English 
P
Rating: 3 out of 5
Unfortunately a very long delivery time this time
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersO
Rating: 4 out of 5
reliable delivery. Ergonomic site. But I had to go to the manufacturer's site to find some product info (difficulty level), hence the 5th star.
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R
Rating: 3 out of 5
It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.
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J
Rating: 4 out of 5
One thing, the packaging was crushed and the model box was damaged - not the first time this has happened to me.
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J
Rating: 4 out of 5
Had ordered and game, unfortunately I received it in French instead of the English version as described. Fortunately customer service helped me well and I got my money back in full after returning it free of charge.
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R
Rating: 4 out of 5
Had to wait a while, but delivered fine in the end!
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S
Rating: 2 out of 5
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
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Response from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
N
Rating: 1 out of 5
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
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A
Rating: 3 out of 5
Order placed in early December and received a month later...
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J
Rating: 4 out of 5
Order received well. Tracking good and clear. Delivery only took longer than expected, product said "in stock", but it was in stock at supplier, so it had to be ordered from supplier first.
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T
Rating: 4 out of 5
A good selection of kits but delivery took over a month.
It appears that they don't stock some items themselves but have to order them elsewhere.And that can take a very long time.Very annoying if you had thought you could start your kit soon.
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It appears that they don't stock some items themselves but have to order them elsewhere.And that can take a very long time.Very annoying if you had thought you could start your kit soon.
N
Rating: 1 out of 5
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
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B
Rating: 3 out of 5
Very late. But order arrived safely.
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E
Rating: 2 out of 5
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
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M
Rating: 1 out of 5
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
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Response from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
R
Rating: 4 out of 5
Clear in itself but it is a bit inconvenient that items that are no longer available are still on the site.
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J
Rating: 4 out of 5
Great selection
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
C
Rating: 4 out of 5
Excellent service but delivery times have become too long
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A
Rating: 2 out of 5
hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
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Response from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
J
Rating: 4 out of 5
Reliable site. Fast delivery. Good product reference delivered. Reasonable price.
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M
Rating: 4 out of 5
One of the two boxes has arrived flattened, but nothing missing at first glance, nothing broken.
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C
Rating: 4 out of 5
The items are well packaged for the first time that I order from you, I have nothing to say thank you and see you next time.
Best regards
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Best regards
P
Rating: 4 out of 5
An incredible choice..but delivery by post is catastrophic.
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F
Rating: 4 out of 5
Delivery a little long depending on the model
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F
Rating: 1 out of 5
Order arrived late and in two shipments. Order placed on the 2nd, first part of the order received on the 15th, second part of the order on the 17th, today I still have not received it.
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A
Rating: 4 out of 5
2nd order and very satisfied with the products
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G
Rating: 4 out of 5
One detail: I ordered model paints with brand and color references. I would have liked to have been informed that the brand requested was not available, and replaced by acrylic paints which apply less well.
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V
Rating: 4 out of 5
Very good and fast shipping.Good product, pity about the package ruined in one corner
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J
Rating: 1 out of 5
No possibility of communication at all. Calling, emailing, chatting all impossible. Will not order here again. Probably also this review will not be visible, and will be deleted by them.
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S
Rating: 1 out of 5
1 month to receive the shipment and then 1 of the products is not what you see on the website.
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F
Rating: 4 out of 5
The descriptions of the models would benefit from being fleshed out.for some the scale is not shown.
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E
Rating: 3 out of 5
Stock information must be kept up to date to avoid surprises for customers waiting for their order.
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H
Rating: 4 out of 5
Good site, received reasonably fast and well packaged.
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T
Rating: 1 out of 5
order received but not complete,emailed about this but still no response ????
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'
Rating: 1 out of 5
bonjour nous sommes le 16/01/2025 j'ai commandé plusieurs articles le 24/12/2024a ce jour toujours pas reçu de commande je pense que vous avez perdu un bon client (nouveau) c'est inadmissible cdt
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Response from 1001hobbies
Hello Sir, We regret your experience and apologize for the delay in processing this order. We confirm that the order will be shipped today. However, we would like to inform you that it will not include the Revell paint kit, which has delayed preparation until now. We have therefore issued a refund for this product. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
A
Rating: 3 out of 5
Too long shipping and delivery.
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R
Rating: 4 out of 5
Hello, I would have put 5 stars if the order, declared available, had not been delivered in 2 times, the second time being 15 days after Christmas... Too bad. Sincerely, R.C.
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E
Rating: 4 out of 5
Despite the very average packaging, I am satisfied with the products I received.
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M
Rating: 4 out of 5
PUT MORE BUBBLE WRAP IN THE BOX: APART FROM THAT, I'D RECOMMEND EVERYONE TO GO AND HAVE A LOOK AT THE SITE, WHERE THERE ARE LOTS OF PRODUCTS...
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R
Rating: 2 out of 5
website is comprehensive and clear
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