Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Delivery time a bit too long but probably due to a holiday... Very good website.
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Response from 1001hobbies
We thank you, Claude, for your positive feedback and your rating of 4/5. We are delighted that you liked our site, and we understand that delivery times can sometimes be affected by holidays. We are doing everything we can to improve our service and hope to fully satisfy you on your next order.
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didier L.
Rating: 2 out of 5
following a purchase from 13/03/2026
I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.
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Response from 1001hobbies
Hello Didier,
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We are glad that you appreciated our responsiveness and remain at your disposal for any questions or needs.
Best regards,
The 1001hobbies team
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Steve M.
Rating: 4 out of 5
following a purchase from 27/04/2026
Everything went smoothly.
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Constant L.
Rating: 1 out of 5
following a purchase from 31/03/2025
Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order
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Response from 1001hobbies
Hello Constant,
Thank you for taking the time to share your experience.
After checking, we unfortunately found no request associated with the email address "[email protected]".
In order for us to review your case and provide you with a solution as soon as possible, we invite you to contact us at the following address: [email protected]
If possible, we also ask you to provide us with the ticket number of the complaint opened during your previous requests, to facilitate our searches.
We remain at your disposal and thank you for your understanding.
We wish you an excellent day.
Best regards,
The 1001hobbies team
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Gabriele R.
Rating: 1 out of 5
following a purchase from 09/04/2026
The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed
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Response from 1001hobbies
Dear Rossi,
Thank you for your feedback and we inform you that your request has already been taken over by our customer service.
We invite you to check the email sent on April 12 to view the response provided by our service, aimed at resolving the situation.
If necessary, you can also contact us again at the address: [email protected], so we can evaluate together any alternatives that may satisfy you.
We wish you a good day.
The 1001hobbies team
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Afrim Z.
Rating: 1 out of 5
following a purchase from 27/03/2026
Order arrived several weeks late. Very disappointed with this experience. I will not order from your site again.
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Response from 1001hobbies
Hello Afrim,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not arrive on time. Your feedback is valuable and helps us improve our service. We hope you will give us another chance in the future.
Best regards,
The 1001hobbies team
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Geert R.
Rating: 1 out of 5
following a purchase from 19/02/2026
After much hesitation and a long journey, FINALLY, everything has been received in good order. I don't want to say more about it.
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Response from 1001hobbies
Hello Geert,
Thank you for your feedback. We are sorry to hear that your experience took longer than expected. We are glad that you have finally received everything in good order. Your comments are valuable to us and we continue to strive to improve our service.
Best regards,
The 1001hobbies team
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GIANNI A.
Rating: 1 out of 5
following a purchase from 25/02/2026
I ORDERED A REVELL PLOW IN 1/32 WITH VARIOUS ACCESSORIES AT THE END OF FEBRUARY. TO DATE, I HAVE RECEIVED THE ACCESSORIES BUT NO TRACE OF THE MODEL, IN FACT WITH THE LAST PACKAGE (WHICH WAS AN A4 ENVELOPE) IT WAS WRITTEN THAT MY ORDER WAS COMPLETE. AFTER 2 AND A HALF MONTHS, I AM STILL WAITING FOR THE MODEL AND ALSO FOR RESPONSES TO MY NUMEROUS EMAILS SENT, VERY POOR SERVICE.
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Response from 1001hobbies
Dear Gianni,
Thank you for your feedback and we sincerely apologize for the inconvenience experienced with your order. We understand how frustrating it can be to wait for a product and we are committed to improving communication with our customers.
We invite you to contact our customer service at the email address [email protected], so we can resolve the situation and provide you with all the necessary assistance as soon as possible.
Best regards,
The 1001hobbies team
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Luis Fernando L.
Rating: 4 out of 5
following a purchase from 03/05/2026
This time the shipment has been quick
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Rowan M.
Rating: 4 out of 5
following a purchase from 20/03/2026
What I ordered, good quality, a bit slow arriving.
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Johannes R.
Rating: 1 out of 5
following a purchase from 14/04/2026
Subject: order number MFAUCRTPM, a model kit, brand Kitty Hawk. The contents of the kit are incomplete! A part (A) is missing.
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Response from 1001hobbies
Hello Didier,
Thank you for your response. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority and we are doing everything we can to improve our service.
We would like to point out that you can contact customer service at the following email address: [email protected]
Best regards,
The 1001hobbies team
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Guy C.
Rating: 3 out of 5
following a purchase from 26/04/2026
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
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Response from 1001hobbies
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
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Jim F.
Rating: 4 out of 5
following a purchase from 03/04/2026
it took a while, but eventually my order arrived well.
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Annemieke V.
Rating: 3 out of 5
following a purchase from 27/04/2026
So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.
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MICHEL T.
Rating: 1 out of 5
following a purchase from 29/04/2026
I am very disappointed with this order. I am a former customer. The box was damaged, already opened and the small parts are not numbered, I will never order from this site again. However, I am passionate about modeling.
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Response from 1001hobbies
Hello Michel,
Thank you for sharing your experience and we are sorry to hear that your order did not meet your expectations. Your passion for modeling is important to us, and we would like to help you resolve this issue. Could you please contact us directly at the email address "[email protected]" so that we can take the necessary steps?
We wish you an excellent day.
Sincerely,
The 1001hobbies team
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DeWayne B.
Rating: 3 out of 5
following a purchase from 29/04/2026
Product received leaked out in the shipping box. Messy when it arrived.
Response from 1001hobbies
Dear DeWayne,
Thank you for your feedback regarding your recent order. We're sorry to hear about the leaking product and the inconvenience it caused during shipping. We take such matters seriously and will address this issue to improve our packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
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Rémy M.
Rating: 4 out of 5
following a purchase from 03/03/2026
A bit of a long wait to finally learn that an item is permanently unavailable... Nevertheless, a satisfactory solution proposed by 1001 hobbies, so a positive shopping experience
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Response from 1001hobbies
Dear Rémy,
We sincerely thank you for your feedback and are delighted that you found a satisfactory solution despite the wait. We strive to improve our service to minimize this kind of inconvenience in the future. Your opinion is valuable to us and helps us serve you better.
Best regards,
The 1001hobbies team
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Claudio P.
Rating: 1 out of 5
following a purchase from 23/04/2026
The site states delivery in 24/48 hours, I received the package after 12 days. Furthermore, the packaging was lacking.
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Response from 1001hobbies
Dear Claudio,
Thank you for your feedback. We apologize for the delay in delivery and for the insufficient packaging. We are committed to constantly improving our services and will take your comments into consideration to provide a better experience in the future.
We hope to have the opportunity to serve you again and to show you that this situation does not reflect our service standards.
Best regards,
The 1001hobbies team
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joseph S.
Rating: 4 out of 5
following a purchase from 30/03/2026
Not bad selection but still a bit expensive
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Response from 1001hobbies
Hello Sartori,
Thank you for your review and we are glad that you found a wide selection on our site 1001hobbies.
We understand that prices may seem high, and we strive to offer quality products.
We wish you an excellent day.
Sincerely,
The 1001hobbies team
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ALEXANDRA A.
Rating: 1 out of 5
following a purchase from 13/02/2026
Ultra disappointed. Avoid any purchase. Part of my order arrived after a very long delay and one item was damaged that was supposed to be replaced, but after another long delay, nothing but offers to have and no commercial gesture for a refund that is hard to obtain and will require another long delay...
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Response from 1001hobbies
Hello Alexandra,
We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is essential to us, and we take your feedback very seriously. We are committed to improving our services and ensuring better communication in these situations. Please do not hesitate to contact our customer service directly, so that we can find a quick and satisfactory solution together.
Thank you for your understanding.
Best regards,
The 1001hobbies team.
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Vawter F.
Rating: 4 out of 5
following a purchase from 20/04/2026
Some preorders take forever, but that’s the nature of Gunpla! Good shop, with nice service! I do wish they had a broader selection of gunpla and would be able to offer more decals, and p-Bandai.
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Marcos G.
Rating: 4 out of 5
following a purchase from 13/04/2026
Received well although they made a mistake with a product
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Josiane P.
Rating: 4 out of 5
following a purchase from 23/04/2026
Fast shipping and well-protected merchandise
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Response from 1001hobbies
Response being generated
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Loys C.
Rating: 1 out of 5
following a purchase from 12/04/2026
No order:ROFLQKXHO
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Response from 1001hobbies
Hello Loys,
Thank you for taking the time to leave us your feedback.
We are sincerely sorry to learn that you received an item different from the one ordered. To resolve this issue as quickly as possible, we invite you to contact us directly via:
• The form available at the bottom right of our site
• Our email address: [email protected]
We will do our best to provide you with a quick solution and ensure your complete satisfaction.
Thank you for your understanding, and we hope to see you soon on 1001Hobbies.
Best regards,
The 1001Hobbies team
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Dominique N.
Rating: 4 out of 5
following a purchase from 05/03/2026
After many difficulties related to the creation of my account and the challenge of obtaining certain products that were out of stock, I received my order which was processed and delivered correctly.
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Response from 1001hobbies
Hello Dominique,
Thank you for sharing your experience on our site 1001hobbies. We are pleased to learn that your order was processed and delivered correctly. However, we are sorry for the difficulties encountered during the creation of your account and regarding the availability of products. Your feedback is valuable to us and we strive to improve our service. Please do not hesitate to get back to us if you have any questions or suggestions.
Best regards,
The 1001hobbies team.
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Michel B.
Rating: 1 out of 5
following a purchase from 12/03/2026
Order placed on March 13 and received on April 23.
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Response from 1001hobbies
Hello Michel,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
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Rob S.
Rating: 3 out of 5
following a purchase from 09/04/2026
I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....
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Response from 1001hobbies
Dear Rob,
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
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Fabien M.
Rating: 4 out of 5
following a purchase from 18/04/2026
Efficient delivery, products conforming to expectations and the description on the 1001Hobbies site
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Loïc L.
Rating: 1 out of 5
following a purchase from 08/04/2026
Package received patched with tape, someone clearly damaged the box, the price requested to increase the protection of the sent item is completely to be reviewed. A rigid protection is needed, a layer of bubble wrap is not sufficient for that, in short, this is the last time I order... too bad we can't attach photos for you to realize!.... Goodbye.
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Response from 1001hobbies
Hello Loïc,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
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Luca P.
Rating: 3 out of 5
following a purchase from 22/02/2026
After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.
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Kurt M.
Rating: 1 out of 5
following a purchase from 06/04/2026
It has been weeks since I placed my order and have not received it. You have not provided any tracking info and give mixed messages on the status of the order. This is supposed to be a birthday gift for my grandson.
Response from 1001hobbies
Hello Kurt,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your order. We understand how important it is to receive your items on time, especially for a special occasion. Please reach out to our customer service team, and we will do our best to resolve this matter promptly.
Best regards,
The 1001hobbies Team
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Ayham A.
Rating: 2 out of 5
following a purchase from 31/03/2026
Shipping took way too long even though I had premium shipping.
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Response from 1001hobbies
Hello Ayham,
Thank you for your feedback. We are sorry to hear that the shipping duration did not meet your expectations, despite the premium shipping. We are constantly working to improve our service and will review your concern internally. Thank you for your understanding.
Best regards,
Your 1001hobbies team
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Gilles M.
Rating: 4 out of 5
following a purchase from 12/04/2026
Impeccable
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Marc P.
Rating: 1 out of 5
following a purchase from 16/04/2026
I was supposed to be delivered on Saturday, my package arrived on Tuesday, I paid €17 for express delivery
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Response from 1001hobbies
Hello Marc,
Thank you for your feedback. We are sorry to learn that your delivery did not meet your expectations. We understand how important delivery speed is, and your comments will help us improve our services. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The 1001hobbies team
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Tinus Z.
Rating: 1 out of 5
following a purchase from 09/04/2026
Not received. Sad, because you pay a lot but get nothing delivered at home. Really TOO sad for words. I just think this is a crappy company that rips you off.
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Response from 1001hobbies
Dear Tinus,
Thank you for your feedback. We are sorry to hear that you have had negative experiences with your order. We strive to provide all our customers with the best possible service and appreciate your input. We would like to gain more insight into your situation to resolve this. You can reach us through our customer service.
Best regards,
The 1001hobbies Team
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giuseppe D.
Rating: 1 out of 5
following a purchase from 26/03/2026
not only did I wait a month but you also sent me one of the two wrong items
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Response from 1001hobbies
Good morning Giuseppe,
Thank you for your feedback. We sincerely apologize for the inconvenience and for the error in your shipment. We ask you to contact us directly to resolve the situation as soon as possible. Your satisfaction is important to us.
Best regards,
The 1001hobbies team
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florent S.
Rating: 1 out of 5
following a purchase from 28/03/2026
I am missing 3 items
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Response from 1001hobbies
Hello Florent,
Thank you for taking the time to share your opinion. We are sorry to learn that you are missing items from your order. Please do not hesitate to contact our customer service, who will be happy to assist you and resolve this issue quickly.
Best regards,
The 1001hobbies team
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Bernard D.
Rating: 1 out of 5
following a purchase from 06/03/2026
Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.
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Response from 1001hobbies
Hello Bernard,
Thank you for your feedback and we are sorry to learn that your recent experience did not meet your expectations. We take your comments very seriously and will work to improve our delivery service. Regarding the paint pots, we will also escalate this situation. Your satisfaction is important to us and we hope to offer you a better experience with your next order.
Best regards,
The 1001hobbies team
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Celestino V.
Rating: 3 out of 5
following a purchase from 15/04/2026
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
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Ralf S.
Rating: 1 out of 5
following a purchase from 09/03/2026
Products have not been deliveted. Contact request has been ignored. Never again.
Response from 1001hobbies
Hello Ralf,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Your concerns are important to us, and we are committed to resolving this issue promptly. Please reach out to our customer service team again, and we will ensure your request is addressed as quickly as possible.
Best regards,
The 1001hobbies Team
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