Customer reviews of 1001hobbies

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

the delivery time was a little long and the parcel arrived crushed but nothing broken inside, but the parcel tracking imp

I sent off for the Douglas Bader... I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

Excellent customer service and delivery (on time). On the other hand, the product (dolphin helicopter) had obviously already been opened because it was damaged (landing gear detached). The item was sold out but there was no mention of any discount.

R.A.S.......................................

I haven't received the package I don't know where it is and the customer service is not responding. Very bad

The treatment has been excellent but the delivery time of the material is taking too long.

4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, parts outside the bags = missing parts?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.

4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, pieces outside the bags = missing pieces?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.

Fast refund of the product I regret a lack of experience of the customer service to explain me the delay of this order and especially the dela

Thin and fast.

satisfactory

good contact fast service

It would be perfect with shorter delivery times. 6 days for a product in stock is a bit long.

I have not received my package yet!!! I have no idea where it was taken if it was delivered or not!

Not the quickest delivery

Fast and photo-quality

Not the quickest delivery Not the quickest delivery

Not the quickest delivery Not the quickest delivery

fast, reliable serviceproblem-free order processing

Good experience

This was the only online hobby store... This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe. Otherwise, a successful online purchase.

This was the only online hobby store… This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe. Otherwise, a successful online purchase.

order from 08.08.2018 not yet received. thank you

Hello I would like to give my opinion but my parcel ordered on 78 has still not arrived. 3 delivery point changes with Mondial Relay. Normally I'd pick it up today: it's 1:45 pm and still not delivered.

Arrived on the dot..All as ordered. A fast service and an attentive one.

I ordered a glue for polystyrene. The glue I was sent melted the polystyrene.

Nothing to see with the photo for the price we will not talk about 100€ not even the glue and supplies in short otherwise the model and well party parts well repro

Good order

Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)

Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)

a little disappointed with the reception of my order 4 models ordered on 25718received 3 models on 23718 1° non respect of the delivery time 2° incomplete order 3° packing shipment suffered from the tansportwith the consequences that can be guessed. i keep my confidence in youdespite these small hassles hoping that these worries will not have any resonnance in my future ordersin which case my preference will go to other suppliers.

I ordered an item and received it… I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken

I ordered an item and received it... I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken

Bad finishes only for interior despite the cost and size it is not worth it. Arrived on time and well packed.

GOOD SHIPPING . Great model !

Fast delivery. Small misunderstanding about an unavailable product replaced by another but then available again. Incomprehension quickly cleared up after exchanging emails to clarify the situation.

Great service the material arrived quickly and well packed. I will definitely get more pieces. The prices are also good. Hello and good day to all.

Goods ok. and quite inexpensive but 6 weeks for delivery put shipping directly from China clearly in the shade

Although I already had a shipping confirmation, I was asked several times to complete the process. Result: unnecessary e-mail traffic ...and all for about 20 €. The delivered model fully met my expectations.