1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Product received! With much waiting 10 days!! and exaggerated postage 6€50!! Not to receive it at home but in a point relay! Disappointed with this first expedition
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
Some people are just unlucky.... For me, an order that was supposed to arrive within the week (for a birthday) was blocked because an accessory was missing...! After 15 to 20 calls and emails over 4 weeks, each time the parcel was supposed to leave the next day... I finally received it yesterday 1512. But with one detail missing... all that's missing are the glue and the paints that were ordered, paid for and not delivered !!!!!! I'm afraid I won't be able to make up for it by giving the gift a month after the Christmas date. I'm not
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
Quality products wide choice however you should put the actual delivery time. I am still waiting for a paint order placed 8 days ago with only available products and 24 hour delivery as advertised. Sincerely jf. Small error on your part, my order was delivered to the post office on December 21. I received it on December 22 because a reference was missing. That's why you gave me a credit note by removing the missing reference at my request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2017
First order delivered on time. Second order took more than a week to send even though everything was in order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
I followed their email link to download ... I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.
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Response from 1001hobbies
Dear customer, I do confirm your order has been validated. If you have any troubles with your account, please contact us: [email protected] Your order should be sent in a few days. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/12/2017
I followed their email link to download … I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.
Response from 1001hobbies
Dear customer, I do confirm your order has been validated. If you have any troubles with your account, please contact us: [email protected] Your order should be sent in a few days. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2017
bonjour j'ai commandé la maquette emballée dans du papier cadeau qui m'a été facturé 2euros50 . je l'ai reçu sans. cordia
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2017
Beautiful model
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
Too long a wait between order, payment and delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2017
Lack of communication due to stock shortage. 15 days for an order is a long time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
For 15 days I'm still waiting for my order !!! At least 10 reminders and no response!!!! I would never recommend 1001 maquette
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2017
Fast and trouble-free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2017
A clear improvement over last year at the same time, a deadline finally met. However, the site needs to improve the detail of the information provided on the products, e.g.: model to be assembled, always specify the number of parts contained in the box to better judge the difficulty, especially in the case of the "P".
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/12/2017
Terrible customer service Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.
Response from 1001hobbies
Dear customer, Your order was sent on the 5th of December, 1 working day after you placed your order. Please note we ship from France and as you chose the shipment by letter, the delivery delay is often quite long. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2017
Terrible customer service Terrible customer service. I never got my tracking number, the "customer service" line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.
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Response from 1001hobbies
Dear customer, Your order was sent on the 5th of December, 1 working day after you placed your order. Please note we ship from France and as you chose the shipment by letter, the delivery delay is often quite long. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Good reception by phone for information and kept well informed for delivery. Nothing more to say except....CONTI
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 12/12/2017
Very punctual courier the box arrived slightly crushed but the product very satisfactory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2017
Delivery in the time indicated but gift package ordered and paid and not made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
fast delivery no problem with 1001 maquette
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2017
Good communication on order status with ... Good communication on order status with prompt delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2017
Already one week still no news of my order but a payment comes effectu
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/12/2017
Good communication on order status with … Good communication on order status with prompt delivery.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 10/12/2017
placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
Response from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
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Response from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/12/2017
As of today I have not received my order nor do I have any news of when I will receive it. I received an email on December 1st telling me that the order was being delivered. Today is the 9th and I have not received my order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2017
2nd delivery expected on 91217 nothing on the horizoni.e. 4 to 6 days order the 30112017 disappointment sÃ
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
For my first order, I'm satisfied with the equipment I bought. The only complaint I have is that you deliver within 24 hours, but I waited 8 days and sent a complaint by e-mail. My second complaint is that the labels on your products are all in Japanese, so there's no explanation of how to use them. Lastly, you practically force me to place a €59 order to benefit from free delivery. Why not offer a small package price, for example: paint brushes. So three points for improvement, but I
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2017
Fast serious I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2017
Wide choice fast delivery a very good site I will return
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 09/12/2017
They don't respect delivery they say 34days but a month passes I don't buy anything in this site anymore
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2017
1 display prices in ttc. 2 why not a loyalty system
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
see delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
packaging ripped on arrival.the shipping costs are not in line with the quali
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2017
Given the price, the sails could have been made of fabric instead of paper. What's more, the 10-day delivery time...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
Very long shipping time (more than 3 weeks) with no information about the reason (missing product) and no alternative proposed... Refund in the form of a credit note, but not including shipping costs for a new order... Several messages informing of product availability, but a site that refuses orders for a product considered to be out of stock... An efficient hotline that did its utmost to find a solution to this problem.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 08/12/2017
Processing was good Response to delivery status came promptly. Unfortunately very long delivery time. For the next time you know that and can prepare for it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
Nothing to say in particular. Ordering was simple and delivery fast. I'm just wondering about the label stuck on the original one of the small pots of special model paint I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
Order conforms to the description, shipping time may be a little long given the high price of éxped
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Verified Buyer
Rating: 3 out of 5
following a purchase from 05/12/2017
When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.
Response from 1001hobbies
Dear customer, The image can indeed be misleading. We apologize for the inconvenience. As a compensation, we are happy to offer you a discount on your next order. Best regards, The 1001Modelkits Team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/12/2017
Slightly long shipping time otherwise everything is fine.
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