Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.
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Response from 1001hobbies
We sincerely regret the delay in delivery and the status of your order. It is possible that logistical problems may have affected the shipment of your package. We encourage you to contact our customer service at [email protected] so that we can check the status of the second part of your order and find a quick solution for you. Thank you for your understanding.
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jorge H.
Rating: 4 out of 5
following a purchase from 24/11/2024
Overall good. The order has not yet reached me Todó as it has been decided in two
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Response from 1001hobbies
Thank you for your comments. We understand the situation and apologize for the inconvenience. It appears that your order was shipped in multiple packages. We advise you to check the tracking information to follow the progress of your order. If you need further assistance, please feel free to contact us at [email protected].
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MAURICE L.
Rating: 4 out of 5
following a purchase from 30/11/2024
Untidy parcel
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the packaging of your parcel was not up to your expectations. We will pass on your comment to our logistics team to improve this point. Thank you for your understanding and see you soon!
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CLARISSE V.
Rating: 4 out of 5
following a purchase from 18/12/2024
Very very light packaging, unsuitable cardboard goods visible to the naked eye
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the packaging was not up to your expectations. The safety of our products during transport is a priority, and we will pass on your comment to improve our packaging. Thank you for your understanding and see you soon!
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Patrick V.
Rating: 4 out of 5
following a purchase from 17/12/2024
Fine
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Response from 1001hobbies
Thank you for your feedback! We're glad everything went well. See you soon for new orders!
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paul B.
Rating: 4 out of 5
following a purchase from 08/12/2024
More than happy with service when look for out of ordinary tools
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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EA B.
Rating: 3 out of 5
following a purchase from 12/12/2024
Order received but took more than a week. Packaging was torn but fortunately everything was still in it.
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Vassilis M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Order 29/11, still to be delivered (23/12). Not exactly speedy...
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Response from 1001hobbies
Hello, We sincerely regret your experience and apologize for the delay. It is important to note that our site distinguishes between two types of availability: "Available - Shipped today": These products are in stock on our site and ready for immediate shipment. "Available": These products are in stock with our supplier and require a prior order before being dispatched. In busy periods, lead times for these products may be extended. We thank you for your understanding and remain at your disposal for any further questions or assistance. Yours faithfully The Customer Service Team
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Tineke R.
Rating: 4 out of 5
following a purchase from 05/12/2024
It took a while for me to receive the order but customer service responded nicely and immediately. After that, the order arrived quickly.
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patrick G.
Rating: 4 out of 5
following a purchase from 28/11/2024
Despite my 1st incomplete delivery (1 parcel out of 2), I am satisfied with your site thanks to your communication concerning my 2nd parcel which I have just received. I also like the large catalog of 12th motorcycle models. Keep up the good work!
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our communication and that you have finally received your 2nd parcel. We also appreciate your feedback on our 12th motorcycle model catalog, and will continue to offer you a wide selection of products. Thank you for your patience and trust, and see you soon for your next orders!
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Pierre S.
Rating: 3 out of 5
following a purchase from 05/12/2024
Very difficult to exchange a defective product
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Response from 1001hobbies
We are sorry to hear that you have encountered difficulties in exchanging a faulty product. We understand that this can be frustrating and apologize for the inconvenience. We will pass on your feedback to our team to improve this process. Please do not hesitate to contact us directly for any assistance, we will do our best to resolve the situation quickly.
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Christine T.
Rating: 3 out of 5
following a purchase from 03/12/2024
For the second order Product conforms order very well on the other hand delivery not fast and sent after complaint too bad
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Response from 1001hobbies
Thank you for your feedback! We are delighted that the product meets your expectations, but we regret the delay in delivery and the need for a complaint. We are working to improve our delivery times to avoid this kind of inconvenience. Thank you for your patience and understanding.
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Solange L.
Rating: 4 out of 5
following a purchase from 28/10/2024
Quickly ordered and delivered.Just a shame that stickers are put on the anime figure box.... a disaster for collectors. It can be gotten off after a lot of effort, but of course you can see it
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Frank H.
Rating: 1 out of 5
following a purchase from 08/12/2024
I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.
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Rocco P.
Rating: 1 out of 5
following a purchase from 04/12/2024
Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.
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Response from 1001hobbies
Hello Mr. Panaia, We sincerely regret this review and apologize for this incident. The product GUNZE B523 MR. SUPER CLEAR UV CUT FLAT SPRAY (170 Ml) was unfortunately no longer available and could not be restocked in time. In order not to delay the delivery of your order, we shipped your Funko immediately. The refund for the two paint cans was requested on 12/23/2024 at 11:31 a.m. and, after verification by our financial department, was made on 12/27/2024 to your PayPal account, in accordance with the initial payment. We thank you for your patience and remain at your disposal should you have any further questions. Sincerely, The Customer Service Team
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dennie K.
Rating: 4 out of 5
following a purchase from 13/12/2024
everything went well came on the day of delivery date only improvement is it was only in bubble plastic and could easily see through what the product was in a box with bubble plastic would be a better option
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Frank H.
Rating: 4 out of 5
following a purchase from 27/11/2024
On the whole, I am very satisfied. However, I think it's a shame that a German website has its warehouse abroad (in this case in France). Otherwise, as I said, I am very happy with it.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jorge R.
Rating: 1 out of 5
following a purchase from 14/12/2024
I did not receive the order I wanted.
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Response from 1001hobbies
We are sorry to hear that you did not receive the order you were expecting, could you please provide us with more details about your order so we can quickly check and resolve the issue? You can also contact us directly at [email protected] for a personalized follow-up.
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Philippe C.
Rating: 4 out of 5
following a purchase from 11/12/2024
Good choice , good prices . Packaging of the package a little limited (poorly taped), I guess it's because of the Christmas period?
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Response from 1001hobbies
Thank you for your feedback! We're delighted you like our selection and prices. Regarding the packaging, you're probably right - the Christmas period is particularly busy. We'll pass on your comment to our logistics team to avoid this kind of inconvenience in future. Thank you for your understanding and see you soon!
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DAVID E.
Rating: 2 out of 5
following a purchase from 07/12/2024
Product arrived broken in package
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Response from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
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Gregory V.
Rating: 2 out of 5
following a purchase from 29/11/2024
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
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Claude C.
Rating: 4 out of 5
following a purchase from 03/12/2024
Good but delivery late
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery took longer than expected. We do our best to meet deadlines and improve our service. Thank you for your understanding and see you soon for new orders!
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FRANCESCA S.
Rating: 3 out of 5
following a purchase from 06/11/2024
The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.
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Benjamin B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Lots of items on the site, fast delivery.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the diversity of our offer and the speed of delivery. See you soon for new orders!
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Jérémie A.
Rating: 4 out of 5
following a purchase from 15/12/2024
Good availability and delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you're happy with the availability and delivery. See you soon for new orders!
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claudio giuseppe C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Shipment with deadline met, outer packaging partially damaged but product intact
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va Y.
Rating: 3 out of 5
following a purchase from 02/12/2024
If you don't, there's no point in lying.
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Response from 1001hobbies
We understand your frustration and sincerely apologize for any delay. We make every effort to meet our advertised deadlines, but sometimes unforeseen circumstances arise that are beyond our control. We appreciate your patience and do our utmost to improve our services. If you have any questions or concerns, please do not hesitate to contact us.
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Sheila H.
Rating: 3 out of 5
following a purchase from 12/12/2024
Site navigation is fine but delivery is very slow
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Response from 1001hobbies
Thank you for your feedback. We're glad you enjoyed browsing the site. We understand that slow delivery can be frustrating and apologize for the delay. We are doing our best to improve our shipping times. Thank you for your patience and understanding.
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Daegan B.
Rating: 3 out of 5
following a purchase from 03/12/2024
It took more than two weeks to receive my order. Website also gives unclear indication of current status.
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Wim L.
Rating: 4 out of 5
following a purchase from 27/11/2024
Order is OK. However, between ordering and delivery is a long time ( about a month). This may be much shorter.
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 04/11/2024
As always, very good and undamaged delivery.
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ARMAND F.
Rating: 3 out of 5
following a purchase from 10/11/2024
it did take a very long time,. no message received that the delivery person did not reach the delivery post Dulor in Haarlem anymore. only after 3 weeks i found out there that it was delivered in Qruquius and arrived just in time before it was sent back to you.
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Gabriel G.
Rating: 4 out of 5
following a purchase from 02/12/2024
Very good quality
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the quality of our products. See you soon for new orders!
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Mathias U.
Rating: 3 out of 5
following a purchase from 30/11/2024
Missing a Viet Cong soldier's box
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Response from 1001hobbies
We apologize for this oversight in your order. We will check this and ensure that the Viet Cong soldier box is sent to you as soon as possible. For further information, please contact us at [email protected]. Thank you for your understanding!
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PHILIPPE M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Not very fast, too bad
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Response from 1001hobbies
We are sorry that the delivery time did not meet your expectations. We are working with our carriers to improve the speed of shipments. If you have any questions or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding.
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Jacques D.
Rating: 1 out of 5
following a purchase from 05/12/2024
24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.
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Response from 1001hobbies
Hello, We regret your feedback and apologize for this incident. We fully understand your frustration regarding the 24/48 hour delivery, which ended up taking two weeks. In addition, we would like to inform you that although the product is listed as available on our website, we order it directly from our supplier, which is why it is listed as shipped within 1-2 weeks. We recognize that, during these busy periods, it may be difficult to meet the delivery times we put online. Please accept our apologies for the delay and any inconvenience caused. We assure you that our customer service remains available for any further assistance. We hope that this situation will not tarnish your experience with us and remain at your disposal should you have any questions or require assistance. Yours faithfully
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rene M.
Rating: 4 out of 5
following a purchase from 01/12/2024
always perfect...
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to know that you are satisfied. See you soon for your next orders!
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Eva D.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very nice figure unfortunately box arrive damaged
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Response from 1001hobbies
We're sorry to hear that your box has arrived damaged. For this kind of situation, please contact us directly at [email protected] so that we can find a solution. Thank you for your understanding and see you soon!
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francesco D.
Rating: 4 out of 5
following a purchase from 22/11/2024
Perfect goods even though delivered after several weeks
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J. B.
Rating: 4 out of 5
following a purchase from 19/11/2024
Neat delivery.
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