Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Unfortunately, I found, after placing the order (which arrived without problems), the same CB model from the same Ukrainian company for 20€ less. What a shame, otherwise I have nothing to say, they did their job, that's for sure.
Translated reviews
J
JEAN CLAUDE N.
Rating: 3 out of 5
following a purchase from 26/03/2025
Delivery a bit long but overall very good professionalism
Translated reviews
L
Laura G.
Rating: 3 out of 5
following a purchase from 02/04/2025
The product is great and of incredible quality, but the lid that protects it came completely broken.
Translated reviews
F
F M.
Rating: 3 out of 5
following a purchase from 03/03/2025
1 item indicated was delivered incorrectly as it was not in stock contrary to what was stated on the website at the time of the order. There was a lack of communication to inform the customer about the item being out of stock. Nevertheless, a commercial gesture was made to compensate for the incident. In the end, a nice catalog, just need to improve the management of non-compliant cases.
Translated reviews
F
florian B.
Rating: 1 out of 5
following a purchase from 16/03/2025
Only one product out of the 2 delivered while both were in stock and a delivery that took more than 10 days.
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
We sincerely regret this review and apologize.
The product "Lost Ruins of Narak (The): Expedition Leaders" could not be ordered from our supplier as it is out of stock, with no restocking date planned. As a result, we shipped the first product of your order, and a refund request is in progress for the unavailable product.
We thank you for your understanding and remain at your disposal for any further information.
Best regards,
1001hobbies
E
Emily S.
Rating: 2 out of 5
following a purchase from 31/03/2025
Low quality compared to price
Translated reviews
Response from 1001hobbies
Hello, We are sorry to hear that the product did not meet your expectations in terms of quality. Your feedback is very important to us and has been passed on to our product team to inquire with our supplier. We strive to provide the best value for our money and your feedback helps us to continuously improve. If you wish, our customer service is available to help you find a suitable solution (exchange, return, or refund under the applicable conditions). We look forward to hearing from you. Best regards, The 1001Hobbies team
C
Corey K.
Rating: 1 out of 5
following a purchase from 20/03/2025
I sent 1 in already...the generator model is crap. To remove the pieces from the molds was difficult & tedious & a few pieces broke because of the difficulty to remove them. Also several pieces were missing. Brutal design to access the individual pieces without breaking them. Not recommended for those type of manufactured models.
Response from 1001hobbies
Hello,
We thank you for your feedback and are sorry to hear that you have encountered difficulties with this model.
We understand that 1:48 scale parts can be tricky to handle, and we apologize for the inconvenience caused. We take your comments regarding the design and demolding of the parts very seriously.
We appreciate that you found a solution by using the remaining pieces from other models to complete your project, but we understand that this is not ideal.
Rest assured that we will share your feedback with our team and suppliers. Your satisfaction is essential, and we hope that your future purchases will offer you a better experience.
We remain at your disposal for any further questions.
Best regards,
1001hobbies
R
Raphael L.
Rating: 1 out of 5
following a purchase from 18/03/2025
Hello, 3 weeks to receive materials that are normally available is too long! R.Léonard
Translated reviews
Response from 1001hobbies
Hello Dear Customer,
We regret your feedback.
Your order contained 18 products, including two (Hurricane Mk.I Bat. and Mr Hobby - Gunze Mr. Color Super Metallic Colors II (10 ml) Super Fine Silver II) that had to be ordered within 10 days from our supplier.
We would like to draw your attention to the fact that, on our site, two notions must be taken into account: a product
W
wiktorska B.
Rating: 1 out of 5
following a purchase from 27/03/2025
I am still waiting for my refund for two models that you did not send me.
Translated reviews
Response from 1001hobbies
Hello,
We regret your feedback.
We would like to remind you that, in accordance with Article L221-24 of the Consumer Code, the refund period is 14 days. Since the request was made on 07/04/2025, the refund will be processed within 4 to 5 days.
Thank you for your patience.
1001HOBBIES
S
S S.
Rating: 2 out of 5
following a purchase from 15/03/2025
Half of the order has arrived.
Translated reviews
Response from 1001hobbies
Hello Sir,
Thank you for your feedback.
In accordance with the email sent on 07/04/2025 at 4:20 PM, we have divided your order due to a delivery delay for the mug you ordered, caused by a restocking delay with our supplier.
We sincerely regret this inconvenience and ask you to please excuse us for the trouble caused.
Best regards,
1001hobbies
C
Calvin U.
Rating: 1 out of 5
following a purchase from 12/03/2025
The order took almost a month to be delivered. It was not at all clear that some items were out of stock; at the time of the order summary, I saw no information regarding such a long delivery time. As a reseller, what is your purpose if you do not have stock?
Translated reviews
Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for the delay.
We would like to remind you that 1001Hobbies is a small business that offers over 200,000 references on its website. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site: 'available' products that are specially ordered for you from our supplier, and 'available - shipped today' products that are in stock in our logistics depot in Isère.
We hope you understand our position.
Best regards,
1001Hobbies
L
Lorène H.
Rating: 1 out of 5
following a purchase from 16/03/2025
Received a Demon Slayer pop figure with a defect, a missing arm. I contacted customer service via email but have not received a response since March 22 ...
Translated reviews
Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident.
After checking, we did not receive your email and we are sorry for that. However, we inform you that our customer service sent an email today asking for photos of the broken product. As soon as we receive these photos, we will open a customer service investigation with our supplier to provide you with a quick response.
Best regards,
1001hobbies
G
Gayle W.
Rating: 2 out of 5
following a purchase from 25/03/2025
Product wasn’t what I expected.
Response from 1001hobbies
Dear Sir,
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
P
Patrick S.
Rating: 4 out of 5
following a purchase from 01/04/2025
The products are of good quality. The orders arrive on time.
Translated reviews
L
Luc D.
Rating: 4 out of 5
following a purchase from 14/03/2025
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
Translated reviews
S
serge R.
Rating: 2 out of 5
following a purchase from 21/03/2025
4: The delay is too long and when there are problems, it requires a whole circus (photos) to get a response when a return would suffice........ Mr. Rivoire
Translated reviews
Response from 1001hobbies
5: Hello dear customer,
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
M
Manuel D.
Rating: 2 out of 5
following a purchase from 11/03/2025
I purchased two products together, the package arrived and inside I found only one. I ask for explanations and they respond that the product was no longer available. They should have informed me instead of leaving me with the unpleasant surprise.
Translated reviews
Response from 1001hobbies
Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team
F
Francois B D.
Rating: 1 out of 5
following a purchase from 25/02/2025
Never received it
Response from 1001hobbies
Hello Sir,
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
R
Rene T.
Rating: 3 out of 5
following a purchase from 27/03/2025
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
Translated reviews
R
RENE C.
Rating: 4 out of 5
following a purchase from 22/03/2025
Very good.
Translated reviews
A
Anne-Gaëlle S.
Rating: 1 out of 5
following a purchase from 22/03/2025
2: I received the game in German and I have to return it at my own expense...
Translated reviews
Response from 1001hobbies
3: Hello dear customer,
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
G
genevieve G.
Rating: 2 out of 5
following a purchase from 15/03/2025
available
Translated reviews
Response from 1001hobbies
products that are specially ordered for you from our supplier, and
R
Rein W.
Rating: 4 out of 5
following a purchase from 20/02/2025
Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.
Translated reviews
V
vittorio C.
Rating: 1 out of 5
following a purchase from 05/03/2025
Not satisfied at all with your way of doing things, false information regarding the availability of the items ordered, waiting for 3 weeks for a poor order of 40 €, next time I will look elsewhere
Translated reviews
Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this delay.
We remind you that 1001Hobbies is a small business that offers over 200,000 references on its site. Therefore, you will understand that we cannot have all these references in stock in our warehouse.
Moreover, there are two types of products to consider on our site:
C
Cécile M.
Rating: 4 out of 5
following a purchase from 08/03/2025
Delivery time too long compared to what was announced 20 days instead of 4
Translated reviews
D
Didier D.
Rating: 2 out of 5
following a purchase from 14/03/2025
Two empty boxes????
Translated reviews
Response from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident, which is beyond our control.
Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.
Best regards,
1001 Hobbies
B
brigitte T.
Rating: 1 out of 5
following a purchase from 20/03/2025
does not match the desired model, can I return it
Translated reviews
Response from 1001hobbies
Hello dear customer,
Thank you for taking the time to report this issue. We sent you an email on Thursday at 4:43 PM, containing the return address.
If you have not received anything, our customer service is at your disposal for any further information.
Best regards,
1001hobbies
P
Pierre A.
Rating: 4 out of 5
following a purchase from 21/03/2025
Package received quickly. One downside: the crystal box was broken in one corner. Personally, it doesn't bother me because I can hide it (it's for housing a diorama), but I would understand if it doesn't suit others (NB: I have already seen the same issue in reviews on your site)
Translated reviews
S
Steff V.
Rating: 1 out of 5
following a purchase from 04/03/2025
Terrible communication, false promises on the site...
Translated reviews
Response from 1001hobbies
Hello, We regret this inconvenience and sincerely apologize. We would like to inform you that we have split your order at no extra cost to send the products that are in stock to you faster. We regret that you did not appreciate this commercial gesture. If you have any further questions, please do not hesitate to contact us. Best regards, The 1001Hobbies team
A
Alessandro G.
Rating: 2 out of 5
following a purchase from 14/03/2025
The order received does not match as a building box is missing
Translated reviews
Response from 1001hobbies
Good morning, we apologize for the inconvenience and for the missing item. We inform you that the refund for this product has been processed, as the order with our supplier has experienced a significant delay. To avoid making you wait any longer, we have therefore proceeded with the refund of this item. We remain at your disposal for any further questions. Best regards, The 1001Hobbies team
J
Joël B.
Rating: 1 out of 5
following a purchase from 06/03/2025
Order placed in January, received at the end of March. Too long....
Translated reviews
Response from 1001hobbies
Hello,
We regret this review and apologize for the delay. We are doing everything we can to improve our processing and delivery times.
In your orders, two products were subject to a long delay, requiring a special order from our supplier in England. The delay for these products is about 4 weeks. However, it is possible that customs may have held up the order, which is the case for the Seminole Warriors 1:72 figurine. This is why this box arrived later than expected.
Please feel free to contact our customer service for any questions or assistance requests.
Best regards,
1001hobbies
G
Gorgues A.
Rating: 2 out of 5
following a purchase from 31/01/2025
2 months between the order and receipt, for figurines that were supposed to arrive in a week...
Translated reviews
Response from 1001hobbies
Hello Sir,
We sincerely regret this review and apologize for this delay.
We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.
We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.
We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.
Best regards,
1001hobbies.
J
Jose V.
Rating: 4 out of 5
following a purchase from 15/03/2025
Good service, but a delivery date is set and then it changes, and having an operator who speaks Spanish.
Translated reviews
G
Gonzalo M.
Rating: 4 out of 5
following a purchase from 07/03/2025
The transaction was perfect but I consider the time elapsed between placing the order and shipping to be excessive.
Translated reviews
V
VICENTE P.
Rating: 4 out of 5
following a purchase from 17/03/2025
In principle, it's fine, just a small silly thing, why do you cover the labels of the paint cans? They have to be broken to see the code.
Translated reviews
O
Olivier C.
Rating: 1 out of 5
following a purchase from 24/01/2024
Order received with a 1 year delay, BRAVO
Translated reviews
Response from 1001hobbies
Hello,
We sincerely regret this review and apologize for the processing delay of your order. We understand that this delay is unacceptable and we are sorry for it.
Please know that if you place another order on our site, we will do our best to process your request as quickly as possible and provide you with a better experience.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
1001hobbies
A
Anne H.
Rating: 3 out of 5
following a purchase from 10/03/2025
I am disappointed with the delivery time. Apart from that, the order is as expected.
Translated reviews
R
Ricardo B.
Rating: 4 out of 5
following a purchase from 08/03/2025
Variety of models and good service
Translated reviews
A
Aurélia P.
Rating: 4 out of 5
following a purchase from 07/11/2024
The package was not well protected and wrapped. The tape was coming off, and we could access what was inside. But the box of my figurine was intact! I am very satisfied with it. However, I received my figurine 2 months later than expected, while I was given false arrival dates.
Translated reviews
A
Alex L.
Rating: 4 out of 5
following a purchase from 11/03/2025
As an online store, I find it correct, with a good selection and a lot of types of products for those who want to buy that kind of activity and acceptable prices. But the stock situation is not entirely clear; if it is available with same-day shipping, I don't understand why it takes two weeks to ship the purchase. From what I understood, they are distributors, where you place an order and they request it from the stores, which is why it takes time to ship the product. Only once they have everything do they send the product to the buyer, since what I bought was all available with same-day shipping, but still, it took 10 days. I am going to buy again knowing that there will be this delay in time.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 