Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
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CODY O.
Rating: 1 out of 5
following a purchase from 08/04/2025
I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.
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DIDIER J.
Rating: 1 out of 5
following a purchase from 27/02/2025
Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.
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Didier M.
Rating: 4 out of 5
following a purchase from 13/06/2025
Small inconvenience; the decal sheet I received was folded in half when it could have been flat in an appropriately sized envelope. It is still usable.
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Jessica S.
Rating: 1 out of 5
following a purchase from 29/06/2025
The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.
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Paolo I.
Rating: 4 out of 5
following a purchase from 04/06/2025
Everything is fine, thank you
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Jérôme M.
Rating: 1 out of 5
following a purchase from 25/06/2025
received an empty package and no response from customer service
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Luciano A.
Rating: 1 out of 5
following a purchase from 24/06/2025
I am missing a model of the order, if you can't get it, refund my money.
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Susanne H.
Rating: 1 out of 5
following a purchase from 31/05/2025
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
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Josep-Enric L.
Rating: 4 out of 5
following a purchase from 10/06/2025
Everything perfect, except that this time they took a long time to send my order, when theoretically there was stock in their warehouses.
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Arnaud Z.
Rating: 1 out of 5
following a purchase from 30/06/2025
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
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jean claude B.
Rating: 4 out of 5
following a purchase from 28/05/2025
The entirety of the order has arrived but the top of the box is half open due to lack of adhesion of the adhesive tape.
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Gaele L.
Rating: 2 out of 5
following a purchase from 15/05/2025
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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Depond B.
Rating: 1 out of 5
following a purchase from 03/12/2024
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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lucas S.
Rating: 3 out of 5
following a purchase from 09/06/2025
Product okay and compliant. But a very, very slow delivery. Too slow to receive an item that was in stock. Too bad.
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philippe B.
Rating: 1 out of 5
following a purchase from 16/06/2025
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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Denis C.
Rating: 4 out of 5
following a purchase from 07/06/2025
order in line with my expectations, despite a slight delivery delay.
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Frédéric K.
Rating: 4 out of 5
following a purchase from 18/06/2025
Satisfactory transaction, just need the paint pots to be a little protected in the box please (bubble wrap, newspaper)! Otherwise excellent service and fast shipping.
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Catherine H.
Rating: 4 out of 5
following a purchase from 08/06/2025
Hello, too much waiting no message to tell me there should have been a delay.
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Response from 1001hobbies
Hello,
We understand your frustration regarding this delay and apologize for the lack of communication on this matter.
This stock shortage is partly due to the relocation of our logistics warehouse and we regret it.
We have done our utmost to resolve this issue as quickly as possible and renew our apologies for this incident.
Do not hesitate to contact us for any questions or follow-up on your order.
Best regards,
1001hobbies
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Michel E.
Rating: 1 out of 5
following a purchase from 23/06/2025
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
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Frederic L.
Rating: 2 out of 5
following a purchase from 25/05/2025
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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Rob B.
Rating: 2 out of 5
following a purchase from 04/05/2025
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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Jose A.
Rating: 4 out of 5
following a purchase from 21/06/2025
A bit long but well packaged
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gérard B.
Rating: 4 out of 5
following a purchase from 14/06/2025
the delivery time between the order and the reception at my place is a bit long...the products being available in stock
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Estelle B.
Rating: 3 out of 5
following a purchase from 04/05/2025
A fast delivery indeed, but the package arrived damaged and the item had no protection. Fortunately, my Don-chan arrived without defects at least.
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Il pandino S.
Rating: 1 out of 5
following a purchase from 13/06/2025
Missing parts in my order
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Peter R.
Rating: 4 out of 5
following a purchase from 22/05/2025
Good selection, delivery OK. Prices should be a bit cheaper, then I would buy more :-)
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Pigeon P.
Rating: 1 out of 5
following a purchase from 28/05/2025
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
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guido D.
Rating: 1 out of 5
following a purchase from 23/05/2025
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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Romain F.
Rating: 1 out of 5
following a purchase from 23/06/2025
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
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Diego M.
Rating: 1 out of 5
following a purchase from 15/06/2025
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
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Emmanuel G.
Rating: 3 out of 5
following a purchase from 04/06/2025
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
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Christophe B.
Rating: 4 out of 5
following a purchase from 18/06/2025
Delayed delivery, but communication OK
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Jean-Marc M.
Rating: 1 out of 5
following a purchase from 07/06/2025
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
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stéphen P.
Rating: 4 out of 5
following a purchase from 12/06/2025
Delay longer than expected due to stock shortage Complete order received No issues
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Pierre-Jean H.
Rating: 2 out of 5
following a purchase from 13/06/2025
Birthday gift delivered after the scheduled date, so after the party. Little interest.
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maxime L.
Rating: 1 out of 5
following a purchase from 03/06/2025
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
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DOMINIQUE L.
Rating: 4 out of 5
following a purchase from 06/06/2025
No problem delivery almost on time
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VINCENT P.
Rating: 1 out of 5
following a purchase from 21/01/2025
incomplete receipt 6 months later
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FRAENKEL P.
Rating: 4 out of 5
following a purchase from 25/05/2025
2 supposed models available, 20 days of waiting, in the meantime left for 4 months in Spain
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