1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Enough over the handling and especially the wait of 2 weeks instead of one with a dhl supplement of 1999€ in order to receive normally quickly... Hoping not to be outdone by the new order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2017
reliable and compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2017
excellent packaging1o mails to warn of the sending it is a little too muchsending a little long 5 days for a sheet of decals but remains very p
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2017
Very good choice perfect shipping but high prices. Dom
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2017
Having placed an order for Father's Day, I still haven't received the parcel, which has taken far too long to arrive, a week after I placed the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2017
The only usual problem is the slowness in dispatching a small parcel (envelope) for a part in stock. For the rest R
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Availability can be improved: when I ordered an item""in stock"" it was no longer in stock at the time of preparation, which therefore took 4 to 5 days. Otherwise, nothing to say about the information and communication provided to the customer about his order being prepared. The packaging of the parcel was absolutely perfect.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2017
delivery times far too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I ordered the model but received it 1 day too late for my birthday.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2017
Satisfactory transaction but shipping a bit long! With a little more speed it will be perfect.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2017
Utterly ridiculous experience Utterly ridiculous experience. Order was placed over 6 weeks ago. I was in contact with customer service and twice told item was shipped, That was 4 weeks ago. I have since tried to contact customer service 4 additional times (2 by phone and 2 by email). I have been unable to get a return phone call or email.
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Response from 1001hobbies
Dear customer, Apparently the shipment was lost. Should we send a new copy of the item to you or would you like a refund of your order? We apologize for the inconvenience. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/06/2017
Utterly ridiculous experience Utterly ridiculous experience. Order was placed over 6 weeks ago. I was in contact with customer service and twice told item was shipped, That was 4 weeks ago. I have since tried to contact customer service 4 additional times (2 by phone and 2 by email). I have been unable to get a return phone call or email.
Response from 1001hobbies
Dear customer, Apparently the shipment was lost. Should we send a new copy of the item to you or would you like a refund of your order? We apologize for the inconvenience. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2017
Order received almost on time (give or take a day) But it never goes fast enough when you're waiting for""joujoux"" :o) Quality items at very competitive prices! The only downside was that I completed my order with a jeep at -40%, which I then found on another site at almost the same price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2017
Well-packaged, fairly fast delivery, but not lightning fast. Very fair price (model + shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2017
nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2017
SLOW SERVICE I still haven't received my order which was placed on June 3rd.
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Response from 1001hobbies
Dear customer, Your order was sent on the 6th of June, apparently it was lost during shipping. We will prepare a new order to send the product again tomorrow. We apologize for the inconvenience. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/06/2017
SLOW SERVICE I still haven't received my order which was placed on June 3rd.
Response from 1001hobbies
Dear customer, Your order was sent on the 6th of June, apparently it was lost during shipping. We will prepare a new order to send the product again tomorrow. We apologize for the inconvenience. Best regards, The 1001modelkits team
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 15/06/2017
Unreliable and irritating seller. Purchase made a month ago responds with dropper with communications that only serve to stall. At the last request for information repeated twice to get an e-mail in response they wrote to me: ""We have contacted our logistician. We will let you know."". It's been a week and I still don't know anything. By now I am convincing myself that I threw my money away. The delivery address in my order and in their order confirmation is correct and corresponds to a company where there is always someone ready to receive.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 14/06/2017
A C H T U N G A C H T U N G FRAUD SUSPECTED The goods were ordered and paid for on May 19. No goods to date (June 14) and no response from customer service since June 9. This smells like FRAUD - whoever orders here should have the money left and order the goods elsewhere! Can only say: FINGER WEG !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2017
We need more information about out-of-stock products. So that we can order more quickly. Because restocking within a month is still too vague.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2017
Very long delivery...discount code impossible to use
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 13/06/2017
Great products with wide selection .prices sometimes not competitive but possessing niche pieces. To speed up the delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
Well-protected order, but the delivery time can be improved. In my case 7 jou
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2017
I was surprised to pay shipping costs knowing that my order exceeded 59 euros cordiale
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2017
Paint designation e.g. feldgrau ("battlefield grey") not clear on humbrol between aut
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2017
I ordered models on this site and received them fairly quickly. However, I ordered paints and other small items 10 days ago and I still haven't received my order, although it was debited from my bank account 2 days later. So I'm not satisfied with their
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
product conforms to the description on the other hand to pay 6.99€ of expenses of delivery in colissimo to be delivered in 2 or 3 days and to receive its parcel only 6 days after the order whose payment was accepted in the tread I find that more
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2017
Hello very dissatisfied with after sales service I had a problem with varnish I sent 5 emails and no response no better with the phone unreachable sorry but I will no longer order from 1001 maquettes it is p
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package!
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Response from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue: [email protected] Best regards, The 1001modelkits team
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/06/2017
The shipping process is slow since I ordered until it was shipped 5 days passed when the payment was made on the same day. The company despite using a .es domain is not located in Spain but in France which makes shipping more expensive and takes longer. I am used to buy in Europe and normally in 4 days things arrive not in 10 as it has happened and that the shipment was to a metropolitan area of Madrid. If you are in a hurry look elsewhere. ----------------------- Regarding the response from the web the tracking says the following paid on the 31st the day 2 DHL receives the tracking number but the package is not processed (does not really arrive at DHL) until day 6. The reality is that the package has not been delivered to the agency until a week later. From the time the package is delivered to the agency to its delivery if two days but it is 1001 maquetas who defaults by not actually processing the order. I really doubt that 1001 maquetas has in stock everything that I ordered.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/06/2017
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package !
Response from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue : [email protected] Best regards, The 1001modelkits team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/06/2017
I ORDERD A SPITFIRE KIT IN MARCH AND … I ORDERD A SPITFIRE KIT IN MARCH AND PAID FOR IT IS NOW THE 12TH JUNE AND STILL HAVE NOT RECEIVED IT ALL I AM TOLD WE ARE LOOK IN TO IT
Response from 1001hobbies
Dear customer, Your order was delivered on the 15th of April, we have sent you the Proof Of Delivery by email. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2017
I ORDERD A SPITFIRE KIT IN MARCH AND ... I ORDERD A SPITFIRE KIT IN MARCH AND PAID FOR IT IS NOW THE 12TH JUNE AND STILL HAVE NOT RECEIVED IT ALL I AM TOLD WE ARE LOOK IN TO IT
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Response from 1001hobbies
Dear customer, Your order was delivered on the 15th of April, we have sent you the Proof Of Delivery by email. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2017
Order placed May 20, 2017 order accepted June 02, 2017 and still no delivery in sight still order in preparation display on the dashboard and the number 01.79.73.68.76 remains unreachable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2017
quick order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2017
Customer service took into account my request for refund so ras I think may be recommend one day but only products in stock!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2017
Good commercial contact
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
Excellent product, fast delivery. Too bad the shipping costs are so high.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2017
the packaging was a little fragile and suffered some damage at the carrier""Chronopost"" but nothing is broken cd
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/06/2017
Fast. And better than expected.ya that yego by dhl. And everything ok.
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