English 
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Rating: 1 out of 5
delivery much too long
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 3 and 4 stars
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Rating: 2 out of 5
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
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A
Rating: 3 out of 5
Order dispatch takes far too long
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V
Rating: 2 out of 5
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
A
Rating: 2 out of 5
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
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Rating: 1 out of 5
Order placed on 809 Nothing in my mailbox on 1809 So for the rating we'll pass..... not. I'll go to a supply store and save myself the trouble. Sincerely
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Rating: 2 out of 5
very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
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V
Rating: 2 out of 5
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
V
Rating: 1 out of 5
Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.
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V
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
A
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
V
Rating: 3 out of 5
I found wagons for the model railroad here that are no longer available anywhere else. However, it is not true that the goods are dispatched within two days. It was more like two weeks. So if you are looking for a rare model, this is the right place. However, you have to be patient.
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C
Rating: 3 out of 5
Good overall experience, could improve the shipping time.
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V
Rating: 4 out of 5
Delivery was good. Assembly is already underway.
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Rating: 3 out of 5
Large, well-stocked boxdoubts about the state of the stock when an order is placedno verbal communication possible to obtain information about an order that is not delivered within a reasonable time (more than 15 days).As it stands I would not recommend 1001 and a model as a preferred supplier.I may change my mind if I receive news of my order 64512 which was settled on 26.08.1
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Rating: 3 out of 5
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
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V
Rating: 3 out of 5
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
A
Rating: 3 out of 5
When you take four days, in fact, you wait for payment and then you complete the order. What's more, the letter carrier never comes up to deliver the parcel. You have to go to the post office. On the other hand, if we take the parcel to Auchan St Priest for my example, we are well received and well served. Everything is easy and clear. But you have to be valid etc. Yet I take the colissimo rate. I had asked for gift wrap. The only thing that's long is the delivery time. I picked up the package more than 1
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Rating: 4 out of 5
Very well packed and complete. The delivery time is a little lo
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Rating: 1 out of 5
No customer service, no response by e-mail or telephone, no parcel tracking, not to mention the unacceptably slow delivery times.
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Rating: 4 out of 5
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
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Rating: 4 out of 5
my order was what I had asked for and was in agreement with the delivery which was perfect.
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Rating: 1 out of 5
I placed an order on 2082015 we are September 3 and still nothing received. Of course the bank account has been debited !!!! I've left 2 voicemails and 2 emails and no response from them. I'm thinking of sending a letter as I should. Customer service is not reactive at all.
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Rating: 4 out of 5
Very good product complete arrive on time small defect lack of paint in the kit too bad especially for a product worth 40
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Rating: 1 out of 5
INSUFFICIENT !!! I placed my order on August 8 but I still haven't received anything.After 2 emails they replied that they were interested in my package but I still haven't received any reply.
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Rating: 3 out of 5
Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.
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V
Rating: 3 out of 5
Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.
A
Rating: 1 out of 5
Ordered decal and paid by credit card July 23, 2015 August 25 still nothing received. Since August 1 impossible to contact them on the phone and moreover do not respond to emails. Tr
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Rating: 3 out of 5
disappointed because I was hoping for a large-format model and I received a miniaturenevertheless of high quality.
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C
Rating: 3 out of 5
Delivery delayed more than fifteen days
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Rating: 1 out of 5
I ordered 180815 and we are 240815 still not received although I paid 6 € postage to be delivered in 48H and of course they do not want to refund me knowing that I paid by paypal it's been almost 1 week that there is m""order being processed""still not sent for two small rear cardans it does not even take 5min to send!je suis déçuuc c'est la premiére et derniere fois que je commande sur se site d'arna
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Rating: 3 out of 5
I ordered from 1001Modellbau because I really liked their website. The goods I ordered were also immediately available and should have arrived within 2 days. In the end it took over 1 -2 weeks. Value for money is okay. But it is much cheaper if you do without an internet presence. I don't know whether I would buy here again as the waiting time was very long.
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A
Rating: 3 out of 5
Delivery times are far too long. To be reviewed
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A
Rating: 1 out of 5
Unseemly delivery time with few notification emails. Non-functioning tracking that made me doubt that the package had actually been shipped. I will never buy from 1001modelloni.co.uk again. Not recommended
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C
Rating: 1 out of 5
I have never had worse results in online shopping. They did not send the order by the chosen system nor did I receive it by the one they chose. I have proceeded to cancel it and I am waiting for a refund.
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V
Rating: 1 out of 5
Wrong and inferior locomotive delivered neither digital nor with sound. Seller does not respond Paypal buyer protection activated. I will never order anything from here again!
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C
Rating: 1 out of 5
I placed an order 20 days ago the item was available on the website but not in stock. I cancelled the order and asked for a refund. Given the impossibility of contacting or receiving a response from them I opened a dispute with PayPal after several days to do so which I had to elevate to a claim since even so they did not refund me the money. As of today PayPal is processing the claim and they still have my money. I do not recommend anyone to buy in this store is a headache time and what is worse .... money. I have never had such an experience with professionals
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V
Rating: 1 out of 5
Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall
Response from 1001hobbies
Dear sir, It seems that you are happy with our service ! Could you update your comment to a 4/5 star evaluation? Sincerely, The 1001modelkits team
A
Rating: 1 out of 5
Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall
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Response from 1001hobbies
Dear sir, It seems that you are happy with our service! Could you update your comment to a 4/5 star evaluation? Sincerely, The 1001modelkits team
A
Rating: 4 out of 5
Fast and well-stocked in terms of choice.
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