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A
Rating: 1 out of 5
Order still not sent for 1 week...
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
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Rating: 2 out of 5
It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr
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A
Rating: 1 out of 5
Shipping extremely long more than a week to ship my package and difficult to contact them the site is not
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A
Rating: 1 out of 5
I can't be satisfied since I haven't received anything yet.
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A
Rating: 2 out of 5
1 part missing, blocking the entire order........
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A
Rating: 1 out of 5
Incomplete description is misleading and makes the price inappropriate.
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A
Rating: 4 out of 5
a little too long even considering the circumstances
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A
Rating: 4 out of 5
Good site and responsive. Delivery times are consistent
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V
Rating: 4 out of 5
Great service, constant updates on shipping and delivery!
C
Rating: 2 out of 5
I have been sent a bottle of used wash enamel.
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C
Rating: 4 out of 5
I JUST RECEIVED THE MODEL. MY IMPRESSION IS GOOD ALTHOUGH I HAVE NOT STARTED TO ASSEMBLE IT YET. THANK YOU FOR YOUR RELIABILITY AND INTEREST.
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C
Rating: 4 out of 5
Delivery a little later than expected but otherwise very good.
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G
Rating: 3 out of 5
One of the boxes was missing a figure (puppet) Otherwise it looked good
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G
Rating: 4 out of 5
Correct as it should be!
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A
Rating: 1 out of 5
I did not receive the parcel!
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A
Rating: 4 out of 5
Very good telephone service. Faster deliveries than from China. The price difference is the assurance of receiving the product, which is not always the case with
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A
Rating: 3 out of 5
Delivery too slow Very high charges
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V
Rating: 1 out of 5
The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.
V
Rating: 1 out of 5
My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and
C
Rating: 4 out of 5
OK thank you very much for everything until next time !!!!
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A
Rating: 4 out of 5
Just to say that you are out of stock for products ordered and that you have to wait Otherwise good prod
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A
Rating: 4 out of 5
Hello Fast delivery Satisfactory packaging. Nothing to complain about Cordialemen
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A
Rating: 1 out of 5
I ordered a yellow and white sailboat and received a red and black one!
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A
Rating: 4 out of 5
Fast and compliant with my request, thanks to the 1001 maquettes team. One negative point: the cardboard packaging was damaged and the quality of the cardboard left something to be desired....
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A
Rating: 4 out of 5
as ordered
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A
Rating: 3 out of 5
Disappointed by the packaging. Package arrived very damaged. Box also damaged. Fortunately the model was not damaged in any way. I doubt I'll be recommending you if the parcels aren't better protected. First try plut
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Rating: 3 out of 5
Product complies with my request and delivered on time = very good 55 catastrophic delivery attributable to Colissimo (cardboard folded in half to fit in my mailbox so model twisted) = 0 5 the balance sheet done
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V
Rating: 2 out of 5
very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend
A
Rating: 4 out of 5
No paint codes match those on the model brochure.....sinon r
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A
Rating: 2 out of 5
I still haven't received my parcel because apparently only my town is on the parcel and my street and number are missing. Disappointing for the delay and this oversight knowing that I paid a shipment for all to be well done on behalf of 1001 ma
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A
Rating: 1 out of 5
Deplorable!!! Shame to have to give a mark of 1. Product said to be in stock with delivery in 48h but received in 8 days and don't tell me it's because of covid I'm the owner of 2 E-Commerce sites and my customers are delivered on time. Parcel packed in a simple plastic bubble box arrived exploded. It was to offer I will have to do otherwise. Stop by
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Rating: 2 out of 5
Despite my patience, it's very DIFFICULT to make the circus CORRECTLY...! A simple tube of glue doesn't do the job, so I had to use a glue gun to make some of the assemblies. What's more, the photo doesn't correspond to what's in the box - no poles, no strings, etc. In fact, I made the tent (in the photos) to my own taste, but it's not finished.
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A
Rating: 4 out of 5
Satisfied with my order
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V
Rating: 3 out of 5
Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.
G
Rating: 1 out of 5
My order at 1001hobbies never arrived at it's destination! After sending multiple e-mails to your customer service asking where my package is They notified me that they will conduct an investigation with the postal office However it has been 3 weeks and your costumer service is not responding to any of my e-mails that I have been sending regarding the progress about this investigation Your costumer phone number doesn't work either At least have the guts responding to this review! I am seriously losing patience with this company
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V
Rating: 4 out of 5
I was looking for a bit more detail and resolution in the decal/instruction sheet. It looked photo copied.
V
Rating: 4 out of 5
I was looking for a bit more detail and… I was looking for a bit more detail and resolution in the decal/instruction sheet. It looked photo copied.
Response from 1001hobbies
Dear Mr Gorman, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 4 out of 5
Order matches. Delay 2.5 weeks. In the current period it's good
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A
Rating: 4 out of 5
I was looking for a bit more detail and... I was looking for a bit more detail and resolution in the decal/instruction sheet. It looked photo copied.
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Response from 1001hobbies
Dear Mr Gorman, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 4 out of 5
Great service. Not the fastest but the communication is very good and they have a huge range of products.