English 
V
Rating: 1 out of 5
Greatbuy and speedy delivery. Would buy again
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs but from 2021 it presumably will. so caveat emptor. Also their emails contain links that are not live and when you do get on their website and enter their given details in the tracking box it still does not work.
V
Rating: 2 out of 5
This site masquerades as a UK trader… This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.
A
Rating: 2 out of 5
This site masquerades as a UK trader... This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it doesn't matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still doesn't work.
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A
Rating: 2 out of 5
I am satisfied, the parcels arrive in good condition and are easy to unpack. The only problem is that they arrive 3 weeks or 1 month after the order.
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A
Rating: 4 out of 5
No problem to advise
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C
Rating: 1 out of 5
I have not received my order
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V
Rating: 1 out of 5
I felt i was deceived by the Company not stating that they are based in France. Your communication skills are poor and so is your delivery speed.4 weeks for delivery. I will not be using again
V
Rating: 3 out of 5
One of the best on line hobby stores I have ever used. Even with all that's going on today I Received my orders in a timely manner with NO issues. Keep up the good work.
V
Rating: 2 out of 5
Wrong rocket model delivered. I had ordered the German mission model rocket. French mission was delivered. The plastic bag with the components is torn open. Not a good service.
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A
Rating: 1 out of 5
It's been almost 1 month since I placed my order and I haven't heard anything. I fully understand that there is a delay due to Covid19, but the least you can do is keep the customer regularly informed of developments. Unfortunately this is not the case, as shown by the date of the last
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A
Rating: 1 out of 5
order without follow-up no information services or correct answer. does not care about the customer: parcel (thus 36 euros of colisimo urgent paid) in waiting of treatment since one month with a response type boat to the complaints ABUSIVE THIEF. LAMENTABLE.
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Rating: 1 out of 5
Placed an order with 1001 Maquettes in France on April 20th. By MAY 26th no word no nothing so I wrote saying I no longer needed the item asking to cancel and refund. ON the 27th they write back asking if I really mean it. I reply on the 27th yes cancel and refund. I get a reply TODAY May 29th that they are so sorry but the item was supposedly shipped on the 27th. Is this good customer service? I leave it to you but I will NEVER deal with them again! Their service was MERDIQUE!!!!
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A
Rating: 4 out of 5
great service and great selection of products
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C
Rating: 1 out of 5
Almost two months ago I placed an order for scalextric and it still hasn't arrived. I am very unhappy and have asked for a refund of the items.
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C
Rating: 4 out of 5
The package took about 2 weeks, but it is perfect. Although the paints are not included
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C
Rating: 1 out of 5
Good.I have ordered a model already a month and a half ago. And I do not receive it.and also double the price. A zero in service. I may have to take other measures
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C
Rating: 4 out of 5
Very attentive and well packaged
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C
Rating: 3 out of 5
It takes a long time for the merchandise you ordered to arrive. Otherwise fine
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Rating: 4 out of 5
The order happened in a difficult period Nevertheless, I find it incomprehensible that an IBAN payment was processed only after one week Delivery and quality pri
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A
Rating: 4 out of 5
Good site with a lot of choice in models, paintings and accessories. I had to go on the internet to find more information on the products I wanted to choose before making my choice. For my order, everything went well (delivery, parcels and items in perfect condition).
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C
Rating: 1 out of 5
I placed an order on April 29th and I expected, like the rest of the orders I have placed (even from companies in China or Italy), that I would receive it in a week, maximum 10 days. At this moment, after one month minus two days, I still don't know anything about the order. The information is null and void and the transport company I can not contact them. I hope it is not a
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C
Rating: 3 out of 5
The order arrived in good condition but took a long time to arrive.
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V
Rating: 1 out of 5
Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me
A
Rating: 4 out of 5
Very well packed. Attractive price, wide selection. Delivery a little long.
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A
Rating: 4 out of 5
Very good service, parcel received very quickly. Too bad the prices are sometimes very high compared to the competition.
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Rating: 1 out of 5
I paid for the gift wrap and personalized card option. The package is limited to a single sheet of kraft paper, barely taped together, and I deplore the absence of a card.
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Rating: 1 out of 5
Ordered my item nearly 4 wees ago Ordered my item nearly 4 wees ago, still not shown up. Tracking number does not work. Avoid, All the 5* rateings look fake to me
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Rating: 1 out of 5
Ordered a puzzle Paid Payment accepted but no email with info about my order impossible to contact you and not even a response to emails sent. Since you accepted payment at least have the seriousness to respond and let you know something. I will act accordingly
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V
Rating: 1 out of 5
Ordered almost 2 months ago still nothing. When I contacted them 5 weeks ago got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this I hope we can make them stop this ""service"" and get our well-deserved refunds.
V
Rating: 1 out of 5
Hard to find items were available. Shipping was expensive but extremely prompt. Packing was excellent and everything arrived in great shape. Keep up the good work. I'll be ordering again from you. Many thanks for your efforts!! Kevin Burke USA
V
Rating: 1 out of 5
Rip-off Image does not correspond to the delivery
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V
Rating: 1 out of 5
Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.
A
Rating: 2 out of 5
There are other, cheaper and faster delivery sites.
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Rating: 4 out of 5
I ordered twice the first was a little long to arrive but given the circumstances here is not serious the second impeccable and well advised so
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Rating: 4 out of 5
Good products books quickly
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Rating: 1 out of 5
Ordered almost 2 months ago Ordered almost 2 months ago, still nothing. When I contacted them 5 weeks ago, got one e-mail basically saying ""it will get there when it gets there"". Sent another mail asking for a refund last week and now they completely ghosted me: DO NOT USE THIS SERVICE! I've contacted a lawyer since I live not that far from them: to whoever reads this, I hope we can make them stop this ""service"" and get our well-deserved refunds.
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A
Rating: 4 out of 5
Correct very good communication delivery on the specified date compliant product no bad surprises
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Rating: 4 out of 5
Products met my expectations well packaged and delivery a little longer but covid 19 obliges so nothing to complain about.
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Rating: 3 out of 5
Hello The pluses: - plenty of choice - very friendly and responsive staff on the phone. The -: - you are expensive. - 4 orders and (very) long delivery times (despite materials in stock). I had to call back each time...COVID? Sincerely JC H
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