Customer reviews of 1001hobbies

The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.

very rich in products and unique in decl

Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Waiting three weeks after my order and still nothing at home I find that unacceptable. I will never recommend this site again !!!!

Long delivery time

Parcel arrived at the relay point but in poor condition (packaging tape unstuck and parcel half-opened).

This site is one of the ten or so model maker websites I've ordered from. I'm satisfied, even if I found the delivery times a little long on my last order, which justified my rating of 4 stars rather than 5. On the other hand, I was pleased to be able to order a product which is rather difficult to find (Tamiya X20 enamel thinner in 250 ml). It was unavailable, but the alert system worked very well (e-mail alert as soon as the product was available again). The Oupsmodel site offers the same type of service.

1st order and delivery not conform to order!!! Birthday of my son missed

I am satisfied with the delivery and the goods.

Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.

The products are of good quality and the packaging is neat. A little slow to be delivered

but unfortunately the paintwork leaves something to be desired in visible places

We have not yet received the purchase and it has been more than 15 days so I will not be able to make the evaluation until we receive the delivery if it arrives. For the moment to say that we are disappointed and skeptical. it was the gift for my son and he is every day asking when and if it arrives.

Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.

I am satisfied with the timely shipment. thank you and good continuatio

very satisfied again and again lg

Item not received. Item not received.

I still haven't received my order after more than 2 weeks!... No information from 1001 maquett

For my purchase the value for money was good the shipping was a little slow however the item arrived in excellent condition.

Item not received. Item not received.

Making online shopping fun

good service, needs to be improved to make it easier to find products in stock

I made 2 orders in the first one after waiting more than a month they tell me that there are 2 products that they do not have and that they send me the order without those products giving me vouchers for the value of those products thus forcing me to repeat the bad experience of buying them again to redeem those vouchers.in my second experience after waiting more than a month again they do the same thing again there is a product that they do not have and they want to give me another voucher.a shame.

I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro

I will certainly order some of your products again.

Good evening First of all, thank you for the quality of the service and the follow-up. Two small points in particular. The first concerns the models and associated paintings. I placed my order in two parts: one for the models and one for the paints. But nothing serious. As for the second, the site carries around a slew of cookies (eight of them) and it's unpleasant. Thanks again""little hands"" who prepared my orders. Sincerely B. Giudicel

It has been my first order and everything has been perfect and I am very satisfied.

JD0000851005951150 The order has taken 18 days and without any information about it lousy package protection has arrived with broken essential parts. ANSWER: I have checked as you ask me to do on your website and on it you specify "" the package will be delivered 7 to 9 days after receipt of the "". Now what you could do is verify that my payment was made on the 5th ( invoice #072471 201645) and not the 15th and I received it on the 22nd that is 14 business days and 18 calendar days NOT 7 and NOT 9 something that also has nothing to do with receiving it with broken parts because of the lousy packaging and which you have not mentioned anything about. What is unfair is to give bad service and not admit it to improve it. Gr

Inform customers when there is a delay beyond what is indicated on the page.

Fast Shipping for overseas Processing time is long but shipping was fast. Made up the time.

I speak to them and they do not answer me I do not understand why they do not clarify me where my order is and give me some solution I have been two weeks and I know nothing is incredible .... I hope you give me an answer as soon as possible and solve my problem.

Fast Shipping for overseas Processing time is long but shipping was fast. Made up the time.

Some very good ones and a wide variety of models to choose from.

Billing error cleared up in jig-time, first class! My order was shipped 3/29, so has not yet arrived in Canada (which doesn't surprise me) - hence the ""4"" rating. I discovered a price discrepancy between 3/29 and 4/10 and 1001 staff fixed it pronto. Overall impression - very good.

Billing error cleared up in jig-time, first class! My order was shipped 3/29, so has not yet arrived in Canada (which doesn't surprise me) - hence the ""4"" rating. I discovered a price discrepancy between 3/29 and 4/10 and 1001 staff fixed it pronto. Overall impression - very good.

I received a very good product but the package was not strong enough. Mine had received a shock that affected my model inside. Otherwise s

All good but could be a little faster in ordinary shipments.

4.4.16 Payment received 5.4.16 Processing of the order Then ?????????????????????????????????? 13.4.16 still nothing with delivery DHL usually takes 2-3 days Wanted to build the model this year !!!!!!

I placed my order in early January (over 100.- Euros) and never received it! I contacted the after-sales service in March by e-mail, as telephone assistance was nowhere to be found. They replied within the hour, telling me to come back to me with more information... I'm still waiting for their explanations. Although I've written to them 2 or 3 times, they haven't replied! It's now April and I'm no longer waiting for a delivery that will never arrive, but I'd like to have my money.