Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Knowing absolutely nothing about models, but wanting to offer one to a loved one, I was very satisfied with the service. Wide range of prices and choice. The parcel arrived very quickly and the tracking system was excellent.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/09/2017
I have ordered something for the first time and am very satisfied MfG Schemmel
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/09/2017
I live in New York I live in New York , wish delivery time was not so long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2017
I live in New York I live in New York , wish delivery time was not so long
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 26/09/2017
worst customer service and worst online model store
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/09/2017
goods were absolutely in order also super packed but long delivery time although article according to stock is in stock .
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2017
Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine
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Response from 1001hobbies
Dear customer, Your order was sent on the 05/09/17, 1 working day after you placed your order, and delivered on the 12/09/17. This delay corresponds to the information on our website. Please note it is often easier to contact us by email rather than phone. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 25/09/2017
Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine
Response from 1001hobbies
Dear customer, Your order was sent on the 05/09/17, 1 working day after you placed your order, and delivered on the 12/09/17. This delay corresponds to the information on our website. Please note it is often easier to contact us by email rather than phone. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2017
I'm not here to break 1001 maquettes but I've had bad luck with my order and I'm still waiting to receive it so for a first order it's not easy normally delivered in 48h max 20 euro delivery it's been more than 1 week that I've been waiting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2017
Everything went smoothly. We regret a little the rather high prices by c
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2017
Parcel arrived 4 days late
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2017
Order processed fairly quickly. Too bad there is no way to track the order from the site. At the time of ordering, the suvit button had disappeared from the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2017
Order of glue and paint received within a week by Colissimo. Positive point: very good step-by-step tracking of the order. Point for improvement: stock-outs on certain paints lengthen the delivery time without being able to anticipate this at the time of ordering. Af""in stock"" or ""out of stock"" would be a small plus...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2017
Very, very long delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2017
failure to meet deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2017
ease of ordering speed of delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2017
quality service good product but expensive compared to the competition.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2017
Gift-wrapped!!! To be desired Packaging of the model damaged and dusty. I understand that with my 20 € purchase I'm not one of the super customers... But that's really making fun of me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2017
a little long but good in the end
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2017
Despite a slight delay in delivery (but not attributable to 1001 maquettes) the product is perfect and conforms to my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2017
My paints and thinners were ordered as requested and delivered to the relay point on time. The only drawback was that the thinner jars in the delivery bag were poorly sealed (caps not screwed on all the way) and one of the jars leaked into the bag. Otherwise, there's nothing to say, it's very good, we just need to improve the choice of paint shades, some references are not always available. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2017
Heller te20 kit excellent.took 3 weeks ... Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
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Response from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/09/2017
Heller te20 kit excellent.took 3 weeks … Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
Response from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2017
I had no problems with the order, but for the products either photos or additional documents (such as the notic) are missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2017
1001 MAQUETTES has a large selection of models in stock at fair prices, and lots of great special offers. Orders are processed very quickly. If you order by COLISSIMO, it's fast, but they have no respect for parcels and every time it's a mess! I've seen a deliveryman crush a parcel to make it fit into the letterbox.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/09/2017
Long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2017
Pleasant site. The filters are practical. Perhaps a historical filter is missing. For example 1st world war 2nd world war etc...Prices comparable to other online stores. No problem to order, good delivery time and good packaging. Nothing to
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2017
shipping time a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2017
Very good sales site well done no problem particuli
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/09/2017
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2017
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
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Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2017
Feedback on order progress is particularly appreciatedab
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/09/2017
Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2017
I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.
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Response from 1001hobbies
Dear customer, The refund should be done by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modekits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 12/09/2017
Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.
Response from 1001hobbies
Dear customer, Unfortunately we do not have any fast delivery options for shipments to Australia. You should receive your order in a few days. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 12/09/2017
I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.
Response from 1001hobbies
Dear customer, The refund should be done by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modekits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2017
Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.
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Response from 1001hobbies
Dear customer, Unfortunately we do not have any fast delivery options for shipments to Australia. You should receive your order in a few days. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/09/2017
Recommended without any problem
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/09/2017
I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/09/2017
All products delivered promptly. Contrary to the information on the homepage, we paid a high delivery fee.
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