English 
P
Rating: 4 out of 5
Very long delivery time
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 3 and 4 stars
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Rating: 1 out of 5
Delivery in 1 month
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A
Rating: 2 out of 5
Damaged box for my first pop figure Delivery delay for the 2nd (about 4 months)
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M
Rating: 4 out of 5
Box arrived crushed packaging but parts intact. Speed ok!
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E
Rating: 4 out of 5
Fast
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V
Rating: 3 out of 5
Delay in delivery
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J
Rating: 1 out of 5
Order not even available in the catalog
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J
Rating: 1 out of 5
Fatal, they didn't warn me that there was a warehouse problem. I called on Monday when they attended in Spanish and they didn't pick up the phone. The rest of the days they answered one day and didn't attend in Spanish. They kept giving me the runaround saying that it would be solved the following week and so on week after week. Very dissatisfied.
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J
Rating: 2 out of 5
I had problems adding products to the cart. They answer the phone whenever they feel like it. Very long delivery time, almost a month. The order arrived incomplete. They processed the return of the item they had not sent, but without any explanation or apology.
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L
Rating: 4 out of 5
the delay was longer than announced on the site (6 weeks).
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O
Rating: 3 out of 5
product "available", but almost 1 month to receive it
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M
Rating: 2 out of 5
I wanted to modify/cancel my order but no one responded to me in 1 week (by email and phone). Customer service non-existent.
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X
Rating: 1 out of 5
Package announced in stock on the site, yet delayed delivery for future stock, result, I am unhappy with this order that I do not think I will renew on your site
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S
Rating: 3 out of 5
The product arrived in excellent condition, however, even though it was marked for same-day shipping, the product took much longer than expected, more than a week after the estimated date when selecting the shipping method. I would buy again considering that the shipping takes longer.
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G
Rating: 1 out of 5
I ordered something that should arrive within a few days, but in reality, the delivery of the order is delayed by more than a week. I placed an order on June 15 and on June 20 I was informed that the order is delayed without any mention of when I can expect the order. My previous order was also delayed. I 'think' the problem is caused by the fact that 1001 Hobbies is a box pusher like Bol.com. You have no stock anywhere; everything comes from the country of manufacture. In my case, from France.
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G
Rating: 1 out of 5
Orders placed several months ago, still not honored despite multiple follow-ups. No response from customer service. Very disappointed with the customer treatment.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
X
Rating: 2 out of 5
Nothing to say about the website experience, it's with the delivery that everything goes wrong.. Chronopost is no longer a reliable delivery system (in my case, change of pickup point without reasons or my consent). I know that I will not order again on the site with this delivery service.
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L
Rating: 1 out of 5
It is not what I expected. The ordered product was not delivered. An alternative was provided, but I previously indicated that I did not find that desirable. I have not heard anything more about it than the difference in value between the ordered product and the delivered alternative.
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A
Rating: 4 out of 5
Great variety of all kinds of models and figures at reasonable prices. The only downside is that the standard shipping they use does not require a signature upon receipt. If the package does not fit in the mailbox and the mailman makes a mistake and delivers it to the wrong person...
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J
Rating: 4 out of 5
Shipping a bit slow, but due to the need to reorder from the supplier. It would have been nice to specify this in the listing so that I wouldn't have any questions, but everything else is perfect.
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J
Rating: 4 out of 5
You will always respond to any problem.
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C
Rating: 4 out of 5
Very neat and professional
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A
Rating: 4 out of 5
Damaged packaging upon receipt, we were very afraid that the car was also damaged but no. We are therefore satisfied with our purchase.
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C
Rating: 1 out of 5
The order arrived too late
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L
Rating: 4 out of 5
serious site, order a bit long to receive but often interesting prices. shipping costs may be a bit expensive.
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P
Rating: 4 out of 5
fast and careful shipping of items in stock - I am eagerly awaiting the balance of my order
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D
Rating: 3 out of 5
Almost 2 months to receive a supposedly in-stock package, is that normal??? As a loyal customer, I remain disappointed...
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Y
Rating: 1 out of 5
The order placed on April 1st was delivered on June 12th, which is a 2-month delay. In the meantime, two reminders were sent via the client area messaging and by phone, which remained without immediate action.
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C
Rating: 4 out of 5
The package was really too big, so the relay near my home refused it and forced me to go pick it up at the Chronopost branch 25 km away.
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S
Rating: 1 out of 5
Order executed in December 2024 and partially delivered in June 2025: 1 item missing. Transparency and honesty for the refund received related to the non-arrived product. Friendly staff but often did not answer the phone calls and do not speak Italian.
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P
Rating: 4 out of 5
A one-month delivery time is a bit long
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R
Rating: 1 out of 5
Very long order to arrive. Almost a month.
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M
Rating: 1 out of 5
Well, I ordered a special model! I am an ambulance driver and that was my first ambulance, but on the site it was listed as available, but it was not delivered.
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J
Rating: 2 out of 5
A box is missing and a product description was not accurate....
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Response from 1001hobbies
Hello Sir,
Thank you for your comment.
To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.
However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.
Remaining at your disposal,
Best regards,
1001hobbies
Thank you for your comment.
To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.
However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.
Remaining at your disposal,
Best regards,
1001hobbies
M
Rating: 3 out of 5
Waiting time a bit too long, one of the two products was missing
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P
Rating: 2 out of 5
Order received partially after 1 month of waiting. For the next steps, the expected delivery date keeps getting pushed back.
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Response from 1001hobbies
Hello Sir,
Thank you for your comment.
We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.
We note that you have received both planes and hope they meet your satisfaction.
We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.
We invite you to test our services again and remain at your disposal.
Best regards,
1001hobbies
Thank you for your comment.
We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.
We note that you have received both planes and hope they meet your satisfaction.
We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.
We invite you to test our services again and remain at your disposal.
Best regards,
1001hobbies
B
Rating: 2 out of 5
Too long waiting time to receive the package
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Response from 1001hobbies
Hello,
We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.
We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.
In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.
We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.
In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.
We remain at your disposal for any further information.
Best regards,
1001hobbies
D
Rating: 2 out of 5
Delivery took way too long…
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Response from 1001hobbies
Hello,
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
M
Rating: 2 out of 5
Significant delay in delivery...
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Response from 1001hobbies
Hello,
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
B
Rating: 2 out of 5
Poorly prepared package, no protection inside
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Response from 1001hobbies
Hello,
We are sorry to learn that your package was poorly prepared and lacked protection inside. This is not the level of service we wish to offer.
If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.
Thank you for your feedback,
The 1001Hobbies team
We are sorry to learn that your package was poorly prepared and lacked protection inside. This is not the level of service we wish to offer.
If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.
Thank you for your feedback,
The 1001Hobbies team