Customer reviews of 1001hobbies

I find that a little over 10 days to receive a product in stock is a long time! especially since the order was processed a few days later ... too bad! As for the parcel, the packaging was more or less appropriate for the contents (decal sheet). All in all, I think order processing needs to be improved, otherwise the products on sale are very interesting.

My experience takes place in 2 acts. In December 2011, I ordered various items, all of which were available. On receipt of the parcel, a part is missing. I asked for a refund, but the store refused on the grounds that I was using a credit card. I was then given a credit note for the amount of the part (22 euros from which I would have to subtract the shipping costs, of course). The model was also available and I asked for it to be sent within 48 hours (this is obviously more expensive than normal shipping). It's nothing to write home about, but it's still a pain. There are a number of French and foreign sites that are much more reliable when it comes to ve

Well-packaged models, perfect performance, just a little high shipping costs. You should consider free shipping. Bravo for the speed of

Really very disappointed by this site I ordered the 0209 and paid extra to have it in 5 to 6 days (colissimo) but it's only the 1809 that I received the email informing me of the shipment. I find this unacceptable and will no longer order from your site as it was for my son's birthday. To be avoided! I can also go through the parent companies for

internet order correct delivery too long

over 15 days for a sheet of decals in an envelope

product availability (or not) would be a plus at the time of ordering. It's never pleasant to pay for a product and wait several weeks for it to arrive from the other side of the world.

fast always up to date neat packaging nicke

The site is pleasantly well referenced and it's easy to find what you're looking for. Too bad there aren't more references in 1

Good communication but item was sent with some delay and packaging was poor. (+) My questions were answered very quickly. (+) The item was as described. (-) The item was sent 9 days after I made the payment (-) Package was not protected well. Both of the diecast cars had their tyre off. Luckily it was not so bad and I could put them back.

The service was impeccable, and arrangements for a pending order were accepted without a hitch. An effort remains to be made on the description of the articles a comment""maison"" would be welcome and on certain illustrations not ""zoomable"".

Good communication but item was sent with some delay and packaging was poor. (+) My questions were answered very quickly. (+) The item was as described. (-) The item was sent 9 days after I made the payment (-) Package was not protected well. Both of the diecast cars had their tyre off. Luckily it was not so bad and I could put them back.

the treatment of the order is perfect but you made a mistake of address you send it to my residence in curvevoie and not to the address of my place of vacations. on the order I had mi the address of my place of vacations except in this moment I am on my place of vacations to the following address"" 19 street of the commander cousteau 33380 BIGANOS "" friendly

First order placed on the site and first delivery error. Received a package that did not correspond to my order. Waiting to hear back about the delivery of what was requested... Fast communication, however, both with regard to pre-order queries and disputes. Paieme""envoi"".

I didn't receive the right order and had to send the package at my expense to the other customer. He did the same. In return, the shipping costs will be offered on the next order. I am therefore obliged to order in order to be reimbursed.

8L83970718892

longer than expected

VERY good collection and very good choice. Selling price in line with French competitors, except for Hasegawa. Academy is very good quality. For me this first test remains convincing but I continue to consult other European site in spite of the shipping costs. To finish, a negative point in my opinion, with an order placed before the weekend, arriving the following Friday for 150€, I find it very light. Bonne Continuation Ac

My order for decals A good place for some odd decals but their notification and keeping me informed of my order was no so good. I had to email them twice about my order and to get a shipping tracking number. A better response with the customer needs work on by customer service.

My order for decals A good place for some odd decals but their notification and keeping me informed of my order was no so good. I had to email them twice about my order and to get a shipping tracking number. A better response with the customer needs work on by customer service.

A little low to ship, no contact with client, merchandise pristine Since my order was shipped almost 15 days after i order and in those days i receive no mail or status of my order, i was afraid i lost my money since info says they're in Arkansas. July 5, status says Order in progress (the items will in our facility in 5-6 days) I order July 3, order arrive July 27. But the order arrive pristine, good package. I was thinking rating 3 stars, for no keep client informed. I receive package first and mail status 1 day after. If merchandise not in stock at Arkansas, they must informed client about order in progress from 1001maquettes.fr Do i order again, yes i'll do, was new experience.

Satisfied for my 1st order on this site that I discovered not long ago.

A little low to ship, no contact with client, merchandise pristine Since my order was shipped almost 15 days after i order and in those days i receive no mail or status of my order, i was afraid i lost my money since info says they're in Arkansas. July 5, status says Order in progress (the items will in our facility in 5-6 days) I order July 3, order arrive July 27. But the order arrive pristine, good package. I was thinking rating 3 stars, for no keep client informed. I receive package first and mail status 1 day after. If merchandise not in stock at Arkansas, they must informed client about order in progress from 1001maquettes.fr Do i order again, yes i'll do, was new experience.

The package is neat a little long to leave but clean and the products are quite well protected

Nice selection weakness in follow-thru. I ordered six kits and got a confirmation of the order and notification that the order was filled. Then, two weeks passed with no comment whatsoever. I prodded with an email. They looked into it, then told me it was in transit. What I received was one kit short of the order and no explanation was provided.

Nice selection weakness in follow-thru. I ordered six kits and got a confirmation of the order and notification that the order was filled. Then, two weeks passed with no comment whatsoever. I prodded with an email. They looked into it, then told me it was in transit. What I received was one kit short of the order and no explanation was provided.

very interesting choice in model aircraft small problem with my first order a fiat CR 42 SMER at 140 (ex Heller of the 60s ...) the box was incomplete no engine! I asked in vain but I had not read in detail your conditions of sale ... I made an engine scratch and the model is quite successful. For the next order R.A.S. A b

very well packaged no breakage correctly delivered

I bought the model of the dodge charger RT 1969 replica GENERAL LEE which is in fact a drag version of the charger wheels a little big and the front fenders cut... but the car looks great if you add a few things that aren't in the rear seat/center console kit, remember to get the brown color for the interior and dashboard that isn't shown on the photo.... (it's black on the blister). I'm saying this because no one at customer service could tell me what the original model was worth in terms of identification... Only the decalcos are official... The customer service I called 2 times to be sure that the ORANGE s""translucent" paint was indeed a body paint but unfortunately the people I spoke to on the phone didn't know what they were talking about... So I bought a headlight paint and not a body paint. That's 2 pieces of information that didn't allow me to be sure of my purchase and what's more with the wrong paint because the site lacks a link to brush and glue paints for the model in question.... really too bad. I went to a model store to buy body and interior paint. Unfortunately, I ended up with a 5-euro can of paint that's useless to me and that I can't return because the return is more expensive than the can. So I won't be buying from 1001maquette again. But for a model-building pro who knows what to buy, it's an excellent site, but for a rusty guy like me, I'd have liked the support I've been getting.

Items agreed in good condition but delivery time a little long but no more. Result bi

The site is pleasant to visit, the product range is abundant and very often the prices are among the lowest on the market. Communication with sales staff is good. A small error concerning delivery times: items shown as being in stock on the site require a few days before dispatch (order relayed to the supplier). Shipping is therefore not immediate, even though the order appears to be processed. That said, a very conclusive first experience

In terms of communication and speed of delivery, nothing to complain about. The only drawback is that, despite the rigid cardboard packaging, the box containing my model arrived dented and therefore damaged at two corners, which is a bit messy for a gift. The fault lies more with the carrier than with the merchant site, but it would be a good idea to think about stronger packaging.

Long delivery times even though I had asked for fast delivery (to be confirmed).

Handling takes ffffoooorrreeevvveeerrrr I live close to wherever 1001modelkits ships from in Detroit, and because of the short, one-day mail turn-around I can tell how long they take to prep and ship a tiny (three glass bottles) order. Roughly a week, if not a tad more. Way too long to prep an order, unless you're offsetting that with free shipping.

Handling takes ffffoooorrreeevvveeerrrr I live close to wherever 1001modelkits ships from in Detroit, and because of the short, one-day mail turn-around I can tell how long they take to prep and ship a tiny (three glass bottles) order. Roughly a week, if not a tad more. Way too long to prep an order, unless you're offsetting that with free shipping.

I am surprised to see that my order took several days to leave although the item ordered was mentioned in sto

After a lot of searching for a certain type of decals for British Shermans, I found what I wanted on 1001 maquettes. From order to delivery, no waiting. Fast on apprehc

To order I find that it goes fast but I still have not received my order at home.

Easy to use, good overview and quick processing. The prices are a bit too high so no 5 stars.

Very satisfied with the way the order was handled