English 
A
Rating: 4 out of 5
top-notch parcel delivery
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 692 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
RMA returns Products arrive in a reasonable time. Only issue is the response time on return products.
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Response from 1001hobbies
Dear Mr Rivera Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 4 out of 5
A little long to receive the parcel but a great choice of references
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A
Rating: 1 out of 5
I ordered the 711 and it was supposed to be delivered on the 23rd ...nothing on the 24th ...message informing me that I had refused the parcel ?? on the 30th the parcel was available again ...but nothing at the relay point. today the parcel is apparently available again ...third trip to the relay point (time taken out of my working hours) still nothing ... more to come next week .
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A
Rating: 4 out of 5
rien a redire c'est toujours bien pensez a la maquette du noratlas avec les decals français merc
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A
Rating: 4 out of 5
Good evening The parcel received is as ordered. Beautiful models. The only minor drawback is that the order placed on the internet was not sent very quickly, but the main thing is to have received it.
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A
Rating: 4 out of 5
Order conformed and received quickly. BRAVO
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V
Rating: 4 out of 5
RMA returns Products arrive in a reasonable time. Only issue is the response time on return products.
Response from 1001hobbies
Dear Mr Rivera Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 1 out of 5
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
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A
Rating: 4 out of 5
immense choice order arrived well in good condition the only downside is the slowness of delivery but in these hectic times ... thank you en
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Rating: 4 out of 5
Delivery time too long and no answer to my questions from my supplier.
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A
Rating: 4 out of 5
Good explanations. The models are of good quality
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A
Rating: 3 out of 5
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
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A
Rating: 4 out of 5
I wrote a very negative review a few days ago not having received my order after 3 weeks. Customer service called me the next day apologizing and explaining that my package was lost. Apparently this was due to a fault on the day my order was dispatched. The person in charge immediately set off a new shipment, which I received in less than 3 days this time. Hence this
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A
Rating: 4 out of 5
A clean sweep
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A
Rating: 4 out of 5
Perfectly conforming product but excessive delivery costs for a product such as metal earth.
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V
Rating: 4 out of 5
Good quality
V
Rating: 4 out of 5
the models I got are great the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
Response from 1001hobbies
Dear Mr Lenkiewicz Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 2 out of 5
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
V
Rating: 3 out of 5
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
V
Rating: 2 out of 5
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
V
Rating: 3 out of 5
the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
A
Rating: 4 out of 5
the models I got are great the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
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Response from 1001hobbies
Dear Mr Lenkiewicz Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 2 out of 5
It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
G
Rating: 1 out of 5
Received nothing twice while I have paid
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G
Rating: 1 out of 5
Very long shipping time that was not specified in advance
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C
Rating: 1 out of 5
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
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C
Rating: 1 out of 5
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
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A
Rating: 1 out of 5
My order took a long time to be sent, so I had to wait for the model store to reopen.
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A
Rating: 3 out of 5
good piece... nothing to say
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Rating: 4 out of 5
perfect except for a slight delay in shipping
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A
Rating: 1 out of 5
order placed 15 days ago still no delivery service not great
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V
Rating: 2 out of 5
Quick order processing good prices everything as expected! Thank you!!!
A
Rating: 4 out of 5
It's a pity that the models are not pre-painted.
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V
Rating: 4 out of 5
Great store but their items are out of stock quickly. When I get notification for restock of items, I get multiple email reminders more than is necessary.
V
Rating: 4 out of 5
Took a while to deliver but my item arrived in perfect condition. Great customer service when contacted. Thanks.
A
Rating: 1 out of 5
difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
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Rating: 4 out of 5
Delivery time a bit long. And I had to relaunch...... A bit of a shame... No worries about the parcel... More on the next delivery for the Christmas order I placed
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V
Rating: 1 out of 5
Item was EXACTLY as described by seller and shipped FAST!
G
Rating: 2 out of 5
Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time
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