Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I... I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I've asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I'm still waiting on this, they have ignored my last two emails For an update on the refund. Still haven't had a reply not impressed with their customer service, wouldn't recommend them to anyone.
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Response from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.
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Response from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.
Response from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
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Verified Buyer
Rating: 2 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part looked like the box had been tampered with but I didn�t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I�ll keep looking.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/09/2020
Order on 25.8 the articles are still on (supply from the manufacturer.)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I am very moderately satisfied because I ordered 6 aqua colors and received 5 aqua and 1 oil I am not sure to recommend you next time.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/09/2020
Punctuality 10 friendliness 10 packing arrived 5 you could devote a little more in packing the goods however satisfied thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2020
Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!
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Response from 1001hobbies
Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
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Response from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/09/2020
Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!
Response from 1001hobbies
Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice
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Verified Buyer
Rating: 3 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Response from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business you took too long and cost too much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
Good preparation package well done but a little long lead time However I will continue with you thanks to the choice you offer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2020
The parcel was well received on the agreed date, a fine product, but it was a real disappointment to see the assembly instructions in English and Chinese! as for the paints, it's a real headache to find the right matches.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Shipping time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Delivered very quickly when the products are in stock and, having already dealt with the after-sales service, it is a pleasure to work with.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
It was good that the low-cost version (without paint) was included here. And the delivery time (despite the need to restock) turned out to be reasonable.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/09/2020
The website was well organized and the purchase was delivered with efficiency. A very positive experience!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/09/2020
always satisfied with them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
Very good service despite a difficult period for co
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Hello I bought 2 tubes of glue and one of them leaked in the packaging. I got my hands full of it and as a result the tube has been cut open. However, I have to pay another 6.99 euros and the site doesn't allow me to order only the glue with the 5 euro voucher. So it doesn't solve my glue problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2020
A lot of choicedelai fast for my first order and very lond for the second.Very satisfied with the accessories.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 07/09/2020
4 weeks delivery time for stock items (at least as stated when ordering), postage fees that make your skin crawl and catastrophic packaging: the items (including glass) thrown into a bubble envelope, a hole cut in the envelope for the items that are too big and off to the post office. Once and never again!!! Definitely not recommended!!!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/09/2020
All good the only flaw in my opinion is the packaging that left a little to be desired Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/09/2020
Relatively slow service when sending orders. And poor after-sales service - I'm still waiting for missing parts from a previous order...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2020
I thought I was receiving hard plastic stencils and not self-adhesive masks. Very disappointed, lack of explanation on the site. Damage
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/09/2020
The quickest delivery to my area in the middle east ever Thank you !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2020
I give a bad mark because of the packaging I'm very disappointed by the quality of the packaging for the rc boat I ordered. I paid 25 euros for gift-wrapping made from scraps of paper and crumpled scotch tape, which is disgraceful. I was lucky that the boat arrived in good condition Double packing was de rigueur.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
just what I expected
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/09/2020
Superb selection and keenly priced. Dispatch was a little slow
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/09/2020
I still have not received anything I really collect a lot And for the first time through you I'm afraid I lost everything Yours sincerely Joeri Vink
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/09/2020
Excellent shopping experience.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/09/2020
The goods arrived safely I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2020
Hello, a little surprised by the quality of the package, pots of paint loose in an envelope in a small box, no better.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/09/2020
Dear ones Although according to your offers international shipping over 69 euro is free, I was charged 1099 euro for my order of 13-08-2020. Therefore I am forced to place my future orders with other suppliers With kind regards Frans Denys
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/09/2020
All good very punctual.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/09/2020
Prices a bit high but short time delivery and reliable products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2020
Order did not arrive at my address and not even reimbursed
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