English 
A
Rating: 1 out of 5
You should not sell VALOM Company models that are badly made and incomplete.
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 2 out of 5
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
Translated reviews
Response from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
B
Rating: 4 out of 5
So far all good. Fast delivery Product arrived safely
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
D
Rating: 3 out of 5
Long delivery time
Translated reviews
A
Rating: 1 out of 5
Sav catastrophic, one week that I try to have with them how to regulate a problem and answers with side or more answers... I do not advise it if you wish to have a service following your purchase.
Translated reviews
Response from 1001hobbies
Hello, We apologize for the inconvenience. You ordered the English version of AGE OF SIGMAR: SKAVENTIDE (ENGLISH) 80-03 and would like to exchange it for the French version. Unfortunately, the French version is no longer in stock. As an exception, we have sent you a return slip to collect the product. We are still awaiting its return before we can proceed with your refund. Please do not hesitate to contact us should you have any further questions. Sincerely, The 1001hobbies team
C
Rating: 4 out of 5
I don't understand why all these stores keep sighing for reviews. I think there is a wire loose. It drives you crazy, everywhere you go you are immediately just asked to review. I'm of an older generation and I don't get it all anymore, trust in a store I usually let follow more orders, it's that simple.
Translated reviews
P
Rating: 4 out of 5
Order 477617 dated 07/12/2024, delivered by hand on 04/01/2025 - What happened during order preparation? The material was announced available 6 The Chronopost parcel was at the Pickup relay on 31/12/2024
Translated reviews
M
Rating: 4 out of 5
I'm still satisfied with my order and the communication with the site despite the very long delivery time. I wouldn't hold it against the 1001hobbies team.
Translated reviews
U
Rating: 4 out of 5
Shipping was fine
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
F
Rating: 4 out of 5
without knowing about logistics, I believe that the preparation time could be shortened.....
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
P
Rating: 4 out of 5
Not easy to find your way around the first few times!!! But on the whole it's great to be able to sort out
Translated reviews
C
Rating: 4 out of 5
Everything went well. The only thing I would have liked was the dimensions and more pictures of the product, a calendar, so that we could make a better decision before ordering
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 4 out of 5
Beautiful model. Unfortunately one color has dried out a bit.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
D
Rating: 4 out of 5
Everything ok
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
R
Rating: 1 out of 5
in the parcel there was only one product,exit sunshine tour book nooks .what to be dissatisfied.
Translated reviews
Response from 1001hobbies
Hello, We regret this review and apologize for this incident. As indicated in our e-mail of 02/01/2024, this product was unfortunately no longer available. We have therefore issued a refund for the Sunshine Town Book Nook, which was not included in your order. Please do not hesitate to contact us should you have any questions or require further information. Best regards, 1001hobbies
C
Rating: 3 out of 5
Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).
Translated reviews
L
Rating: 3 out of 5
took a long time
Translated reviews
Ó
Rating: 4 out of 5
Material received in perfect condition. To put a but, somewhat slow shipping although the Christmas dates are a handicap. Even so, it arrived in time for Epiphany. Very good.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
J
Rating: 3 out of 5
Significantly longer delivery time than stated online
Translated reviews
S
Rating: 4 out of 5
Shipping took a little longer than stated, but otherwise perfectly fine
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Rating: 1 out of 5
The joystick I ordered was faulty and after contacting me by email and making several phone calls, no one contacted me to offer a solution.
Translated reviews
Response from 1001hobbies
Hello, We regret your experience and apologize for this incident. In order to be able to set up an after-sales service with our supplier, we would need the after-sales service form that was sent to you by e-mail. Could you please send it back to us as soon as possible? Please do not hesitate to contact us should you have any questions or require any further assistance. Thank you for your understanding, and we wish you an excellent day. Sincerely, 1001HOBBIES
U
Rating: 3 out of 5
1001hobbies seems to be a Dutch web store, but my order was shipped from France, so it took 10 days (admittedly during the end of year period) for my package to arrive. Otherwise, everything was correct.
Translated reviews
Y
Rating: 2 out of 5
Stuff was fine on the site, everything after was not fine. I received multiple emails that my ordered product was still in my mantle and therefore still needed to be ordered. This was never the case and only caused confusion. Therefore, I wanted to call your phone number, which thus did not work. Finally, I ordered this product from you since it was said that there would be an estimated delivery time of 7 days. Now I understand that Christmas complicated some things, but still then a mention that the delivery times will be different during the holidays would be quite nice.
Translated reviews
B
Rating: 2 out of 5
will not be ordering from you again anytime soon
Translated reviews
J
Rating: 4 out of 5
By putting "available" not knowing that it was not in stock and ordered it to warehouse, so it took quite a while. Otherwise, good price and good delivery.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
L
Rating: 4 out of 5
The order was completely correct but the package was delivered much later than anticipated ... After Christmas unfortunately. Everything else was ok.
Translated reviews
C
Rating: 1 out of 5
I placed my order on 14/12/2024, all the products were supposedly available. 3 weeks later I still haven't received them!
Translated reviews
Response from 1001hobbies
Hello, We regret your experience and apologize for this incident. We would like to inform you that the products you have ordered are cross-docked, which means that they are ordered directly from our supplier. In this case, the product is only available from our UK-based supplier, which explains the additional delay. We are sorry that this information did not come to your attention when you placed your order, and we apologize for the delay in shipping your order. Please do not hesitate to contact us should you have any questions or require further assistance. Sincerely, 1001hobbies
E
Rating: 4 out of 5
Well into my favorite model sites
Translated reviews
J
Rating: 4 out of 5
in spite of a serious problem of delivery I recommend for the material, the deliverymen and the delivery incorrect, but busy period
Translated reviews
J
Rating: 3 out of 5
Good
Translated reviews
R
Rating: 1 out of 5
ordered on the 9th arrived on the 31st a disgrace not a single one talks about an apology never again distrust these brokers
Translated reviews
B
Rating: 4 out of 5
Very good selection and delivery. However, I find the safety labels stuck on the paint cans quite distasteful, making it impossible to read the numbers.
Translated reviews
W
Rating: 4 out of 5
Fast delivery, everything ok
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
H
Rating: 1 out of 5
Model far too complicated to assemble!
Translated reviews
G
Rating: 4 out of 5
Took a little longer than originally stated, but eventually received everything in good order.
Translated reviews
M
Rating: 3 out of 5
PEdí two gundam that have arrived correct but one of the box unstuck and open and the other surrounded with a tape put by hand. The boxes should come more presentable.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
P
Rating: 1 out of 5
The order received is not the product ordered
Translated reviews
Response from 1001hobbies
Hello, Thank you for your feedback and please accept our sincere apologies. Please note that this type of incident is in no way representative of the services and quality we strive to offer. In order to resolve your problem, we invite you to write to us at [email protected] or to contact our customer service via the form available in your customer account. We remain at your disposal for any further questions or assistance. Good day, The 1001Hobbies Customer Service Team
C
Rating: 1 out of 5
Your site lies by not indicating the added taxes which are recharged by the post office and the custodian, it's a shame, I got for the 60 euro ddd EDF more
Translated reviews
Response from 1001hobbies
Hello, We sincerely regret this review and apologize for this incident. We would like to remind you that you placed your order on a French website. As Switzerland is not part of the European Union, taxes may be applied at customs, which may result in additional charges. Please do not hesitate to contact us if you have any questions. Sincerely, The Customer Service Team
B
Rating: 4 out of 5
A little pricey, but quite comprehensive.
Translated reviews
C
Rating: 4 out of 5
I was really worried that I had fallen for a fake site because of all the bad reviews. The only thing was that it took 2 weeks for my bag to arrive but everything else was perfect!
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service