Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2012
8L83970718892
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2012
VERY good collection and very good choice. Selling price in line with French competitors, except for Hasegawa. Academy is very good quality. For me this first test remains convincing but I continue to consult other European site in spite of the shipping costs. To finish, a negative point in my opinion, with an order placed before the weekend, arriving the following Friday for 150€, I find it very light. Bonne Continuation Ac
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/08/2012
My order for decals A good place for some odd decals but their notification and keeping me informed of my order was no so good. I had to email them twice about my order and to get a shipping tracking number. A better response with the customer needs work on by customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2012
My order for decals A good place for some odd decals but their notification and keeping me informed of my order was no so good. I had to email them twice about my order and to get a shipping tracking number. A better response with the customer needs work on by customer service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/08/2012
A little low to ship, no contact with client, merchandise pristine Since my order was shipped almost 15 days after i order and in those days i receive no mail or status of my order, i was afraid i lost my money since info says they're in Arkansas. July 5, status says Order in progress (the items will in our facility in 5-6 days) I order July 3, order arrive July 27. But the order arrive pristine, good package. I was thinking rating 3 stars, for no keep client informed. I receive package first and mail status 1 day after. If merchandise not in stock at Arkansas, they must informed client about order in progress from 1001maquettes.fr Do i order again, yes i'll do, was new experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2012
Satisfied for my 1st order on this site that I discovered not long ago.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2012
A little low to ship, no contact with client, merchandise pristine Since my order was shipped almost 15 days after i order and in those days i receive no mail or status of my order, i was afraid i lost my money since info says they're in Arkansas. July 5, status says Order in progress (the items will in our facility in 5-6 days) I order July 3, order arrive July 27. But the order arrive pristine, good package. I was thinking rating 3 stars, for no keep client informed. I receive package first and mail status 1 day after. If merchandise not in stock at Arkansas, they must informed client about order in progress from 1001maquettes.fr Do i order again, yes i'll do, was new experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2012
The package is neat a little long to leave but clean and the products are quite well protected
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/07/2012
Nice selection weakness in follow-thru. I ordered six kits and got a confirmation of the order and notification that the order was filled. Then, two weeks passed with no comment whatsoever. I prodded with an email. They looked into it, then told me it was in transit. What I received was one kit short of the order and no explanation was provided.
Response from 1001hobbies
Dear Sir, We are sorry for this picking mistake we will send you the missing kit in a about 10 days. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2012
Nice selection weakness in follow-thru. I ordered six kits and got a confirmation of the order and notification that the order was filled. Then, two weeks passed with no comment whatsoever. I prodded with an email. They looked into it, then told me it was in transit. What I received was one kit short of the order and no explanation was provided.
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Response from 1001hobbies
Dear Sir, We are sorry for this picking mistake we will send you the missing kit in a about 10 days. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2012
very interesting choice in model aircraft small problem with my first order a fiat CR 42 SMER at 140 (ex Heller of the 60s ...) the box was incomplete no engine! I asked in vain but I had not read in detail your conditions of sale ... I made an engine scratch and the model is quite successful. For the next order R.A.S. A b
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2012
very well packaged no breakage correctly delivered
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/07/2012
I bought the model of the dodge charger RT 1969 replica GENERAL LEE which is in fact a drag version of the charger wheels a little big and the front fenders cut... but the car looks great if you add a few things that aren't in the rear seat/center console kit, remember to get the brown color for the interior and dashboard that isn't shown on the photo.... (it's black on the blister). I'm saying this because no one at customer service could tell me what the original model was worth in terms of identification... Only the decalcos are official... The customer service I called 2 times to be sure that the ORANGE s""translucent" paint was indeed a body paint but unfortunately the people I spoke to on the phone didn't know what they were talking about... So I bought a headlight paint and not a body paint. That's 2 pieces of information that didn't allow me to be sure of my purchase and what's more with the wrong paint because the site lacks a link to brush and glue paints for the model in question.... really too bad. I went to a model store to buy body and interior paint. Unfortunately, I ended up with a 5-euro can of paint that's useless to me and that I can't return because the return is more expensive than the can. So I won't be buying from 1001maquette again. But for a model-building pro who knows what to buy, it's an excellent site, but for a rusty guy like me, I'd have liked the support I've been getting.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2012
Items agreed in good condition but delivery time a little long but no more. Result bi
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2012
The site is pleasant to visit, the product range is abundant and very often the prices are among the lowest on the market. Communication with sales staff is good. A small error concerning delivery times: items shown as being in stock on the site require a few days before dispatch (order relayed to the supplier). Shipping is therefore not immediate, even though the order appears to be processed. That said, a very conclusive first experience
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2012
In terms of communication and speed of delivery, nothing to complain about. The only drawback is that, despite the rigid cardboard packaging, the box containing my model arrived dented and therefore damaged at two corners, which is a bit messy for a gift. The fault lies more with the carrier than with the merchant site, but it would be a good idea to think about stronger packaging.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2012
Long delivery times even though I had asked for fast delivery (to be confirmed).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/07/2012
Handling takes ffffoooorrreeevvveeerrrr I live close to wherever 1001modelkits ships from in Detroit, and because of the short, one-day mail turn-around I can tell how long they take to prep and ship a tiny (three glass bottles) order. Roughly a week, if not a tad more. Way too long to prep an order, unless you're offsetting that with free shipping.
Response from 1001hobbies
Dear sir, THe items are pre-shipped from Europe, which explains the longer shipping times. We usually ship in 10-12 days wherever in the US. Best regards, 1001 Modelkits
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2012
Handling takes ffffoooorrreeevvveeerrrr I live close to wherever 1001modelkits ships from in Detroit, and because of the short, one-day mail turn-around I can tell how long they take to prep and ship a tiny (three glass bottles) order. Roughly a week, if not a tad more. Way too long to prep an order, unless you're offsetting that with free shipping.
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Response from 1001hobbies
Dear sir, THe items are pre-shipped from Europe, which explains the longer shipping times. We usually ship in 10-12 days wherever in the US. Best regards, 1001 Modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2012
I am surprised to see that my order took several days to leave although the item ordered was mentioned in sto
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2012
After a lot of searching for a certain type of decals for British Shermans, I found what I wanted on 1001 maquettes. From order to delivery, no waiting. Fast on apprehc
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2012
To order I find that it goes fast but I still have not received my order at home.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/07/2012
Easy to use, good overview and quick processing. The prices are a bit too high so no 5 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2012
Very satisfied with the way the order was handled
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2012
very good and relatively fast
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/07/2012
Perfect processing and great service. Responds very quickly to e-mails. The only small minus point is the long delivery time!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2012
Very good impression
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2012
not bad but lacks decalcomanie on the africa corp of the army of Marshal ROMEL needs information have you the possiblilité to be able to communicate us a number for qq renseignem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2012
Dear Madam Dear Sir A few weeks ago I made a huge purchase from you: more than 2025 items for more than 570€ None of the items were delivered within the time limits presented. Furthermore, although an item was available on your site but not really, I was issued a credit note without ever being offered a refund.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2012
I put 3 stars good seller but the delivery time is absolutely not respected. I paid 8€90 for a delivery sent in 48h delivered in 5 days max (6€90 in eco 10 to 15 days). My parcel was dispatched after 5 days instead of 48h (request to the platform). Apart from this inconvenience, especially for having paid the full price for postage, the order was honored. The packaging remains basic, my model was only secured with a piece of craft paper, not chips or bubble wrap. For a lower price, some retailers make
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 04/07/2012
Announced were 6-8 days in the end it was almost fourteen! that can be done better or announced differently! greetings roman götten
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/07/2012
Slow mailing It took over 3 weeks to arrive. It was sent back for postage due.
Response from 1001hobbies
Dear sir, That is very strange : do you mean we did not put enough postage on the parcel ? We will investigate that, Best regards, Customer service 1001moldekits
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2012
Slow mailing It took over 3 weeks to arrive. It was sent back for postage due.
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Response from 1001hobbies
Dear sir, That is very strange: do you mean we did not put enough postage on the parcel? We will investigate that, Best regards, Customer service 1001moldekits
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2012
order placed on 1206 the products were marked in stock finally there is a product not in stock no info from the seller forced to call them to get info after they say that sends the package the next day when they send it 2 days later and 2 phone calls from me finally package left the 2206 and compensation offered postage on the next order (lol I think it's inut
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2012
I was very disappointed with my order for 3 model ships. In your description they were marked 77cm long, but when I received them they were only 50cm long. I asked why and was told that this was normal since they were World War 1 ships, but then you should mark the correct dimensions on your site. I made this order because I thought they were 77cm long models. Correct your descriptions, they don't correspond to the correct dimensions.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2012
Good product, well packaged, but the delivery time was much too long. It arrived more than 2 weeks after the expected delivery time, even though the product was supposed to be in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2012
Very good, but delivery time a bit long. And it was not specified if the figurines were to be painted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2012
Clear website, easy to order and quickly processed. Delivery time a little long, perhaps due to the type of model chosen.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 28/06/2012
Delivery took 3 weeks, far too long. A tracking number was not available or obtainable. The shipping costs are far too high. But the quality of the products is great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2012
I find the site well constructed, with facilities for searching for models according to a number of different criteria. Order processing is fairly quick and without any major problems. A very good site for all budding modelers as well as novices in the field.
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