Customer reviews of 1001hobbies

HelloI placed an order at the beginning of November which was never sent. I asked for a refund on November 28, the very day they confirmed that my order had been sent...I then cancelled it and since then I've been waiting for a refund for over 6 weeks...I'm very disappointed and I no longer trust this site. I don't know if I'll ever get a refund... I don't recommend

Good good good.

I am an old static modeler and have recently taken up model making again. 1001 Models is a great support for finding models and accessories. Only one note concerns the specific paints for some models that are not easy to find also because the codes on the site do not correspond to what is on the assembly boxes. However I consider the site very good

I placed my order on December 18 and it still hasn't arrived, even though they said it would be delivered before Christmas. I should have read the reviews before I probably would not have ordered it.

I paid €22 for express delivery (1-3 days as stated) and waited 3 weeks for the parcel. Annoying when it comes to a Christmas present. I also received no apology or money back. Lg Claudia

Fast and accurate prices some great but others unjustified. In general very good. I will buy again and

I ordered a model kit on the 19th of... I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

It was a little difficult to find the shades of email revell paint I was looking for (references not quite identical to those mentioned in the model), but there was a wide choice and it was delivered on time.

There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things

I ordered a model kit on the 19th of… I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all

Ordered an item on Dec. 16 today Jan. 7 has still not arrived.

Very very bad I order on December 22 because the web offered shipping before 30 the 30 sent me message that they do not have it in stock to be sent before January 7 on January 6 again receive the same mail ... I called them on the 30th saying that it was a gift of kings gave them the same mocking attitude do not solve ... Better to buy it in Japan is what they do.... Lousy customer service

I like it and I love your experience and number of models?

Delivery times and locations not respected without prior notice

You are expensive, but your proposals for rare brands and models are important, so you have to make a choice. On the other hand, I bought from you the Kora model of the Bloch mb 700 for 65 euros (from memory). There were quite a few parts missing from the kit. I know you're not responsible for what Kora puts in its boxes, but I paid you 100% for it. I'm a good enough modeler to have made the missing parts from the resin scraps, notably a propeller blade, but I didn't pay for that. Not to mention that I would have bought the model for only 30 euros from Master Dujin, but the work is quite different there, so it's still a choice! On the other hand, it would be dishonest of me not to point out that I had a problem with missing parts with the Barougan from Valom, where all the resin parts were missing to change the Ouragan into a Barougan, and you sent me another box. Except for the MB 700, I have nothing to reproach you for, but an acha that needs to be weighed, that's all.

VERY BAD order' place the 91219 we are the 06012020 nothing received the only thing I am told an investigation is underway sense more precision. I do not recommend t

Great service with clear and honest messages about delivery time

Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards

Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.

In my opinion, you should improve the info for non-professional customers who need support in choosing products

I had to wait a few days for it and that was because of the end of the year celebrations and holidays of the post but what I ordered is exactly what I wanted so fine fine I have now got all the material and soon we will start working So very fine Thank you

Very good. Great variety of products. Serious in the fulfillment and shipping notices.

Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.

Nothing to report...so that's good!

it's perfect

4 stars because I don't like to put 5 :)

Fast and compliant. Thank you

Very good choice of materials

I WAS HAPPY WITH GETTING THIS MODEL THAT WAS 6 YEARS OLD AND NOT EASY TO FIND IN UK/EUROPE, BUT THE PACKAGING NEEDS TO BE IMPROVED.THE PACKAGE ARRIVED OPEN AND THERE WAS A LACK OF INTERNAL WRAPPING AND THE BOX WAS NOT TAPPED UP WITH CORRECT OR SUFFICIENT TAPE. THIS COMPANY MUST IMPROVE ITS PACKAGING IF I WAS TO BUY ANOTHER PRODUCT

Totally disappointed by the service An order made on 1612 and arrived after Christmas and the New Year (reception on 0201) The site indicated that the order had been given to the carrier on 2612 but this one was given on 3012 and the order was ready from 1912 (information given by your site) The product is very good but not the expedition Moreover I had asked for a gift package with a note of accompaniment and the package was delivered.

The three Humbrol paints I was looking for were available from you, not from a competitor. But my search would have been easier if you had put the references Hum

Model ordered on 11122019 still not received. On the other hand, the people I spoke to on the phone were very nice. Please do something with mondial relay as I am not at all satisfied with the delivery. To this day I still haven't received the model.

The company 1001 MAQUETTES does not communicate. I sent 2 emails to this company on 101219 and 131219 to ""contact 1001 maquettes"" and ""contact 1001 hobbies"". Today on 01012020, 3 weeks later, I have received no reply to my complaint, which was as follows (order no. 181900) The lids of paint pots no. SM 378 and MATT 9 cannot be lifted. I used a screwdriver to lift the lids little by little over the whole surface of the round but the lids won't lift. The whole surface of the lids is now damaged. What should I do? If not, can you send me back these 2 pots of paint (REVE00378 dark grey satin and REVE00109 anthracite grey matt) and before sending, can you check that the lids lift up without any problem? According to the TRUSTPILOT reviews, the company seems honest and serious, but be careful with the HELLER paint pots, some of which are defective. They must be trying to resell defective HELLER paint cans, or maybe it's counterfeit? because not answering 2 e-mails and hiding is a p

some orders take a long time because the models referenced are not in st

Delay too long parcel expected december 28 arrived expected d 2

I'm more than happy with the order, but I took one point off for the shipping costs.

On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.

I will never shop here again. I got the broken glue and all the paint cans stained with glue. I sent them an email explaining that we had cleaned the paint cans but the glue was broken and to send us a new one. They replied that I should send them the status of the order and see you later Lucas. I have emailed them twice and have not heard back. I have also called them by phone but they don't answer in Spanish and there is never anyone on the chat page. If you pay for a product in advance, the least they can do is to take care of it if something arrives in the wrong place.

I have an order that has been in transit since 03122019. To date I have not received it. In the tracking of the package it says that there is an incident. I talk to an operator and she tells me that she will open an information report. They do not give me any solutions and it is difficult to understand the id.