Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2018
Misleading description of the material quality of the item ordered (Airplane): Advertised in metal, the reality: half metal, half plastic. Why advertise a scale on the catalog that doesn't correspond to reality when it would be simpler to put the real size of the object? All in all, very good value for money, no hidden costs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2018
Product corresponds perfectly to my acha
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2018
It was simple and easy to make, but the parts came apart.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 29/12/2018
Clear and good ordering process. Unfortunately, I was not satisfied with the shipping. There are three shipping methods. I had opted for the middle one which is a bit faster (2-4 days with tracking number) Unfortunately I only received the package 9 days later. If this problem could be solved, I would gladly order again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2018
onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/12/2018
onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/12/2018
Very slow delivery and very expensive shipping. Answer: The order was placed on the 6th at 12:30 together with the payment. The shipment was made on the 12th right. Arriving on the 15th also true.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2018
It would all be very well done if it weren't for the waiting time: I have been waiting for my package since 1412 and today is 2912!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2018
Package conforms to order: kit box Fast shipping protected by model glue unusable ... and paint thickened so difficult to use domma
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2018
the model was sent on time. the parcel was well protected. all the contents conform to the product description. for another purchase, i wouldn't hesitate to trust this company. thank you. PS: the paint cans included in the box are really too small and oblige us to buy others, which was not mentioned to us during our telephone contact with the sales representative.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2018
The assembly instructions could be more detailed. Blue paint spreads very poorly and not evenly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
NO EFFORT WAS TAKEN TO CHOOSE BEST... NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!
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Response from 1001hobbies
Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
Ordered on Dec 14th for guaranteed delivery before Christmas 1st phone call promises delivery before the 24th 2nd call they don't know where my parcel is 3rd call I won't get it in time because it's Christmas! GAG? What involvement! And what a sales culture! It's December 27 and I still haven't received my parcel.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
No respect of deadlines Cancellation of order without explanation No respect of quantities initially planned on the site Delivery and preparation too l
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/12/2018
NO EFFORT WAS TAKEN TO CHOOSE BEST… NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!
Response from 1001hobbies
Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 27/12/2018
The product corresponds to what is published by the seller.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/12/2018
I was a little apprehensive about the delivery but then everything worked out for the best
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Verified Buyer
Rating: 2 out of 5
following a purchase from 26/12/2018
The aircraft (F-106A) model is beautiful!! Exceeded my expectations in every respect. Thank-you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Fast delivery in relay point and in accordance with my expectations. I would like to receive a coupon for future orders! That would be a great plus!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Package arrived on time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2018
I would need to receive my parcel to make an evaluation !
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2018
I'm sorry to give you so few stars, but I'm disappointed that the documentation for building the models is written in English and does not correspond to your paintings.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2018
The quality of the model, considering the price, is very average and requires a lot of adjustments with the help of putty. Overall, I'm disappointed by this model, which I wouldn't recommend to anyone.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/12/2018
Very bad experience... I placed an order on December 9 was supposed to be a Christmas gift unfortunately I am still waiting to receive my package.... Customer service did not help me at all....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2018
A little disappointed after ordering the 12122018 I received the order yesterday at 13 hours I do not tell you the stress and fortunately I intervened several times if-no nothing under the tree. Ex: to save 48heures the shipment was made by colissimo instead of the carrier. You'll understand my disappointment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2018
I have not received my order
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/12/2018
I asked for gift wrapping for the two items I bought and they arrived super poorly wrapped together when they were two different gifts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2018
A little more expensive but almost as good as your Anglo-Saxon counterparts!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2018
Very good responsiveness to parcel handling problems. Only shipping times are a little longer than some competitors.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2018
I didn't receive my Christmas parcel, so disappointment
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2018
Interesting, high-quality products, unfortunately marred by an extremely laborious delivery system. Mondial relais is not up to the job. On my last 2 orders, we had to launch investigations to find the parcels .... really do
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2018
Very good site. Site well done easy ordering. Good order tracking by e-mail. Only downside: order processed in a week (order placed in mid-December, so certainly linked to the holidays).
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/12/2018
Nefarious service I placed an order on November 25 and being December 24 I have not received anything. They do not give me any clear answer only that they do not have the tracking number of their carrier. I have sent 5 mails asking for my money back and they are giving me a long time... no solution? none... #e
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
Long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2018
very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2018
Good, but you forgot to put the message ave
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2018
Order tracking On-time delivery Well-protected product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2018
This was my first order on this site. The order was placed well in advance of Christmas (1 month before) and the delivery time on the site was 5 to 7 days for the boats chosen. They finally arrived, but I had to call twice (one boat didn't arrive, the other didn't conform, so I had to change refs) to get them in time just before Christmas. What would have happened if I hadn't phoned? I don't know what would have happened. I'd like to take this opportunity to thank the people who helped me with my calls. They were very professional and really great. But at the time I put 3 stars and not 4. I hope it will get better in case
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2018
I paid 1€ more for 48h delivery and the parcel took 8 days to be picked up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2018
Delivery on schedule. The rest will have to wait...
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