Customer reviews of 1001hobbies

Reliable service Internet site with good search ergonomics Only regret sometimes 1 reference is missing but credit management is good (to be used on a future order) I have already placed several orders and remain sat

Hello 14 days after my order I still have not received my package! Luckily it's for my birthday and not yours.... See you soon

The site provides a wide choice, the best of all the sites I know. But what a hassle: 10 to 20 day delivery times No reply to emails No telephone number to contact them Refund by credit note which obliges you to buy something else Expensive prices compared to the competition What a pity with more application and rigor in their operation and reasonable delivery times I think this would be one of the best sites in the world.

incomparable price and selection but order preparation time a little long otherwise perfect

of course when you talk to them online they don't even answer you when they see that they're wrong no answer about my order because they're not able to answer you pay +€8 extra to have it in a simo parcel and in the end I have nothing in my purse.

so far so good hoping the material will arrive on time !

Delivery time too long Item description inadequate.

I didn't really know what to get but the filters and the indications on the items really helped me. I recommend this site, which has a good selection and attractive prices.

Products displayed as available, but less rapid delivery than a well-known Hong Kong supplier. So it's hard to understand the 30% difference in price (including delivery). Buying in France is all very well, but for what quality of service? Please note: the status of my order remained "validated" until I replied to my complaint e-mail, when it suddenly changed to "parcel in preparation". Too bad it was the theoretical day I should have received it.

I received my order in good condition but for the information it is to review or improve on the point relay it could warn when the package arrives on ci

Great assortment but for cost we are not there.... For example, Italeri colors (I speak of complete kits) are on average € 500 more expensive than the competition. The merit though is the assortment--at the competition you often have to wait!

I'm very disappointed and I'm still waiting for delivery of my order made on November 6. Today is November 22 and there's still no delivery. I find this deplorable! I've been waiting 15 days. What's more, my card was debited immediately! They could do a deferred debit when the parcel only leaves their premises. We're in the run-up to Christmas, so it's a good thing they don't sell anything.

I really appreciate this site for the many varieties of models it has to offer. I recommend it to all fans of miniature models or other !!!. This site is really very interesting

Yes, everything was almost perfect, the parcel was nice and efficient, the box arrived in good condition and everything was as ordered inside, but it took 8 days for the parcel to be posted. This is a point for improvement. Otherwise everything was fine.

The impropriety is due to the fact that if they cannot honor an order they do not return the money but create a ""voucher"" of equal value. My opinion is that this is unacceptable. The unreliability is due to 1) an item that appeared to be on hand but was not (see above) and 2) a series of emails stating an order was ready when it was not. Unavailable because they do not respond to messages on their own site and if they do they respond generically without having read the content. Conversely they also arrive 4 consecutive emails to all say that a product has been shipped. As an aggravation after the first order I had warned that they would be ""under observation"" at the next one (which I MUST have placed because they would not return my money) and they behaved exactly the same way. The two stars because in the end MUCH AFTER THE EXPECTED DATES but the items actually available arrived to me.

Hello I don't mind if you don't have all the references, but in this case your supplier is not performing well. The least you can do is let the customer know. This purchase was planned for a birthday on the 21st. I don't count on it anymore. I thought 9 days was enough (36 hours for English sites!). I was wrong. I wanted to be civic-minded and use a French company. Wrong again. Yours faithfully A.

Order delivered late for an unavailable model, even though it is shown as available on the quotation, due to a stock management problem?

It's a shame that the choice of products is sometimes limited. Personally, I'd like to see more choices for the dragon brand.

Very well stocked and constantly updated web store. You pay for quality but you can save a few euros with their promos on historical events or free shipping.

Hello, I have been waiting over 4 months for my money from a plane that was delivered to me damaged. Of course I sent it back within 2 days. At first I was told that the parcel was missing, but after two months they said yes, we will refund the money. I had to call in a lawyer because I was always put off. Please remember that French law is not the same as German law. MfG Please keep your hands off this store

No problems with the quality of the product, the care of the packaging or the delivery. On the other hand, I found the order preparation time (it took exactly 6 calendar days from the time I placed my order to the time it was dispatched) a little long. In comparison, delivery by Colissimo (only 15 calendar days!) is extremely fast! 1001 Maquettes could do with a little improvement.

[UPDATE]: Order paid but not taken into account: I had to send an email for my order to be taken into account even though my account had been debited. Then, although the order was sent, I never received it. Despite numerous emails, no solution was found. The company offered me a 20€ gift voucher to compensate me for a 65€ order that I will never see (is this a joke?).

1001 maquettes lives up to its name by offering a very wide choice of products in all fields, and it's rare not to find what you're looking for. however, prices are higher and processing times a little longer.

You have peace of mind knowing that someone is there to take care of you. The service works

An online store with a great selection of items regarding modeling items that are sometimes hard to find on the market! Quick in delivery!

The website is impeccable and with a large stock but the prices are somewhat high. I placed a small test order for two pots of paint and as the shipping was expensive I included a small and cheap model. The shipment cost 850€ for a weight of 350 grams and it took 13 days to arrive. Although they should have given me a tracking code for the shipment I never received it nor did it appear in my account on their website. Expensive and slow I order things in China with cheaper shipping and it takes less time. Overall rating acceptable but the issue of shipping should be more

Don't hesitate

1001Maquettes is an ideal company for all model makers. Its services are seriousbut I find it a shame to receive free shipping offers and not be able to use them because I have no windows on the 1001 maquettes page so they don't serve me.

wide choice with relative ease of navigation on the site. Postage may be a little expensive

all well and good but when you finish an article delete it

The site inspires confidence for its presentation and for the choice of items, which is important, but the delivery time is quite long.

I ordered a book on 6.12. 2013!!!! that was available according to the online store by prepayment. After receiving payment on 12.12.2013, I was promised delivery within 6 to 9 days! The fact is that to this day (28.10.2014!!!! after more than 10 months) I have neither received my order nor my money has been transferred back (despite assurances of a return transfer and repeated sending of all data!!!!). Today I sent a final email with all the details to customer service. If I do not get my money back within the specified time, I will do the same as other ""reviewers"" and file a complaint and, if necessary, take further steps. If it had been possible I would not have given a star at all!!!! Hands off!!!!

Order placed on 2809. The 2910 3 mail announcing that I will receive the order under 6 to 12 days. On 0110 I receive an email indicating that 3 products are on order (so far so good). On 0310 I receive an e-mail indicating""We are waiting for a product which is currently being shipped by one of our suppliers"" with all the items ordered listed under""PRODUCTS IN STOCK"" and nothing under""PRODUCTS COMING SOON"". I hastily concluded that they had received everything. In the absence of an order, I call 0810 again. On 01010 I receive an answer indicating that the items that make up your order have been received at our warehouse. Your order will therefore be dispatched as soon as possible... Seeing nothing coming, I call 1410 again. Shortly afterwards I receive an email indicating that a product is missing... Knowing that on the 10th they said they had everything. Consequently I open a Paypal dispute. As if by a miracle, I received the following email on the following day Dear customer It appears that one of the products you ordered is unfortunately unavailable and we don't know when it will be available again: GUNZSB223 bottle 40 ml I'll have you prepare your order with the available products. As soon as the product is back in stock we will notify you by email. A coupon (V45127C13692P129186) has been generated for the amount of the unavailable product (3.99). You can use it to buy this product or for any new order. To use the coupon: - enter the customer area with your email and password on the customer area - prepare your order - enter the discount code (copy and paste to avoid typos) and validate Thank you for your understanding Service cl"" I'm sure I'll continue to be pigeonholed and I'll recommend them! Why not have a coffee at the local bar. Failing shipment on 1810 I escalate the dispute into a claim and then the order preparation process starts. After 1 month I finally have an almost complete delivery... In conclusion, thank you Paypal, but avoid 1001 maquettes because they have no respect for your privacy.

I placed an order on october 9th, normally delivered in 5 days.parcels received on october 25th.I sent an email to know what was happening with my order and never got a reply from the site.1er et derniere commandz sur se site.

After ordering products advertised as available, I received an e-mail informing me that out of 5 products, only one was in stock and that I had to wait for a supplier to deliver the others! No information at the outset on the failure to meet the deadlines announced on the site. Announcing that a product is available when it isn't is bordering on misleading advertising... My credit card was debited immediately! If I'd known, I'd have ordered from another site... which I'd probably do now. BIG DISAPPOINTMENT.

Indeed I ordered a box of RUSSIAN UHLANS riders from MARS the finish is below everything this observation gives me to think about my next orders if they are there.

Fast order. No worries.

all well respected time excellent catalog. to try again

i recall the problem of the MBB-105 rated at 172nd that i received and which is at 132nd! This is mistakenly listed in your catalog. i've reported it but there's been no response. in fact, i don't want a 132nd, so what should i do with this model??? thank you for answering at

This time I'm a little less satisfiedbecause of the delivery time.