1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
The contents of the parcel were not sufficiently protected against shocks. I received a broken bottle, probably during transit by the delivery service.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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David L.
Rating: 2 out of 5
following a purchase from 22/01/2025
The marker I received is not the one I ordered
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Response from 1001hobbies
Hello, Thank you for taking the time to report this incident. We are sorry for the inconvenience and invite you to contact our customer service ([email protected]), who will be able to find the most appropriate solution to your problem. Sincerely, 1001hobbies
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Francesco A.
Rating: 3 out of 5
following a purchase from 31/12/2024
The basic problem is the delivery time compared to other suppliers. Otherwise, nothing to report
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Response from 1001hobbies
Hello, We are sorry for the incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a large enough warehouse to store the 200,000 product references on our site. It is also important to specify two essential notions to keep in mind on our site: Products available: these products are in stock at our supplier and require an order. Products available - shipped today: These products are in stock at our logistics warehouse and can be shipped immediately. We apologize again for this incident and regret that the nuance was not clearly understood. We wish you all a good day. Best wishes to all, 1001hobbies
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José Ramón Á.
Rating: 1 out of 5
following a purchase from 13/12/2024
Only half of my order has arrived
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Nacho D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Delivered well
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Thierry D.
Rating: 2 out of 5
following a purchase from 31/12/2024
I've had a few problems with this site recently. When I accidentally placed a duplicate order (keep an eye on the quantities in the basket), I immediately reacted by sending messages and e-mails. I did receive one copy, but I've been waiting for a refund on the other for almost a month. Another example of my perennial dissatisfaction: when I was unpacking a model, I realized that a decal sheet was missing: I sent them a message, they replied saying they'd take care of it... then nothing. Now I wait...
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize. The refund request was made on 16/01/2025. At the time of your request, we renewed this request. The accounting department told us that it was processed within the legal deadline, i.e. 14 working days. Is this the case for you? Sincerely, 1001hobbies
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Dirk V.
Rating: 1 out of 5
following a purchase from 25/12/2024
This is the worst service I have ever experienced ! Terrible and disrespectful, never again.
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Thomas B.
Rating: 3 out of 5
following a purchase from 08/01/2025
I waited 19 days for my order for items that were marked on the website as available in 1-2 days. That is not acceptable. A bad rating from me for that.
However, I've already had contact with customer service twice, so full marks for that. So my opinion: great troubleshooting and customer service, miserable delivery times
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Manfred M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Part of the order is missing.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Thomas Z.
Rating: 3 out of 5
following a purchase from 09/01/2025
Delivery took a very long time compared to Amazon or ebay. But was announced for this period. You are very expensive compared to others. But you have a large selection and many new products in your range.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Martial P.
Rating: 3 out of 5
following a purchase from 31/12/2024
Problem with product received. Not solved.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Ludo S.
Rating: 2 out of 5
following a purchase from 31/10/2024
stipulated delivery time 1 to 2 weeks, order received after 3 months!
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Douglas B.
Rating: 1 out of 5
following a purchase from 27/12/2024
I received the wrong items after delivery was already late. Instead of two bottles of Thinner, I received 2 small jars of paint. I contacted customer service & it took two weeks for a reply asking for pictures. Another 3 weeks has passed since I sent pictures. I've asked for an update but have not received an update or a reply. Customer service is poor AT BEST.
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Bernard T.
Rating: 4 out of 5
following a purchase from 14/12/2024
Deadlines too often postponed, but I'm retired so I'm not in too much of a hurry.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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François G.
Rating: 2 out of 5
following a purchase from 17/01/2025
when you get a call, all you get is an answering machine with: press 1 etc. It sucks !!!!!!!!!!!!!!!!!
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Response from 1001hobbies
Hello, Could you please provide us with a valid phone number so that our customer service can contact you? Best regards, 1001hobbies
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Philippe L.
Rating: 3 out of 5
following a purchase from 17/01/2025
The service is perfect, but the prices are considerably more expensive (approx. 20-30%) than at other European sites in countries bordering France (e.g. same product or part number, same scale and same manufacturer) Domage
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Jean-Luc E.
Rating: 4 out of 5
following a purchase from 12/01/2025
Well received. The picture of the german bikers box on the side car is misleading, I thought I had the bike with it. cordially
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Enzo P.
Rating: 4 out of 5
following a purchase from 16/01/2025
Positive experience, satisfied with the service
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Sebastien S.
Rating: 4 out of 5
following a purchase from 15/01/2025
Delay a little long due to product not being available, but very good customer service.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Patrick B.
Rating: 3 out of 5
following a purchase from 30/12/2024
I had to ask for the whole order to be cancelled before they decided to send me what was available.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Vicente C.
Rating: 3 out of 5
following a purchase from 15/01/2025
The order arrived correctly and on time. I give it three stars because all the jars had a sticker that prevented me from knowing what reference it was and removing it was not so easy, that's why the 3 stars.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Javier M.
Rating: 3 out of 5
following a purchase from 17/12/2024
In the last order there has been a long delay and little information about the reason for the delay.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Lawton G.
Rating: 4 out of 5
following a purchase from 30/12/2024
I was very happy to see my order arrive, and the package was intact and not destroyed by the postal service...
This is a good service...
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Marco S.
Rating: 4 out of 5
following a purchase from 21/11/2024
Excellent customer service support
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Jeremy H.
Rating: 3 out of 5
following a purchase from 31/12/2024
Don't be in a hurry.... Items marked available but not, 1 month wait.
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Benjamin B.
Rating: 1 out of 5
following a purchase from 18/12/2024
more than a month behind schedule
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Response from 1001hobbies
Hello, We sincerely regret your opinion and apologize for the delay in preparing your order. At the time of your purchase, the product was indicated as "available", which means that it had to be ordered from our supplier. Unfortunately, our supplier has longer delivery times, which has led to a delay in processing your order. We regret this situation and fully understand your disappointment. We are doing our utmost to improve our delivery times and better meet your expectations. Thank you for your understanding, Sincerely, 1001hobbies
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Giacomo C.
Rating: 2 out of 5
following a purchase from 05/01/2025
the webstor origins cartoon ver action figure appeared to be available, but it was actually to be ordered from the supplier. when it finally arrived, i got the surprise that the card back was bent 90 degrees at the blister level. if i wanted to resell it, i would have to do so as loose. fortunately, 1001 hobbies caters to collectors, who notoriously demand the perfect box...
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Grey F.
Rating: 4 out of 5
following a purchase from 28/12/2024
Very long delivery time (almost 4 weeks) but unbeatable price.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Leslie F.
Rating: 4 out of 5
following a purchase from 30/12/2024
We had to be patient but it was worth the weight!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Victor M L.
Rating: 4 out of 5
following a purchase from 17/12/2024
Good price and quality
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Cedric P.
Rating: 4 out of 5
following a purchase from 19/01/2025
Fast website . well packed parcel
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Bastiaan L.
Rating: 3 out of 5
following a purchase from 27/12/2024
One item turned out to be out of stock, but I was not informed about that. It was only when I inquired that the missing part of the order had just arrived. In the end, it took more than 3 weeks before I received my items.
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Daniel M.
Rating: 4 out of 5
following a purchase from 24/12/2024
Order delivered but had to wait a long time for delivery
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Eden E.
Rating: 4 out of 5
following a purchase from 19/12/2024
The figure took about 1 month to arrive, some people complain that it appears available on the web, but that does not mean it is in stock. Even so when I asked them a question by email they answered me the next day, so the communication was not bad either. The figure arrived perfect, although in the original box with bubble wrap, I do not remember that they warned me that they did not give me wrapping or cardboard box, and I would have preferred it but well. They gave me a welcome gift, which I thought was a nice touch. Overall happy with the purchase.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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David P.
Rating: 4 out of 5
following a purchase from 30/12/2024
They have a wide selection of useful kits and equipment, but some items take a long time to arrive.
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Bruno L.
Rating: 4 out of 5
following a purchase from 18/01/2025
Hello, The search on the site was quick and easy. I placed my order and received it on the date indicated.
Thank you
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Bienvenido P.
Rating: 1 out of 5
following a purchase from 26/12/2024
It seems to me extremely exaggerated the time from placing the order to receiving it, a month I doubt I will buy again in your store.
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Carlos M.
Rating: 4 out of 5
following a purchase from 16/01/2025
Everything was fine but I missed more information about the shipping process, payment by transfer, etc. I had to call several times to find out how it was going.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Sjon V.
Rating: 4 out of 5
following a purchase from 22/12/2024
Nice website though
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Roberto F.
Rating: 4 out of 5
following a purchase from 16/12/2024
Good product conforms to what was advertised. Delivery time longer than advertised. Site still serious and recommendable
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