Customer reviews of 1001hobbies

For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.

A little long to arrive the command

Well received my order only defect it is the time to receive the parcel: dispatched on Friday received with the point relay Wednesday. Fortunately not p

Efficient order processing ... but disappointed that the description of the products ordered was not precise enough ... overall not sati

delivery was on time and good quality colors

Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.

Insanely fast delivery Shipping was very fast and reliable.

I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a

Insanely fast delivery Shipping was very fast and reliable.

A great site

I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!

I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!

Incredibly long lead times. Find cheaper and more efficient elsewhere

Incredibly long lead times. Find cheaper and more efficient elsewhere

Communication is absent ... I have sent two emails and was answered only after receiving the package with the model besides the most broken ...

Parcel received several days later than announced. In addition, no care was taken when packing. The products are bulk-packed in plastic sleeves. Neither more nor less

Good treatment from 1001 maquettes, but transport needs to be reviewed as the package is in a strange state, looking as if it had been used as a balloon.

very good service coli nikel everything according to my order

After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....

Good choice of products but wait time-cost a bit long. Package well taken care of and product safe.

Perfect delivery. I will recommend models on this site.

No problems with the order and delivery

very good no problem

A small error in the order, a quick flick of the queue and the problem is solved. Send corrected

I've found a serious and professional partner. 1001 maquettes is a reference. Fast shipping. Parcel well c

Disappointed for the delivery it did not correspond to the dates given and no mail of excu

I took advantage of the sales to place an order. Everything went smoothly. Great choice and efficiency from 1001 maquettes. Very good, nothing to say, I'm satisfied.

I ordered a tube of cyberbond glue and I can't get a drop out.

Unfortunately, no shipping date was given and the parcel tracking did not work either. The products were fine.

I'm being contacted again to evaluate my purchase, even though I've been waiting several weeks for delivery... Now it's up to you to respond to my reminders.

Quick delivery, well packaged

Compliant order received on time ra

Ras: good quality products and early delivery nicke

It's been two weeks since I placed an order and I still haven't received anything. I haven't received an email from France maquette who are very quick to send orders.

They took a long time to respond to emails but they are very professional totally recommended! Great selection of models

Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.

I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.

This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.

shipping costs are a bit expensive

Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????