Customer reviews of 1001hobbies

This is the first time I ordered a model from 1001 maquettes. The parcel arrived for Christmas, a Tiger 1 as a 16th Christmas present for our son. But when the boxes were opened, a package of wheels was open and half a wheel was missing. We then sent an email to customer service, which remains unanswered to this day. I was hoping to find a mail-order site I could trust. Unfortunately, I don't think I'll be buying again under these conditions, at the risk of throwing our money away and disappointing others. I would have preferred to give a positive review, but unfortunately I was unable to do so.

The products and their description are correct. Correct packaging. Very satisfied with the purchase although they take too long to ship (5 days). Then MRW transports it fast but the time has already passed. Not suitable for gifts urgently

Glass bottles thrown loose into an empty cardboard box without cushioning. It's a miracle there was no breakage. A major training effort for your shipping staff.

Lots of choice and very good selection, but big problem with shipping. The advertised delivery time is 5 to 7 days, but the parcel only left 8 days after the order was placed.

Very disappointed in not receiving the item prior to Christmas Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.

Very disappointed in not receiving the item prior to Christmas Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.

fast and competent

1 month to get 10 colors they gave available in 2 days

I'm still waiting for my order. My first impression was rather negative, so the delivery time was too long - a child didn't get his present in time yesterday for Christmas. I can't say for sure about the quality.

I ordered a product that corresponds to my expectations, but I phoned less than 2 hours after ordering to change the delivery address .... I was assured that my request had been taken into account! I asked for a confirmation email and was told it wasn't necessary But the order arrived at the mauva

Good store with lots of choice. Disappointed with the delivery time announced on the item pages, which was not respected at the end.

Overall I'm happy with the service. A mistake was made on my order and correct promptly. Overall I'm happy how the situation was handled.

Better competitor site

Overall I'm happy with the service. A mistake was made on my order and correct promptly. Overall I'm happy how the situation was handled.

delivery on time and perfect product

I have ordered the staff of Napoleon 1st as soon as I have painted it then I will continue to make my diorama on the battle of Austerlitz on infantry.

At the point of departure of the order (Le Havre) they did not write the street correctly (even though it was only one word) and my telephone number was written with one less number. The qualification of the order reception staff there is poor. Delivery was delayed by 3 days.

Hello! I placed an order 10 days ago and still my package has not arrived and I have not been notified when I was going to receive it and I had to be the one who has had to get in touch and I still do not have it at home. I think it was MRW's problem but I don't care I should be informed by the two companies.

I would say that the item arrived in very good condition and packed very well....

1st order on this site and most certainly the last! Minimalist communication, very long shipping time and lousy package! The miniature was in its box and in a rather large carton without any protection! unacceptable when you know how parcels are sent to the post office! Luckily there was no breakage, but it's the 1st time I've seen a professional seller do this!

Everything was satisfactory the goods were well packaged and as described!

Then next time you mail decals I suggest you put a reinforcing cardboard to prevent the envelope from being folded by the letter carriers thank you Everything else is okay.

SITE FULL OF NEWS AND GREAT PRODUCTS

It is true the supposed large stockage but it does not correspond then the delay in confirming the stock and then the long waiting period to receive the order. To date I have not received anything and no tracking number is provided for the package.

I purchased some toy soldiers that were unobtainable in Italy. Nice service on time delivery

ottimo servizio Consigliato a tutti gli utenti che ordinano online

I purchase and pay for an item on 24-11-2013 the shipment is made on 3-12-2013 because they tell me on 28-11-2013 that the material is not physically present in the warehouse in the same communication they say that I will receive the package within three days having chosen the option """parcel celere 3"" but on 7-12-2013 a new message arrives saying that the delivery days have magically increased to 57. I receive the item on 10-12-2013 (16 DAYS AFTER PAYMENT) In an envelope with bubble wrap the item is fragile and in fact opening the envelope it is slightly damaged ( in a recoverable way thankfully) I don't want to lengthen the time any longer and decide to keep the item as is. In summary it was my worst buying experience in over 10 years of online shopping around the world.

I live in New Caledonia and it's a bit difficult to find companies willing to send material here, so thanks to

ottimo servizio Consigliato a tutti gli utenti che ordinano online

Fast delivery but poor quality of the product. Although i have bought several times, this time, I am not happy with the product. I bought a decal sheet for an airplane model scale 1/24. The quality of this sheet was really poor and when I put it into water, the decals broke.

received on time and well packaged. too bad that for my product (380 mm barrels) there were no instructions, as the model didn't match I had a few problems with assembly. Apart from that, everything's perfect.

site a little expensive paint and glue not included when elsewhere it is included in the price for the identical brand in any case postage too expensive for a delivery a little long

Fast delivery but poor quality of the product. Although i have bought several times, this time, I am not happy with the product. I bought a decal sheet for an airplane model scale 1/24. The quality of this sheet was really poor and when I put it into water, the decals broke.

I found that the delivery time was a little long, although in line with what is announced on the s

The delivered article is of very good quality but the delivery time of one and a half weeks is much too long according to the text it should be 5-6 days. And 4 euros shipping costs for a letter is also too much.

The goods arrived undamaged and perfectly in accordance with the order. Only flaw was the failure to meet the guaranteed delivery time of two-three days and instead the order arrived after more than a week. Being a birthday gift we did not make it in time.

convenient ordering site fast order processing and delivery . perfect

everything went well . see you next time .

It's a mockery to ask customers for their opinion when the order hasn't been delivered.

good nice shop with lots great modelling kits,just sendingtime can improve.