Customer reviews of 1001hobbies

Hello The delivery was fast. However, the explanations on how to assemble the boat are very brief or too brief. Best regards C.S

fast delivery

Despite this period I can't congratulate you on your delivery times !!!! In confinement the only pleasure to pass the time is building models and making paintings !!!!!!!

I have not received my order and according to avia all deliveries are suspended until further notice. Please cancel my order.

Problem of understanding between the delivery person and m

Very fast dispatch and arrived just before the relay closures. Well done for the responsiveness. The only downside is that the cost is a bit

Excellent and fast service. However, my relay point has not accepted parcels for 6 months.

My order was for a model of the Glorieux boat, which arrived safely. It said that the glue and paints were not supplied, so I bought everything I needed for the model. I reread everything several times, but at no point did it say that I also had to buy the shroud wires, and there was no indication of exactly which paint to use (reference number, etc.). So I took the ones that were just recommended and I was missing 4 more than expected, so I had to place a new order! What's more, the site bugs a lot and my second order still hasn't arrived. I'm a medium

Overall, the service is good (shipping, delivery time, packaging, contact). However, I didn't give it top marks because I found the customer service answers imprecise. I had asked about the number of copies available of a product for a group order. Shortly after placing my order, the product was still available (perhaps a quick restocking...). I could have grouped my order instead of making 2. In conclusion, the customer service response is sometimes rushed, but it's still a good site with good service.

Delivery a little long. Otherwise clear.

Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did indeed order in good faith. Would not order from again. IPMS Cold War SIG Leader

Easy to use and reasonable pricing. They offer kits from a number of manufacturers that are hard to come by in the USA. In the words of the Govenator I'll be back.

Expected much Better Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again. IPMS Cold War SIG Leader

Just a mistake on a can of Humbol paint - Ordered steel grey - received green paint... A color-blind warehouseman probably...

Expected much Better Claimed items were in stock and took payment for a expedited delivery. Failed to confirm and took too long to reply to communication. Never saw my order and cancelled after 11 days. 1001 Hobbies then tried to claim that I knew these weren't in stock fortunately I took a snip of the item description screen (which I'm happy to share) which shows this is untrue and I did, indeed, order in good faith. Would not order from again. IPMS Cold War SIG Leader

After some problems at Swiss customs for incomplete documents the shipment arrived on time for a shipment with La Posta Economy. The items are beautiful and as per the catalog. Negative note to Colissimo which creates confusion in tracking the shipment.

Delivery made correctly

Goods in order. Shipping too slow (possibly due to the coronavirus situation)

Colis pas encore reçu ! il est chez la douane Suisse a Zurich depuis le 6 mars et encore il est là ! Peut ètre coincé pour des mauvais et incomplets documents ? Demain je vais telephoner chez la douane pour en savoir plus.

Good service, kit as described.

Thank you for your responsiveness

Fast and good products

Do not buy here they force you to spend 70 euros to get free shipping and despite that the shipping has been delayed a lot and about the price on Amazon I have seen the same products with a price difference quite noticeable with one or two days shipping without having to force you to spend that money already elevated.

Very well stockedgreat prices and very accuratefast shipping.

Nice assortment delivery from Paris not fast but clear when package arrives

The model is magnificent. We are satisfied with the delivery time and the product.

Correct order and discreet packaging Rather long lead time

good and clean

After placing my order online I never received any order acknowledgement or despatch notification emails. Any attempt to ascertain any response by email resulted in zero reply. Only after raising a case with Paypal the product that advertised as in stock was dispatched 12 days after ordering according to the postmark on the package. This is NO WAY WHATSOEVER to treat a customer. Therefore I will no longer deal with 1001maquettes. In addition their new named website 1001hobbies.fr results in a security warning from my security software. Warning? ADDITIONAL INFO IN RESPONSE TO SUPPLIER REPLY. I ensured that my email address was correctly entered there is no soft bounce my email queries did not elicit any response. 4 to 6 business days don't equate to a total of 12 days. Last of all the website DID say in stock so please do not question my integrity. FURTHER REPLY TO SUPPLIER 2ND REPLY. I have NEVER had such level of problems with any other online supplier of goods. Your 1001hobies.fr still produces a security warning for me. Therefore I abide by my decision to take my business elsewhere.

The order arrived with some delay but met my expectations perfectly. I was sent a tracking number but they did not tell me which courier company it was from but it was not useful for me.

Long delivery time

Parcel delivered after 3 weeks and 6 exchange of mail: lost supposedly delivered . Exécrable et plus j

very disappointed not received the right merchandise and colors and no compensation

perfect delivery time as well as packaging soap leaves something to be desired battery does not charge without result for the moment even by proposing the pa

Terrific seller. Model was delivered quickly and well packed. Will order from them again.

I placed my order and paid for it on January 17 and they still haven't sent it to me. I remind you that it is March and they don't answer the emails or send you the tracking of the order.

The first shipment never arrived (it was Christmas) after the complaint they sent another one without any problem.

Excellent service. Transparency in shipping and delivery management. To improve a little is the description of the products in the catalog. Overall, I am very satisfied.

The B1 bis tank is cheaper on other sites. You can easily check. One site lists it at less than 70 eu

I have sent an email and still no reply.