Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
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Response from 1001hobbies
Good day,
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
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Jean B.
Rating: 4 out of 5
following a purchase from 05/04/2025
Everything went well, thank you
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Alexander M.
Rating: 2 out of 5
following a purchase from 06/04/2025
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
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Response from 1001hobbies
Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
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Eric C.
Rating: 1 out of 5
following a purchase from 19/04/2025
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
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Response from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
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Raymond P.
Rating: 4 out of 5
following a purchase from 12/04/2025
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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Olivier D.
Rating: 3 out of 5
following a purchase from 11/04/2025
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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delphine L.
Rating: 1 out of 5
following a purchase from 17/04/2025
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
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Response from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
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Javier M.
Rating: 4 out of 5
following a purchase from 11/04/2025
Good offer, a bit slow in shipping.
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Dom D.
Rating: 3 out of 5
following a purchase from 08/04/2025
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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olivier A.
Rating: 2 out of 5
following a purchase from 16/04/2025
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
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Response from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
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Igor M.
Rating: 1 out of 5
following a purchase from 19/04/2025
Order placed on April 19. 3 items mentioned available shipped today and one item mentioned available. Received 1 month later. Not satisfied at all. Stock status misleading. Stocks are scattered across several sites and then regrouped for shipping, so not available, even less shipped on the day of the order.
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Response from 1001hobbies
Hello Sir,
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
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Frédéric L.
Rating: 3 out of 5
following a purchase from 07/02/2025
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
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Jesús D.
Rating: 3 out of 5
following a purchase from 09/04/2025
I have a pending claim for lack of material.
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George M.
Rating: 1 out of 5
following a purchase from 08/04/2025
Products all good, odering process easy. Does take more time coming from UK, so allow for that.
Response from 1001hobbies
Hello,
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
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Guillaume M.
Rating: 1 out of 5
following a purchase from 18/06/2024
Bad experience with pre-orders, this is the first time I have had such a bad experience. No communication about the status of orders and the accumulating delays, on models that are already released and available elsewhere. I regret my trust.
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Response from 1001hobbies
Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies
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DAVID B.
Rating: 1 out of 5
following a purchase from 13/01/2025
Hello, I placed my order on December 29 and after many twists and turns, I received the balance of my order in early April, with a refund for a box that was not delivered (well monitored, it's a shame). I was expecting a commercial gesture since I usually order every month, but nothing. I don't know if I will reorder.
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Response from 1001hobbies
Hello, Thank you for your message and we are sincerely sorry for the inconveniences encountered with your December order. We fully understand your disappointment regarding the extended delays, as well as the absence of the missing product, and we regret that this has affected the quality of your experience. We are also aware that, in such a context, a commercial gesture would have been appreciated — especially from a loyal customer like you, whom we thank for their past trust. Your feedback has been forwarded to our customer service for careful consideration. Please feel free to contact us directly so we can discuss this more specifically. We hope to have the opportunity to fully satisfy you in the future. Best regards, 1001hobbies
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Fabrice G.
Rating: 4 out of 5
following a purchase from 16/04/2025
Delivery time a bit long.
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Pierre B.
Rating: 1 out of 5
following a purchase from 04/04/2025
Delivery time much longer than announced
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Response from 1001hobbies
Hello, We regret your feedback and apologize for this incident. First of all, we would like to inform you that this product is usually shipped within 7 days. However, due to the logistical change at our warehouse, we have indeed encountered delays in shipping. We understand your disappointment and are doing everything we can to restore normal shipping times as soon as possible. Thank you for your understanding, 1001hobbies
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Thierry L.
Rating: 1 out of 5
following a purchase from 11/04/2025
Products are quite expensive and the lead time is extremely long.
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Response from 1001hobbies
Dear customer,
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
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Joaquín N.
Rating: 3 out of 5
following a purchase from 20/03/2025
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
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lionel D.
Rating: 4 out of 5
following a purchase from 05/04/2025
Delivery time too long
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Leonie P.
Rating: 1 out of 5
following a purchase from 16/04/2025
I was looking for a model in 1/72 scale and also found models in 1/76 scale in the overview, but you really have to search well to find that out.
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Response from 1001hobbies
Thank you very much for your comment.
We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.
We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.
Please do not hesitate to contact us if you need help finding a specific model!
All the best,
1001hobbies
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Paul M.
Rating: 1 out of 5
following a purchase from 09/03/2025
More than a month before delivery.
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Response from 1001hobbies
Hello,
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
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Gaelle F.
Rating: 1 out of 5
following a purchase from 01/04/2025
I did not receive the correct item
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Response from 1001hobbies
Hello dear customer, The customer service has contacted you to request photos of the received product. Upon receipt of these, we will look for the best possible solution with you. Best regards, 1001hobbies
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Thierry S.
Rating: 1 out of 5
following a purchase from 25/01/2025
Very poor protection of packages containing expensive products, this is unacceptable
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Response from 1001hobbies
Hello, We are sincerely sorry to learn that the protection of your package did not meet your expectations, especially for valuable products. This does not reflect the level of quality we wish to offer. We take your feedback very seriously and will immediately escalate this information to our logistics department to improve this aspect. Please feel free to contact us directly so that we can discuss with you and find a suitable solution. Best regards, 1001hobbies
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Bérénice P.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast shipping but the downside is that the figurines were not protected, luckily the boxes were not dented or anything.
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dany D.
Rating: 4 out of 5
following a purchase from 15/04/2025
Simple and effective
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claudine C.
Rating: 2 out of 5
following a purchase from 14/03/2025
I have not received the Highland Cow, I am counting on you to rectify this as soon as possible or refund me, thank you Chaumet Claudine
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Response from 1001hobbies
Hello Mrs. Chaumet, We are sorry to hear that you have not received the Highland Cow figurine. After checking, we confirm that the refund for your reference DA-5314006 will be processed as soon as possible. We apologize for this inconvenience and remain at your disposal for any other requests. Best regards, 1001hobbies
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Antonio D.
Rating: 4 out of 5
following a purchase from 03/04/2025
Very good article. Good cast.
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Robert V.
Rating: 4 out of 5
following a purchase from 10/04/2025
Perfect service, thank you.
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Jean-Marc T.
Rating: 4 out of 5
following a purchase from 30/03/2025
Very good
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margarita P.
Rating: 4 out of 5
following a purchase from 17/03/2025
I took a while to receive my order but I finally got it. Effective customer service. I already made a purchase during Christmas 2024 that did not arrive at the pickup point, I filed a complaint and I was refunded the amount paid. This time I wanted to give the service another chance and although it took a while to receive the order, I was informed of the delay at all times and I finally received it, so I don't give 5 stars for the delay but for everything else it was very good, product in good condition and as described.
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Response from 1001hobbies
Good morning, We appreciate your detailed response and the trust you have placed in us once again despite your previous experience. We are glad to know that you have received your order and that you are satisfied with the product. However, we understand that the delay may have been frustrating and we thank you for your patience. Your comment encourages us to continue striving to improve the quality of our services and reduce delivery times whenever possible. Thank you again for your understanding and loyalty. Sincerely, 1001hobbies
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patrick H.
Rating: 3 out of 5
following a purchase from 29/03/2025
incomplete and too long delivery
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Peter S.
Rating: 4 out of 5
following a purchase from 22/03/2025
The communication is slow, but everything has been received in good order.
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thierry M.
Rating: 1 out of 5
following a purchase from 17/01/2025
Received my order 4 months after placing it
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Response from 1001hobbies
Hello Sir,
We regret this incident and apologize for this processing delay.
The product you ordered unfortunately fell victim to its success. When we ordered from our supplier Coby, the product was indicated as available. However, it turned out that it was actually being restocked.
Our supplier did not inform us of this situation, which resulted in a delivery delay beyond our control.
We sincerely regret this lack of communication and fully understand that this delay is unacceptable.
We kindly ask you to excuse us for the inconvenience caused and thank you for your understanding.
Best regards,
1001hobbies
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Thierry D.
Rating: 1 out of 5
following a purchase from 19/02/2025
Delay of more than two months for a supposedly available set! And still the same response, it's coming!
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Response from 1001hobbies
Hello Sir,
When you placed your order, you selected three products, two of which were available in immediate stock. Following your contact with our customer service, we split your order to ship you the products that were already available without delay.
Regarding the third item, it unfortunately fell victim to its success. When we ordered from our supplier Coby, it was indicated as available, but it later turned out that it was being restocked.
Our supplier did not inform us of this unavailability, which resulted in a delivery delay completely beyond our control.
We regret this situation and fully understand that this delay is difficult to accept. We sincerely apologize for the inconvenience caused and remain at your disposal for any further information.
Best regards,
1001hobbies
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Orlando D.
Rating: 3 out of 5
following a purchase from 22/03/2025
The package was in excellent condition and the site was very well stocked; however, I did not receive all the products from the order even though the order was delayed by 2 weeks specifically to provide me with those products.
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emmanuel M.
Rating: 4 out of 5
following a purchase from 29/03/2025
Delivery was made on the scheduled date, and well protected too.
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jess R.
Rating: 4 out of 5
following a purchase from 25/03/2025
Everything is fine for this order - a bit long but, knowing that you work with your subcontractors, no worries. We just need to stay happy since the order is arriving, the main thing is that it still works. The times are not great at all, let's stay cool and happy as long as everything is still not too bad;) Best regards. Jess
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Response from 1001hobbies
Hello dear customer,
Thank you for your feedback and we understand your frustration.
However, we would like to draw your attention to the fact that you ordered enamel paint, a product that is unfortunately becoming increasingly difficult to obtain. Indeed, due to the potential health risks that this type of paint presents, our suppliers are now very reluctant to ship it to us.
We sincerely regret the delay caused by this situation, which is completely beyond our control. Please be assured that we are doing everything we can to respond to your request as quickly as possible.
Thank you for your understanding and we remain at your disposal for any further information.
Best regards,
1001hobbies
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Faustino M.
Rating: 1 out of 5
following a purchase from 31/03/2025
10 days delivery time is too long.
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Response from 1001hobbies
Good morning, We regret your comment and apologize for the inconveniences. We inform you that your package was shipped on 01/04/2025, following your order placed on 31/03/2025. We understand your frustration regarding the delivery time, but we want to clarify that the distribution was carried out by the carrier Correos, which took 10 days to make the delivery. Unfortunately, this timeframe depends exclusively on their services, and we cannot be held responsible for this delay. However, we remain at your disposal for any additional questions or requests. Sincerely, The 1001Hobbies team
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