Customer reviews of 1001hobbies

Company that does not send the order and whose customer service does not exist, they do not answer the messages and the order has not arrived. You would have to be very stupid to buy from this store.

I placed an order that more than a month ago appears as ""shipped"" and that has cost me a good sum of money. To date I have not received the money or the order. They do not answer to the mails and when they answer they are evasive. The last one was to tell me that there was a problem and that they will get back to me when they know something. The order was for a gift and of course it never arrived. Now according to their legal bases I have the right to ask for a refund, which I let them know by email and they don't answer either. They don't even bother to keep the customer informed if they make a new shipment as it also says in their terms and conditions...little more explanation is needed to know what we are talking about when they keep your money but you don't receive anything except silence. I recommend that no one buys here and of course they will be denu

Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.

Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.

Delay much too long...more than a week having paid a colissimo whereas elsewhere for an order placed the same day the parcel arrived within 48 hours.

the lead time is a bit longand the prices higher than the competition

Good reactivity for the shipment a little short for the packaging the paint pots were free in the bus

Well packed and on time. Thank you 1001 maquett

A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model

A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model

the products and assortment are great cm the customer service only problem a long waiting time .... I will definitely buy from the site again with that in mind

The delivery conditions are totally unsatisfactory: 1) The invoice advertises Collisimo and the charges correspond to this service, but in reality the service used is Colieco, which takes much longer, so this is a misleading statement 2) The choice of bubble envelope is not the most appropriate for sending glass jars I am not satisfied with 1001 Maquettes, which seems to cut corners to the detriment of quality of service and respect for the environment.

Hello I am not happy and more there is no phone number to contact the following.you sent naked E-mail and you wait. it's been two weeks there is no soution. Please buy a product from you or the product is not in shape something was missing mirror I paid a lot for the product now we must find a solution or I return your your product I wanted to make a gift to my son is his birthday. I want my money back. It's been a long time and it doesn't suit me. Please find a solution as soon as possible.

Disgraceful: no commitments kept, no deadlines met and, above all, no excu

Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak French. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

I find the price a bit expensive for the same price I have 2 or 3 elsewhere, but there's a wide choice of models.

I buy 3 products and request with a cost of 14€ delivery in 3 days instead of delivery in 5_7 days. Result more than two weeks of delay in delivery and to the request for information and refund of the cost of urgent transport no response. The said first and last experi

As far as the products are concerned, nothing to complain about. However, I had chosen express shipping (which cost me 15€ excessive more than the order itself) to have in any case a delivery after more than a week. I believe that 1001 models should better evaluate the relationship with logistics discriminating element for Customer satisfaction. Cordial greetings. Alessio Santoni

Very good products with many choices of little known brands.except that sometimes deliveries are a little long.otherwise satisfactory.Sindialement

Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Delivery in accordance with the planned parcel point. One week's delay due to school vacations

NOT VERY SATISFIED FOR THE MOMENT BECAUSE CONTRARY TO THE 48 HOURS OF WAITING OF THE POST OFFICE I STILL DO NOT HAVE MY PARCEL! I PLACED MY ORDER TEN DAYS AGO AND PAID IMMEDIATELY. I'm beginning to think that I'd have been better off moving around Paris myself, as my orders would already have been honoured.

they should activate a certain number of points after each purchase. They offered me 2% after the second order, 3% after the 3rd.

Very pleasant and well-documented site. Easy to find an item and a serious order with no surprises even if the price is not the lowest you can find. I'm a very satisfied and repeat customer.

already 10 days that the product is ordered and still no receipt ordered on 01072015 the merchant certifies receipt between 03 and 07072015 while I still have received nothing on 11072015. I find the cost of shipping a little high for a sending p

Regular consumer always very satisfied but a small remark on a last order Product displayed in stock but not delivered. No further information

Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

On the last order, a 10500 euro metal model plane, there were two miniature dents. You say they're insignificant because they're miniature, but on a silver 172 scale plane they're obvious. I refused your offer of a 5-euro reduction because that's not the problem, and I think you've understood that. When the metal is pressed, the mold must be perfectly clean of all impurities. Thanks po

Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

Correct packaging but shipping a little slow. A mail departure on Wednesday for an order placed on Saturday morning is a bit long. Especially when you make the effort to pay for a ground parcel.

delivery too long despite colissimo article ordered on june 11 and delivered to home on june 25

not all products are available. For the same product, the price is often 2 times more expensive than on other sites. For the same delivery quality, e.g. silo parcel, the price is 25% more expensive. In short, too expensive. For an unavailable product, there is no refund but a credit note. On another site, the product was at the same price but without the credit note.

Horrible I have not received the order even in other stores in the network as hobbymdelismo are more professional because I put the same address and in this case if I arrived.

Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

For the fact that the items were delivered from Paris to Saarbrücken, they arrived surprisingly quickly. The many emails documenting every little step of the processing were sometimes annoying. The packaging for the color tins consisted only of a large bubble envelope in which the tins had a lot of space. Fortunately, only one tin opened and the good quality of the envelope prevented a bigger mess. So there is still room for improvement.