Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
the parcel arrived early on the 22nd even though i had been informed that it would arrive on the 24th which is a good thing. the contents are exactly what i ordered and arrived well packaged and in good condition. Thank you, I would definitely recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2017
my order was made and paid for + 1 week and no news your telephone contact told me that it was perhaps a problem of provider of sending all without knowing anything of the follow-up !!!! for a 1st with you it is not engaging for the continuation .......
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2017
Product conforms to the order and the delivery time was respected. I appreciated the message informing me of availability at the collection point, which is becoming more widespread. On the other hand, which explains the low overall score, the packaging is particularly defective: fragile cardboard, leading to partial crushing of the parcel, closing of the parcel with unprofessional green adhesive tape not suitable for long-distance transport, leaving access to the i
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2017
Not easy to find the right brand of model. Delivery takes longer than expected, as you have to wait for collection, preparation and finally delivery. On the other hand, there's a huge choice of models and accessories.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/02/2017
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up until that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
Response from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2017
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up to that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
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Response from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/02/2017
Maybe improve the shipping time if it says it takes 24h make it really take that long and not about a week. Otherwise good service and recomendab
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2017
delivery time too long and explanations of delivery times anything but clear: order validation time + delivery time expressed in working days + delivery time. In the end, an order placed on 82 was delivered on 202. By the way, I ordered a Humbrol (HU033) enamel paint and received an acrylic paint.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2017
The title says it all - if I'm being fussy, there's a slight discrepancy between the promise of delivery and its realization.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2017
I had to take a glossy white and a glossy red (my order was urgent) so I took these 2 colors in my order as I had no choice. Disappointed for my first order. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2017
Good materialbut don't be in too much of a hurry to receive the order(11 days).stock management needs to be improved as too many basic products are out of stock.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2017
Hello, I paid the shipping costs necessary for a delivery in 24 hours and I received the package 3 weeks later .. and when I opened the package I received a 124 and I ordered a 112 and the worst is that the paint does not match the plan and the bubble of the bike and break ... I am very disappointed and I hope that 1001maquettes vas
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2017
Waiting time between order and receipt a little too long: ! more than 10 days otherwise nothing else to say compliant with the order would recommend this site. Me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2017
I received my entire order within a normal timeframe, as the site has the entire colour chart, unlike many other sites. M
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2017
to give a correct grade, you'd have to have received the package....who's wandering where? the carrier got it, then didn't...so whose fault is that? it's clear to me that I won't be making any more purchases from 10001 ...because it was supposed to arrive within 3 to 4 days... and now it's double..... so who's taking me for a fool? the deliveryman or 1001 maquettes ....who was supposed to give it as a gift to a kid tomorrow night? now it's ruined... I can't take it anymore!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2017
Perfect products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2017
good order processing fast delivery but problem encountered at the relay point: the address no longer appeared on the parcel and the parcel had to be opened by the relay point employee after presentation of the recipient's identity card and his good faith after having presented himself several times to retrieve the parcel.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2017
order left 1001 maquettes on 10022017 and not yet received at 21022017. inquiry at Mondial Relay after my call. Delivery by Mondial relay not to be repeated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2017
all that's missing are the shrouds""to be made with fine wire"" ...easier to write than to make
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/02/2017
Product ordered and never received. I was always the one who had to ask for news: the company is not responsive at all in responding to emails. Fortunately paid by PayPal and therefore refunded. I waited over a month to write this review to give the company a chance to fix the problem--not even an apology from them.... I rarely leave reviews but in this case I was taken for a ride so it seems only fair to let them know.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2017
Delivery time to Switzerland too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2017
For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
models are insufficiently protected and boxes arrive damaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2017
I did not get the model I wanted. The parts I received are accessories for a tank.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2017
the RC car was supposed to be yellow and not orange. It is ec""Expédié sous 2"" nevertheless article ordered on Saturday evening but dispatched only on Wednesday. However, interesting discounted price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2017
A little long to arrive the command
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2017
Well received my order only defect it is the time to receive the parcel: dispatched on Friday received with the point relay Wednesday. Fortunately not p
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2017
Efficient order processing ... but disappointed that the description of the products ordered was not precise enough ... overall not sati
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/02/2017
delivery was on time and good quality colors
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 18/02/2017
Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2017
Insanely fast delivery Shipping was very fast and reliable.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2017
I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
Insanely fast delivery Shipping was very fast and reliable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2017
A great site
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2017
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Response from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2017
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
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Response from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2017
Incredibly long lead times. Find cheaper and more efficient elsewhere
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2017
Incredibly long lead times. Find cheaper and more efficient elsewhere
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/02/2017
Communication is absent ... I have sent two emails and was answered only after receiving the package with the model besides the most broken ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2017
very good service coli nikel everything according to my order
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