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A
Rating: 4 out of 5
Perfect transaction. Too bad the preparation and delivery times were a bit long, but I recommend it.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Very satisfied with how the order went The delivery could be a little better but the company was moving during my order
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G
Rating: 4 out of 5
Very good price for the products I bought anyway Easy payment and fast delivery On top of that the package was well packed! Unfortunately no 55 because my products were covered in dust Other than that, nothing to complain about
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V
Rating: 1 out of 5
wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
Response from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
A
Rating: 2 out of 5
5 days to prepare a parcel is much too long and I missed my gift for an 8 year old boy.
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A
Rating: 2 out of 5
Order placed on July 10, received on July 28. However, the product was in stock. The order remained in process for nearly 15 days, except for the debiting of the invoice, which was immediate and not carried out on the day of dispatch.
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A
Rating: 4 out of 5
Decals of very good quality but high price 172th Many references not in stock but delivery ok.I recommend c
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V
Rating: 1 out of 5
Quick efficient service. Easy to find the product on line and response time with the correct product was great! Thanks!
V
Rating: 1 out of 5
I have seen some less than complimentary reviews of this company. Yes they are in France - and that made no impact on my getting delivery of my order. Sure it took a few weeks but there is the Atlantic Ocean to cross and honestly the supplies I ordered made it over here in reasonable time the price was right and I am quite satisfied.
V
Rating: 1 out of 5
1001 Hobbies was awesome. Even though I was in the states they took the time to respond to me on any questions I had and were able to let me know when my models would be available. My box was slightly squished but I'm sure that has to do more so with the shipping than this company. Overall highly satisfied with the quality of customer support and prompt shipping. Thanks so much for fulfilling my order all away across the Atlantic.
A
Rating: 1 out of 5
wrong item sent received my 2 item order in good time but one item sent was completely different item to that that i ordered so very disappointed with this have tried contacting support there twice but no response yet over 2 days,site does not seem to have proper complaints section so so far very disappointed with this company,item ordered was british forces patrol and support group by airfix but got sent folland gnat instead that totally unacceptable
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Response from 1001hobbies
Hello, We thank you for your time and your comments, we deplore this situation and cannot understand what happened. Please be advised that our customer service department will contact you tomorrow. Thank you for your patience,
V
Rating: 1 out of 5
Frankly inadequate. 9 days to ship a small photo-etched part which was in stock, then 15 days to arrive from Northern France to the UK. So 24 days in total. The management needs to review its procedures. There are plenty of model suppliers out there.
V
Rating: 4 out of 5
My first order was fantastic and… My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
Response from 1001hobbies
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
A
Rating: 4 out of 5
Interesting material but very fragile Better protection would be a plus
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V
Rating: 1 out of 5
My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
A
Rating: 4 out of 5
The title says it all
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A
Rating: 4 out of 5
My first order was fantastic and... My first order was fantastic and smooth. DHL was expansive but incredibly reliable. No problem with that. My second order was with Callisimo which casted a lot of uncertainty because of previous first hand -ve experience. 13 days now after they claimed it has departed French airspace and I am still waiting for it here in HKG. We shall see.
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Response from 1001hobbies
Mr. Lin, We thank you for your comments and your trust. We insist on the fact that customer satisfaction is our priority - your feedback is therefore essential and we are very interested in your comments! We regret that it took so long to deliver to Hong Kong, unfortunately the air space is very controlled with the health crisis. Have a nice day the 1001 hobbies of customer service
A
Rating: 3 out of 5
Out of stock Delivery not always reliable Incomplete answers to specific requests A return did not give rise to
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A
Rating: 1 out of 5
2 months waiting to receive my order when it was supposed to arrive in 2 days! A partial delivery of available products was supposed to be sent immediately, but never left. As a result, THE product I ordered from this site is now unavailable. And to apologize, a 5€ gesture (for an order of 80). MINABLE! I'll never order again
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A
Rating: 3 out of 5
Order received late not a good update of the website!
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A
Rating: 1 out of 5
Delivery far too slow, over 15 days. Order arrived incomplete. Figure arrived broken in packaging. I had to contact the after-sales service (efficient) and they sent me a voucher to be used on my next order (including high shipping costs for Belgium). This is the last time I order on this site, which was so long ago.
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Rating: 4 out of 5
One small regret: the numbered ref. not indicated, which would be very useful when several shades of the same color are used. Otherwise, it's perfect and fast. ME
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Rating: 4 out of 5
bonjour je suis satisfait de mon achatmème si ce n'est pas les canons semblable de la maquettea ira quand mème Délai de livraison corr
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Rating: 2 out of 5
Delivery much too late Logistics to be seriously reviewed I wanted a quick fix I wouldn't call on you again for quick delivery. More than 15 days for delivery. It's time to move to 2.0 delivery and get a head start on 3.0. Delivery times
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Rating: 4 out of 5
Very happy with the figurines. On the other hand, the Chronopost delivery was mediocre. The drivers were unable to deliver the parcel to the right address.
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V
Rating: 3 out of 5
I received your package from France to California USA in 3 days! Amazing service during this pandemic. My only complaint is that I did not realize the electric racetrack would have European plugs. Guess I missed that info in the product description. A quick run to the drug store to get an adapter solved the problem.
V
Rating: 2 out of 5
The ad said 3 days post. It arrived after 5 days and we had already left. We live abroad.
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A
Rating: 4 out of 5
maximum availability and perfect inballo thank you
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Rating: 4 out of 5
Fast and complete. Already 2nd order. Nickel.
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Rating: 4 out of 5
Shipping time a little long due to only one product out of five ordered, otherwise everything is perfect and thanks to the whole company. À
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Rating: 1 out of 5
Moderately appreciated the sale without stock ... on the site the references in stock and I waited because spring in court....never I would have ordered if the goods were not in stock ... so you're not ready to r me
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Rating: 1 out of 5
Very disappointed with this site that I thought would give me good advice. Almost no answers to my questions. Nothing about brushes... More com' and advertising than passion... Finally, it's ridiculous and misleading to propose big planes on tiny scales.
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A
Rating: 1 out of 5
Incomplete dispatch of numerous reminder mails due to 4-month wait
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V
Rating: 4 out of 5
Excellent price. Postage time quite long item well packed. Overall would use 1001 models again . Thank you
A
Rating: 1 out of 5
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
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Response from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
V
Rating: 4 out of 5
Received what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Response from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
V
Rating: 2 out of 5
I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
V
Rating: 1 out of 5
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Response from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
C
Rating: 3 out of 5
Serious and professional
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A
Rating: 4 out of 5
Delivery on time and parcel compliant. But I am still waiting for the delivery of my previous order placed 15 days ago. SOUBEYRAND GÃ
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