Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Hello, first successful experience. A few comments on the stability of the site (I very often lost my basket while browsing elsewhere on the site). In my opinion, the search engine could be improved. It is also possible to write a note to the recipient (gift). The packages were well wrapped, but no note. A bit disappointing.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I placed an order on November 7th. On the 14th I received an email saying that my order had been dispatched via Colissimo. Today is the 25th and I still haven't received anything. The Colissimo website indicates that my order is being prepared by the sender or is being handled by them. Admittedly delivery times can be longer at the moment, but still ... What's more, you're unreachable on the phone and I can't log on to my customer area. Despite several attempts to reset my password, I have received nothing. It's the right e-mail address and I've checked the spam. I won't be recommending you and I'm considering taking action if I don't receive my order in the next few days.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2020
I ordered a model of the MITRCHELL B25 at the 172nd and received a poster that I unfortunately don't need. That's why I'm only giving it one star. I'm also waiting for a gest
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
fast and well packed! thank you B
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2020
Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 24/11/2020
They took my money and literally disappeared. THIEVES I want my money back!!!!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2020
I am still waiting my order and can find no way of contacting anybody at the company.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/11/2020
Only went to 1001 modelkits because it was either them or China. If I had gone to China for the items I would have got them for half the price at 1001 modelkits. only problem with China is you have to wait an eternity for delivery.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2020
Bestelling 6JUCCAC5F is niet correct… Bestelling 6JUCCAC5F is niet correct geleverd. Ontvangen een PLA NAVY FLIGHT DECK CREW van Het merk DreamModel, terwijl ik een Micro-Mir G7E/T3 German Torpedo heb besteld en betaald. Op email wordt niet gereageerd en telefonisch ook niet. Hoop toch nog mijn bestelde torpedo geleverd te krijgen maar heb weinig hoop.
Response from 1001hobbies
Hallo, Bedankt voor je feedback. We verontschuldigen ons voor dit incident. Onze klantenservice zal zo snel mogelijk contact met ons opnemen. Met vriendelijke groet, 1001hobby's klantenservice
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/11/2020
I am still waiting my order and can… I am still waiting my order and can find no way of contacting anybody at the company.
Response from 1001hobbies
Mr. Andrews, Thank you for your feedback. Our customer service will contact us as soon as possible. Sincerely, Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
Bestelling 6JUCCAC5F is niet correct... Bestelling 6JUCCAC5F is niet correct geleverd. Ontvangen een PLA NAVY FLIGHT DECK CREW van Het merk DreamModel, terwijl ik een Micro-Mir G7E/T3 German Torpedo heb besteld en betaald. Op email wordt niet gereageerd en telefonisch ook niet. Hoop toch nog mijn bestelde torpedo geleverd te krijgen maar heb weinig hoop.
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Response from 1001hobbies
Hallo, Bedankt voor je feedback. Nous verontschuldigen ons voor dit incident. Onze klantenservice zal zo snel mogelijk contact met ons opnemen. Met vriendelijke groet, 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
I am still waiting for my order and can... I am still waiting for my order and can find no way of contacting anybody at the company.
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Response from 1001hobbies
Mr. Andrews, Thank you for your feedback. Our customer service will contact us as soon as possible. Sincerely, Laure
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 24/11/2020
I ordered 3 items and what i received were two correct items and one incorrect which i did not order Order number 6JUCCAC5F I received an item called PLA NAVY FLIGHT DECK CREW with item number CDM350003 but i ordered item number AHMM35-003 which is a Micro-Mir G7ET3 German Torpedo I tried to contact 100hobbies nl but the only thing i heard was a message machine I also send two emails but until this day i get no respond I paid arround 30 euros for something i did not order and i can not use I still have some good hopes that they will solve this problem and otherwise i have to go to the police to report this and take further steps
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
Beautiful and easy models Correct order processing and shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
Hello I'm satisfied with my purchase. The mechanical chassis and engine seem to be of very good quality, as does the radio control system. On the other hand, I have no opinion on the bodywork, as I've only received the mechanical part of the package I ordered, even though it's clearly stipulated on your offer that everything was included (complete car). So I'm looking forward to receiving the bodywork so that I can give you my opinion on this part of the car that I still haven't received. Sincerely Cl
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
still waiting for my order since almost 15 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
Nothing to say, everything is fine (order processing, perfect delivery).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2020
The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2020
compliant delivery only I don't understand why the decal has already been cut following the dotted line
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/11/2020
Goods as described
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/11/2020
I placed the order on 27th Oktober and I still have not received the items I paid for. (today is 23rd November) Have tried to contact 1001 Hobbies by e-mail for over a week , but no replies. Have received a packet containing wrong items. What is the problem and why no answers ? 24th November - still no reply
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/11/2020
I have not received my order I have not received my order
Response from 1001hobbies
Mr. Allison, Thank you for your feedback. Your parcel is in transit and will be delivered as soon as possible. We look forward to hearing from you, Customer Care 1001 Hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
I have not received my order I have not received my order
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Response from 1001hobbies
Mr. Allison, Thank you for your feedback. Your parcel is in transit and will be delivered as soon as possible. We look forward to hearing from you, Customer Care 1001 Hobbies.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 23/11/2020
The promised shipping costs that are NOT charged for an order over 69 euros are still charged to me already twice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
Satisfactory packaging but almost 1 month for an order of 6 pots of paint! No information on progress except when I contacted the site by e-mail (quick response but no estimated time). No word of apology ... nothing It's a shame because my 1st order was perfect. In short, the paint I ordered 1 week before the containment to keep me busy was received a few days before the containment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
very good too bad no free shipping for such a small parcel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
Just a little long to deliver because of the covi
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Too bad that very very bad........ does not exist!!!! Après 3 semaines de commandeet toujours rien Si on n'a besoin de rienle site est parfait Amazon peut être tranquille avec des sociétés comme la votre Second experienceand certainement la de
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
Not a bad choice of models or equipment, but maybe we should add the Vallejo paint, which doesn't have enough shades, and review your prices, which seem a little too excessive to me! (and I'd love to find the model of the French noratlas 2501 in 172 sea scale).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/11/2020
does what it says on the tin
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/11/2020
One package arrived broken
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
poor logistics completely outdated website ergonomics non-existent customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2020
model too fragile
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
The only b mole c the time 1 month otherwise very series
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Satisfied with my order received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
The items I ordered arrived in good condition and well packaged. The website could do with a bit of work: filtering by multiple criteria or keywords doesn't always work properly. Otherwise I'd have been
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Yes satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Three orders placed with 1001 Maquettes, all well managed, no major worries. Orders are processed and dispatched quickly. I recommend
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/11/2020
Ordered item come faulty rubbish customer service lines don't hear anything back just tell contact there supplier still awaiting response month later do not order from these