Customer reviews of 1001hobbies

Still haven't received my package since June, I called and I'm waiting for a response... nothing, I made a purchase on your site and still no news about my package, bravo to you

Had to paycustoms charges on top of shipping, this was declared at Point of Sale (POS)!

Very satisfied with the order, nice site for hobbyists!

The products I have ordered were at a good price and as requested in my order. However, waiting more than one week for delivery is far too long for me. I live in Belgium and very often when I order something from the Netherlands I wait only 1-2 days...

I have not received anything

Very long delivery time and out of 2 ordered models, only one in the package!!

What a long wait for my order but it was fine

All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!

I put an order in 3 times and it wouldn’t let me complete it. Then I waited 2 days and the price went up 2 times but still can’t complete the order.

Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards

Service fee

Didn't receive my correct order. All my e-mails to Customer Service went unanswered.

How many emails do you need to send me to get my opinion? It's approaching harassment, I can't take it anymore! Yet I asked to unsubscribe from your emails. I finally gave in and gave you this f***ing opinion.

Despite 10 months of delay in delivery, refusal from the merchant to cancel the order, except to charge me an abusive penalty. The merchant didn't even offer to send the second product separately while it was available. Customer service unreachable by phone. However, the merchant has no qualms about charging and collecting the amounts immediately (10 months of cash advance at the customer's expense). Disgraceful practices and no consideration for the customer.

Very poor customer service in addition to having waited an eternity (4 months) for my package to be sent

Too much delay, products unavailable, order modification, no commercial gesture.

The pre-order dates are not respected at all, my order was canceled due to lack of stock, what is the point of a pre-order then???

Article not received and not refunded

Avoid 1001Hobbies. Poor service, fraudulent terms and conditions Summary: 1001Hobbies is a company that borders on fraud, and the customer reviews on this website are a complete scam. I gave two stars on Trustpilot because I received an item as ordered and partial refunds, although with significantly more time and effort than necessary. I have since downgraded the rating to one star as 1001Hobbies continues to fall short of expectations. I placed four orders with 1001Hobbies. The first went smoothly: ordered on September 1, 2025, shipped two weeks later. The second order was placed on September 2; the website stated that the item would be available and shipped by early October. By the end of November, the delivery had still not arrived, and I canceled the order. 1001Hobbies refused a full refund; shipping costs were not to be refunded (even though obviously nothing was shipped), and they wanted to charge a processing fee of 25%. This is illegal under EU regulations as it represents an unreasonable burden on harmed consumers (i.e., fraudulent business terms). Although I pointed this out, I only received a partial refund, but within an acceptable timeframe of two weeks. The third order was placed on September 8. The website indicated delivery in mid-October. I canceled the order on November 30. After dozens of messages, I still have not received a refund. My account page now states

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.

Package did not arrive and support takes several days to respond.

Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.

I ordered a large cyberpunk shirt, and I was sent a small on top of that, it was shipped late as well. I’ve tried to contact the merchant multiple times, and I have received absolutely no response. I’ve been completely ignored, and I’ve only received a couple of generic automated emails that were in French, and some of that French text was instructing me to translate it using Google Translate, which has just ridiculous. I’ve got no other choice but to contact my bank and file a charge back.

Terrible tracking of the order, updates are non existent or unclear

After a year of waiting still waiting for my package.

Good order tracking despite the manufacturer's delays

I am still waiting for a response after a month...

Order not received and no info from customer service

Item not received

Shipment as expected. Quality packaging and short deadlines. Impeccable therefore!

The shipment took too many days, and the description of the boxes is not always clear to understand the content.

I placed an order that was supposed to be delivered, the package is nowhere to be found, you try to resolve it via email, no response, I will never order here again, they didn't put the house number on the package.

everything to your liking

Client for years. First disappointment. More than 2 months of waiting... fortunately, it wasn't a gift or surprise for someone else. This won't stop me from ordering again anyway.

Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners

Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.

It is absurd to travel 60 km to go to BRT to pick up the goods. At home, do we need to include shipping in the purchase of materials???

The products are amazing and at a very good price. I don't give it 5 stars because the shipping time took a long time because they didn't have the product in stock, more than a month. Still, I will buy again on this website

Deplorable, customers waiting for ages on a product that is in stock. I do not recommend. One and a half months to deliver without any commercial gesture.

The package has arrived but I sent a few emails and have received no response at all.