Customer reviews of 1001hobbies

lack of communication about products indicated as available and ultimately unavailable. an email indicating this state of affairs would be welcome

Shameful packaging, hidden fees, and bad faith customer service for collectors. Avoid this store if you are buying collectible items. I ordered an Aniplex figurine for over 300 €. Despite subscribing to their 1001Prime service (€14.99) and paying €14.10 for Chronopost shipping, the product was shipped without any rigid protective box, simply wrapped in bubble wrap and opaque black plastic film. Inevitable result: the original box (an inseparable element of value for a collector) arrived completely destroyed (crushed parts, torn cardboard, deep creases). The worst part is the Customer Service response: They claim that delivery was "free" while the invoice proves that I paid over €29 in fees and delivery services. They absolve themselves by stating that I needed to pay a "packaging option for €2.50" to hope to receive a rigid box. It is unacceptable to charge extra for the basic packaging essential for the safety of a product at this price. They refuse the exchange and the strict application of the Legal Compliance Guarantee, offering a ridiculous credit of €30 to force me to shop with them again. No respect for the customer or collectible items. Case forwarded to SignalConso (DGCCRF). Think twice before ordering. 1001hobbies also has the audacity to ask me to contact them via your email address on the Trustpilot review while it is precisely on this address that Customer Service (Alison, ticket n°630647) opposed a non-receipt response by offering me a simple credit of €30 and claiming that I needed to pay for "extra packaging at €2.50" to receive a rigid box. They already have all the documents (invoice, photos) in the discussion thread. I am waiting for a real bank refund or an exchange, not automated responses on review sites.

It takes too long to arrive, they say one day, then it arrives after two weeks when it was supposed to arrive in five days.

Unreliable trader. Very poor or no communication. Delivery incomplete and delayed. I placed an order for 3 items in July 2025. I received my last item in August 2026. So 1 year after ordering.

Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)

Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.

I am being spammed with 'please rate us' emails.

My purchase was flagged because I tried to pay with my credit card. The purchase was not accepted, so I used PayPal. After weeks of waiting, I had to email them. It took another few weeks to straighten out their problem with my purchase. There was no contact made by them. I had to keep on them every step until I finally received my order 7 weeks after placing it. Never again.

Very bad. Allegedly, the goods were not in stock at the time of the order. They only told me this after I inquired about where my order was after a week. (written in French, no response in German and English. The goods were available on the website. So I eventually received my items, but I will never order there again.

There was a shipping error on one of the items. I sent an email and photos. But I haven't received a response. Please reply and exchange the item.

For now, I have only received one of the 4 decks, I made a request to the customer service of 1001hobbies, no news for now. I will change my rating if I get a response.

I regret receiving a package that was opened, torn and several model boxes were crushed. After checking, no issues with the models. It's not 1001hobbies' fault but it's not normal!

Shipping time too long!

damage to order and no contact available

I had no problems with the order. The puzzles were perfect but I did have problems with the carrier. He is very unprofessional, I did not receive the package at my home as the seller assured and it arrived a week after it was at the carrier's warehouse.

Order on June 30, all items in stock... the package arrives 3 weeks later, without having received any notice of delay or other message giving an estimated delivery time. So after my departure on vacation! Lack of transparency regarding logistics issues.

All good and ahead of time.

Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.

Delivery in 2 stages that led to a follow-up from my side

good assortment and fast delivery.

Complete order despite a slight delay

Super

Worthless experience. We ordered something in August 2025 that was a preorder. It was supposed to arrive in October. This was postponed to November. Then it became February. The customer service is hard to reach. Eventually got in touch and it was explicitly stated that it would really be delivered soon. So I waited a bit longer and had half of the order delivered. Ultimately, it was delayed 3 more times and to my great surprise, I saw that the box I wanted was just sitting on the shelves in the local Gundam store with ample stock. Finally emailed again, that email never reached them. After emailing again, I changed the order to a figure that is available for immediate delivery and this was delivered right away. The conclusion is: if you order something they have in stock, it is fine to order, but do not do a preorder! Go to your local Gundam store and ask the staff if they can do the preorder for you. This helps the store and face-to-face it is often better resolved.

Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.

As always everything is correct although slow

I have not yet received the package and they have already sent me four emails asking for a review.

Postage/delivery charge was high. Hadn't realised decals would be comimg from France

Don't care for the 3D models, hard to separate the pieces from the base without snapping the piece or leaving a clump on the bottom of each piece from the mold base.

The worst collection store I have bought from, very good communication via email but they do and undo as you please modifying dates, products, and even prices I will never buy here again and I will never recommend it

Good order tracking. Informing on time about its progress

It was ordered for Christmas and without warning that it was not available, they accepted the payment. I tried to recover the money several times without getting anyone to respond. It arrived 7 months later. Very unprofessional. I will not repeat.

I received the wrong order and returned it to Les Mureux, France. Delivery note 2000053805. I would like to see the money refunded but cannot correspond in French.

The product arrived well

3 months of waiting

First order on this site, and I must admit that I am very disappointed. I ordered a Playmat 61 X 61 cm. However, I received the 61 X 35 cm version. I contacted customer service who told me that the version I ordered is no longer in stock and will not be restocked. They still had the courtesy to give me a seven euro voucher as compensation.

They didn't cancel an order with all the imaginable excuses (I was on time to do it! material shippable in 1 week but it wasn't so) for 40 euros of material they lost face, reliability and the customer

All good, delivery times a bit long and unclear

I just regret that the delivery time is long.

I received the order 4 months later.!!!!!!!!!!!

Order entirely composed of products mentioned as 'shipped in 24h' and actually shipped 6 days later. The bottles of varnish were placed loosely in the model box and could hit the elements of the model during transport. Sending an email on day 5 of the order. Simple response to tell me that it is being prepared and that I will be notified. No explanation or apologies.