Customer reviews of 1001hobbies

1001 Hobbies had committed to deliver to me, with this order, 3 missing products from a previous order. This has not been done.

Cancellations are almost never possible and orders take forever to be shipped.

Pre-order January 2025 still not delivered. Discount on order delivered Saturday (products in stock) after a long delay and a pathetic chronopost delivery. 1001 Hobbies finished. I will go to the store.

The order arrived perfectly and true to the image, although it took a little while to arrive. It was worth it.

nice products but shipping times to be reviewed

I only received half of my order as previously indicated.

I still have not received my order, one item is missing and you shipped the same, how embarrassing you are.

Very good in terms of choice and compliance, a bit of delay in delivery

Correct products, although a bit pricey...

The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.

Deadlines not met

Chronopost delivery 24h for delivery Saturday, September 6.......received on Wednesday, 10.... Paid for 24h delivery for.....120 h. Thank you 1001hobbies. Ah, does not respond to messages or phone calls...... "due to a high number of calls.....etc, etc". No wonder. The nephew did not receive his birthday gift on Sunday. Cool

Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.

Order validated on July 24 - supposed to be delivered after a supply delay of 2 weeks - After my request, part of it was sent to me more than a month later, and I am still waiting for the rest - Unsatisfied!!! 1 star for not being able to give none (0).

I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box

Problems with Mondial Relay pickup points are not the seller's fault. But up to 2 times (and who knows even longer) the order was delayed due to a product on pre-order that is not coming in stock. Here and I have not received any form of proactive communication about it. At a certain point, my orders were partially shipped, also without notifying or consulting. There is something fundamentally wrong with the communication and customer orientation.

The items I ordered were never delivered. Customer service unavailable Refund not processed

product meets my expectations, but delivery times are too long, nearly 4 weeks instead of the maximum 2 weeks announced.

Shipping delay too long without notifying the customer at the time of order.

Too long for delivery and the glue that was offered to me for the delay in delivery is missing. Best regards

Item not available for order while 2 were listed as available on the site. Email sent to find out what was going on and no response.

The model I ordered is quite good, unfortunately the elements that are glued on do not detach, I am frankly disappointed with the purchase.

Absolute impudence! Package not sent for 2 months. After inquiry, it was simply sent incomplete without asking or informing me. The money for the missing items was sent to me as a voucher via email after I had to contact them. Fraudulent website, stay away!!

Communication not available. Waited 2 months for my package and half of it was forgotten. Not recommended.

1) Very high delivery time (more than 50 days) 2) Partial delivery in 2 packages 3) The 2nd package was relocated by Chronopost 1 hour from the initial location 4) A product was delivered damaged, while the outside of the package is intact The commercial compensation mitigates the 4 issues encountered, but it is ultimately very insufficient to achieve an average rating Conclusion: I will primarily consider other providers in the future (if the same product exists elsewhere).

FAST AND TROUBLE-FREE DELIVERY SOME MOULDS OF THE LCT-6 ARE IMPERFECT SOME PARTS ARE DETACHED AND DAMAGED HOWEVER NOTHING THAT CANNOT BE REPAIRED OR RETOUCHED

Non-compliant package and billing higher than what was sent to me. Terrible service

The model kit is not worth its price. I would like to return it and am waiting for the return label.

Order perfectly fine, well packaged and complete. Your order ultimately comes from France to the Netherlands, so the package takes quite a long time to arrive. The progress of the order can be easily tracked via email and the site.

I give 3 stars because I did not receive a response to the messages sent through the site. Everything else is fine.

Long delay, inadequate packaging (unprotected glass bottle) sealed with commercial brown tape, by the way someone opened the package and resealed it with an easy-to-find piece (nothing was missing)

delivered 2 months later!! Customer service never responds

Honestly not great, it was my second order (07/24/2025), knowing that the first one was already late, with two gunpla models, they are marked "in stock shipped within 1 week" both. After 2 and a half weeks, the site tells me that the supplier is delayed and that my order will be processed as soon as possible BUT I had to call on 08/21/2025 (yes almost a month) to get someone to fix the issue because for her, there was no problem, the two gunpla had been in stock for a while... strangely the next day my order was at the pickup point... At least customer service answers promptly on the phone. I took the risk of ordering from you again, should I expect the worst or the best? cruel dilemma

It's been almost a month since the order was placed, only part delivered after a phone call. In short, it's not great, there are other sites that are much more efficient, I just hope to receive my order in its entirety.

Requested products arrive quickly in good condition

Meets expectations

Article indicated available and sent on the same day (05/08/2025) or it was ordered from the supplier and was only shipped on 15/08/2025

A deadline of one month, I had to send them an email for a proposal for partial shipment of the order.

Product as described, however the box was a bit damaged

My order has arrived incomplete, the phone support is bad, they haven't replied to my email,