Customer reviews of 1001hobbies

The delivery time for products is a little long for an online sale. Given the cost, the customer is entitled to expect greater responsiveness. Nothing wrong with the pro

First purchase without problems Reception in estimated time and models in perfect condition.

delivery on time and products confirmed as expected

hello always agree to say that your services are of quality nothing to add ....

Received product as described on the site a little long delivery time but still all regular

Slow delivery to relay points

comment je peux donner une note positive apres un tel resultat.commande passée le 11 janvier (delai de livraison 4 a 5j) expediée le 16 janvier (apres avoir suivi la livraison) et maintenantune livraison si tout va bien le 21 janvier.je dois être le vilain petit canard de l'année 2019.cordialem

While the model was delivered in record time before the festive season, the same could not be said for the paints and cement glue. The bottle of Humbrol glue was dry, and some of the Heller paint was a little runny. However, 1001 Maquettes was very reactive and sent me back the glue very quickly. So well done and thank you for that. I hope that on the delivery side, controls have been put in place to check the quality of the package before they leave. I'd recommend a model from 1001 Maquettes but for the accessories

I placed an order for paint to be delivered in 24 hours and after 8 days the parcel was under-sold. Apparently it's a mess in this store, finally an order that may arrive unlike the previous ones: so I will never order again.

Despite assurances given on supply and delivery goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

Does not respond to emails about delivery problems, even when contacted by direct messaging.

parcel not arrived thief

The website is not very interactive although there is a lot of variety of items like no other. The shipping took too long 12 days and that paying 17€ for postage and ur service.

I had to wait 1 month for the parcel to be sent to me with the rest of the order, and for the unavailable model, a credit note was sent to me without even giving me any other choice. What's more, a week later the product was available, so I went to order it. As the product was a little cheaper (on sale), I thought that would allow me to order it with postage, but postage is not included in the purchase voucher, so in addition to waiting, I had to pay the postage.

First order on this online merchant site and extremely disappointed, annoyed by the organization, the lack of professionalism and the poor customer service. It is noted on the site shipment within 24h. Order placed, no news after 24 hours. So I took the necessary steps myself to find out the status of the order and, as luck would have it, some products were already missing (they were in stock at the time of the order but I wasn't contacted to let them know!). 48 hours later and still nothing, after several reminders that led nowhere, I was assured that the order would be dispatched at the end of the day. And the next morning I receive an e-mail saying that the order has been cancelled because it can't be delivered on time! Well done! What's more, they had a software problem (that's what they tell me) because I received 3 emails telling me that the products in stock are available again. Please check these emails again - it's a problem with the computer server. In short, after 3 lost days, no products were delivered, and what's more, they only reimburse on Wednesdays because their accountant only manages their cash flow on that day. It's really not serious or professional, especially when they dare to tell me that my order is being shipped. It's taking customers for fools.... A LACK OF RESPECT FOR THE CUSTOMER. Finally, they charge exorbitant shipping costs of over 9 euros for a few pots of paint, whereas elsewhere for this price you can get Chronopost delivered the next day. In spite of their mistake, they are unable to send the order by Chrono... First and last very bad experience

Pitiful. You order 4 small pots of paint and a set of small tools and 4 days later the order is ..... still being prepared. On the other hand, no problem with payment: cashed without delay. We pay the colissimo but the preparation of a mini order never ends. An e-commerce that acts as a sales representative for local businesses. It's a shame, my first and last

The package had been damaged but nothing serious had happened to the prod

excellent service and courtesy

Order conformed. Only one regret: the model boxes were a bit crushed. The packaging needs to be repositioned.

For a first time on this site I am not disappointed.

No worries for my first order...compliant and fast delivery...I'm satisfied!

Overall satisfactory but very disappointed with the product ach

All good in general.

this is a great assembly kit that also arrived quickly.

Perfect purchase and shipping process. Good tracking of shipment status at all times. Deadlines met. Quality as expected.

Acceptable delivery time

speed efficiency product comfort

Order conforms to schedule correct shipping costs a little high

Very late deliveryiv

Fast order, attractive prices, short delivery times. Products as expected. The site should be a little more responsive and shipping costs reduced for small orders.

The size of the 132 figurines is perfectly suited to children's play. It's a pity that the figurines are only one color, and the same as those on the opposing sides. It's hard to tell them apart in battle. One of the French Carabiniers figurines came without a sword (probably broken during packing). Domma

I bought models for the first time before Christmas and I only received them yesterday in a relay point and this after having asked for news of my delivery several times I also took the gift wrapping option which I had to tear open to see the products because the invoice attached mentioned something else For a similar product Amazon delivered to me in a maximum of 48 hours I cannot speak to you about the quality of the products because it is a gift and I trusted the reputation of the company.

The purchase of December 13 has arrived on January 11 when they promised 10 days at most. I added items so that the shipping costs were free which was my surprise when once I made the purchase I saw that this was the option peoe and no tracking number so all this time I have not been able to know anything about my order. It was a gift for christmas day and it has not arrived even for kings a pity.

Stratospheric lead times (over a month's waiting time). If no product requested the site does not refund. I will never order from this seller again. Perfectly bad

After receiving the package, I noticed that the glue pot inside was broken and therefore unusable.

Physical parcel arrived very quickly and corresponded to my request. However, there was a problem with the 2 50-euro gift cards purchased, which were not activated after 3 weeks despite contact with the service department.

The purchase made on December 18 with the payment of transport of 4 days maximum a delay of 10 days in the departure of the order from their warehouses and another delay of 8 days in the delivery of the same.

I received the package with a terrible delay. I find it unbelievable that it takes 15 days to arrive and on top of that I have to pay the shipping costs. Very bad shipping service.