Customer reviews of 1001hobbies

Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak French. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

I find the price a bit expensive for the same price I have 2 or 3 elsewhere, but there's a wide choice of models.

Very good products with many choices of little known brands.except that sometimes deliveries are a little long.otherwise satisfactory.Sindialement

Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Delivery in accordance with the planned parcel point. One week's delay due to school vacations

NOT VERY SATISFIED FOR THE MOMENT BECAUSE CONTRARY TO THE 48 HOURS OF WAITING OF THE POST OFFICE I STILL DO NOT HAVE MY PARCEL! I PLACED MY ORDER TEN DAYS AGO AND PAID IMMEDIATELY. I'm beginning to think that I'd have been better off moving around Paris myself, as my orders would already have been honoured.

they should activate a certain number of points after each purchase. They offered me 2% after the second order, 3% after the 3rd.

Very pleasant and well-documented site. Easy to find an item and a serious order with no surprises even if the price is not the lowest you can find. I'm a very satisfied and repeat customer.

already 10 days that the product is ordered and still no receipt ordered on 01072015 the merchant certifies receipt between 03 and 07072015 while I still have received nothing on 11072015. I find the cost of shipping a little high for a sending p

Regular consumer always very satisfied but a small remark on a last order Product displayed in stock but not delivered. No further information

Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

On the last order, a 10500 euro metal model plane, there were two miniature dents. You say they're insignificant because they're miniature, but on a silver 172 scale plane they're obvious. I refused your offer of a 5-euro reduction because that's not the problem, and I think you've understood that. When the metal is pressed, the mold must be perfectly clean of all impurities. Thanks po

Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

Correct packaging but shipping a little slow. A mail departure on Wednesday for an order placed on Saturday morning is a bit long. Especially when you make the effort to pay for a ground parcel.

delivery too long despite colissimo article ordered on june 11 and delivered to home on june 25

not all products are available. For the same product, the price is often 2 times more expensive than on other sites. For the same delivery quality, e.g. silo parcel, the price is 25% more expensive. In short, too expensive. For an unavailable product, there is no refund but a credit note. On another site, the product was at the same price but without the credit note.

Horrible I have not received the order even in other stores in the network as hobbymdelismo are more professional because I put the same address and in this case if I arrived.

Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

For the fact that the items were delivered from Paris to Saarbrücken, they arrived surprisingly quickly. The many emails documenting every little step of the processing were sometimes annoying. The packaging for the color tins consisted only of a large bubble envelope in which the tins had a lot of space. Fortunately, only one tin opened and the good quality of the envelope prevented a bigger mess. So there is still room for improvement.

Everything is ok just one remark, the preparation time may be a bit long. The preparation and shipping should be immedia so faster. Having said that, the important thing is to have the right product at the right port, which is always very well done at 1001 Maquet.

In the size guidelines, it says that the 32nd and 35th are equivalent. This has never been the case, as the 35th is one head shorter for the figures. Some manufacturers, seeing a resurgence of enthusiasm for the 32nd size, have simply changed the label on their figurines to 35th, selling them as 32nd rather than creating new molds. This is obviously profitable for them, but certainly a disappointment for the buyer. One less head is one less head, and that can be disappointing. I can't see any way of finding out without being able to open the box. Unless you can specify the size of a standing figure from head to toe.

False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

sorry but still nothing received to date. ????? what's going on? Cdl

no worries practical site and deadlines respected

Order not yet received

Order placed on 280515 with confirmation of delivery between 0106 and 0306. As of date 1006 still nothing. Invoiced for Colissimo but sent by Colieco, which in terms of price and delivery time is not quite the same thing. As an indication, an order placed in the middle of the afternoon with an English site is dispatched the same day and received 3 days later at the most, with shipping costs that are hardly more expensive. Without

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.

Share my opinion honestly? I very often receive emails from your p""gain 10% this 10% that""...I'm not in the habit of systematically buying as soon as there's this kind of promotion. Compulsive buying... But the day I need equipment, there's no more promotion, just the basic price. What's worse? The very next day I receive a no""10% on your next order"" ! It's also fair to say that your prices are well above average. Well, as I never have any special offers, I compare.... Why not if you can get people to buy. And it works because I'm a customer. But it takes a long time to receive orders. Fifteen days to receive four pots of paint and a sheet of decals that you had in stock ... For the total price is far too long! If you ask me, I don't think I'll be a customer any more. Now I finally know that this review won't last long: I've hardly read it yet!

I bought three weeks ago. When the ten days were up (I have assumed they are business days) I sent them an email asking about my order. They replied with an email telling me to wait another week. I still don't have my order and they have asked me to rate my experience and no way.

Perfect for ordering and tracking. The only downside is the 6-7 day delay between order and delivery (including weekends). Not good

Site to be recommended. Buy with confidence. Product received promptly.