Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 278 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2017
lecolis never arrived at the relay point
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2017
slightly long delivery times
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 24/04/2017
Long time for reception
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 24/04/2017
Incompetent with no possibility of solving a problem on the fly. Lack of information and interest.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2017
4 to 6 days delivery ??? Delivered in 8 working days!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2017
Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD
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Response from 1001hobbies
Dear customer, According to the tracking your order was delivered on the 15th of April: https://www.hermesworld.com/en/our-services/distribution/uk-distribution/parcel-tracking/?trackingNo=8585684340720082 Maybe it was given to one of your neighboors. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2017
No problem with the order. There was one small problem with the delivery time. For a colissimo it was rather long. Was it the preparation of the order that delayed or the post office?... In doubt I remain positive on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2017
On-time delivery
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 22/04/2017
. Long delivery time......ordered on 03.04. on 10.04. came the shipping confirmation on 21.04. the ordered book is still not there.....the customer service is not available by phone.....hopefully the mail will be answered soon. ....maybe the book will arrive by the end of the month. Never give up...... Dietl....Stahnsdorf DE
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/04/2017
Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD
Response from 1001hobbies
Dear customer, According to the tracking your order was delivered on the 15th of April: https://www.hermesworld.com/en/our-services/distribution/uk-distribution/parcel-tracking/?trackingNo=8585684340720082 Maybe it was given to one of your neighboors. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2017
satisfied with your service one small complaint delivery time a little long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
Ordered three days late having taken the express mode at 45 euros I find that I am taken for a clown
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2017
Product ordered very fragile minimalist packaging pity however the product remains usable and conforms to the description fast delivery in point rel
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 21/04/2017
Very long delivery time! There were 12 days between the announcement ""Your item has been dispatched"" and actual receipt!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/04/2017
Good products long delivery time
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/04/2017
there was a delay with item but i had … there was a delay with item but i had to ask , i should have been informed of the delay otherwise all other aspects were fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2017
there was a delay with item but i had ... there was a delay with item but i had to ask , i should have been informed of the delay otherwise all other aspects were fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2017
Navigation on the site is too long for my taste
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2017
Delivery time respected but the glue received does not correspond to the photo on the site and the Tamiya instructions: Only and English and Japanes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2017
Please pay attention to transport as my brush arrived broken and was quickly replaced.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2017
on-time delivery, but the catalog is difficult to understand for non-English speakers
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2017
Delayed deliveries. My last order was supposed to arrive between April 12 and 17! and still nothing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2017
smooth except badly packed parcel received with boss
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2017
Delivery time 5 days 3 weeks after nothing received sent mail to customer service no response. Really disappointed with this site of order fort domm
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2017
The order preparation time is interminable (4 days), whereas once the order is ready, it takes only 3 days for worldwide relay to deliver it. Prices are relatively high compared to other sites. On the other hand, IMMENSE choice of models and accessories.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2017
The site offers a wide choice of paints. I was able to find what I was looking for. However, I was very disappointed by the delivery. I opted for an express delivery for foreign countries in order to be delivered before the weekend (delivery announced between Wednesday and Friday). This cost me over 30 euros (for 48 euros worth of goods). The parcel was only prepared on Wednesday and arrived on MONDAY! With express delivery at this price, the least you can do is respect the deadlines. Normal delivery cost half the price and was announced for Tuesday... What's more, when I opened the long-awaited parcel, the matte yellow enamel paint I'd ordered had been replaced by aquacolor acrylic!?!! In view of the return conditions (non-refundable delivery and return costs), it's better to deal with it, as the error of the prepayment is not to be taken into account.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/04/2017
Compared to other internet merchants, 1001 maquettes has its shortcomings and refunds for items not supplied are not prompt. So I only go to 1001 maquettes if I can't find it anywhere else. In addition to the slow shipping compared to the prices ordered from you and ordered from rue des maquettes on the same date, your packages usually arrive 45 days after your competitor with the same price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2017
package too large without order shimming spoils grapples
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/04/2017
It took too long to ship my order and … It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
Response from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2017
It took too long to ship my order and ... It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
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Response from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2017
Very good service but delivery time a bit lo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
Ordered on 02 04 17 received on 100417 ... In addition, two items do not correspond to my order. In short, I'm disappointed at the moment, I'm waiting to see what the solution to this problem is and to judge the quality of the service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/04/2017
The product was ordered on 16 Mar 2017 … The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2017
The product was ordered on 16 Mar 2017 ... The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2017
I did not receive the Humbrol 34 white paint but some kind of unacceptable counterfeit!!!! 2 stars and I'm generous and not rewarded for the diligent customer I am
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2017
bsr deçu car j'ai commander en sachant que je pouvais être livré sous 24h l'anniversaire etait le samedi helas helas helas j'ai reçu le colis que ce matin d'ou ma decept
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 09/04/2017
very long delivery times.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2017
I am very disappointed because the delivery date has passed and I still haven't received anything. The amount of the article was deducted without any problem, so I don't know what to think of it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2017
Apparently a serious site, but only 2 stars.... as order in progress still undelivered. (Delivery scheduled between 4 and 6 av
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/04/2017
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
Response from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits