Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Pleasant and very professional telephone reception to resolve an order number error due to my haste in filling in the form.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that our team was able to resolve your concern quickly, professionally and courteously. Please don't hesitate to contact us again, we'll be happy to help!
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ANGELES D.
Rating: 2 out of 5
following a purchase from 08/11/2024
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
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Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
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Niek L.
Rating: 4 out of 5
following a purchase from 30/10/2024
Bit chaotic not to find anything, but plenty of information about products.
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Response from 1001hobbies
Thank you for your feedback! We understand that sometimes it can be difficult to quickly find what you are looking for. We take your comment seriously and will try to improve the site's navigation and structure to make it easier for you to find products. Glad you were able to find enough information anyway!
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Laurent S.
Rating: 4 out of 5
following a purchase from 03/09/2024
products as described and reasonable prices, but very long delivery times (2 months)
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the products meet your expectations and that you find our prices reasonable. However, we apologize for the longer-than-expected delivery time. Please be assured that we are doing our utmost to improve this point. We hope your next experience will be even quicker!
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jack L.
Rating: 4 out of 5
following a purchase from 18/11/2024
Bonjour . commande -.envoi court délai ; nombreux choix et accueil téléphonique professionnel .
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Response from 1001hobbies
Hello and thank you very much for your feedback! We're delighted that you liked the diversity of our choices, as well as the speed of shipment and telephone reception. Your satisfaction is our priority, and we'll always be there to help you. See you soon!
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Jose F.
Rating: 4 out of 5
following a purchase from 09/11/2024
Experience and reliability.
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Response from 1001hobbies
Thank you for your trust! We are glad to hear that your experience was satisfactory. We are here to help you whenever you need it, we hope to see you again soon!
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Klaus P.
Rating: 4 out of 5
following a purchase from 14/10/2024
Everything is fine.
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that everything was to your satisfaction. See you next time!
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maria jesus C.
Rating: 3 out of 5
following a purchase from 22/10/2024
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
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Michel L.
Rating: 4 out of 5
following a purchase from 11/11/2024
Shipment a little longer than competitors: obviously they don't have much stock.
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Response from 1001hobbies
We apologize for the longer-than-expected delay. We understand that this can be frustrating. We are constantly working to improve our delivery times and inventory management. Thank you for your patience and understanding. Please do not hesitate to contact us if you have any questions or specific requirements regarding your order.
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Hub R.
Rating: 3 out of 5
following a purchase from 11/11/2024
site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
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Pierre S.
Rating: 3 out of 5
following a purchase from 16/10/2024
It's hard to get a product exchanged.
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Response from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
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ESTEBAN B.
Rating: 4 out of 5
following a purchase from 12/11/2024
in general, everything is fine
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Response from 1001hobbies
Thank you for your comments. We are glad that everything went well overall. If you need anything for a future order, please don't hesitate to contact us!
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marco H.
Rating: 4 out of 5
following a purchase from 25/10/2024
Fine
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Response from 1001hobbies
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O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
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Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
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Tom N.
Rating: 4 out of 5
following a purchase from 13/10/2024
The delivery took longer than expected and my address was not given correctly but the support was able to solve the problem in time and the package arrived undamaged so everything was great except for the delivery time.
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Response from 1001hobbies
I am sorry to hear that there was a delay in delivery and an address error. However, I am pleased that the support team was able to solve the problem quickly and that the parcel arrived undamaged. We will continue to work on improving delivery times. Thank you for your understanding and patience!
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Efflam M.
Rating: 4 out of 5
following a purchase from 16/11/2024
Quite satisfied!
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Response from 1001hobbies
Thank you for your feedback! We're glad you're satisfied. If you have any suggestions or questions, please let us know. We hope to see you soon!
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CHARTIER F.
Rating: 1 out of 5
following a purchase from 20/11/2024
Good evening, I ordered a 1/10 Ferrari Tamiya body and I received something else, a game box.
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. It seems that there was a preparation error. We will do our best to resolve this quickly and send you the correct body. Thank you for your patience and understanding.
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lilia M.
Rating: 1 out of 5
following a purchase from 11/11/2024
The package was open
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Response from 1001hobbies
We're sorry to hear that your package arrived open. This does not reflect the quality of service we strive to provide.
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Paul D.
Rating: 3 out of 5
following a purchase from 21/10/2024
Website is fine
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Response from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
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Felipe V.
Rating: 1 out of 5
following a purchase from 28/08/2024
PLEASE DO NOT BUY HERE! My experience was disastrous, please do not buy here, they have terrible customer service and do not allow you to cancel orders. My order took months to arrive. when I tried to contact them by phone to ask for updates on my order they asked me to be patient as we had a mutual commitment, after weeks of not knowing anything I tried to cancel my order due to this situation and my calls went unanswered and my emails took almost a week to be answered. They would not let me cancel my order and sent me a very poorly packaged package with damage to the product boxes.
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Response from 1001hobbies
We are really sorry to hear about your negative experience. We understand how frustrating it must be when there are delays. We take your feedback seriously and will look into the issues you have raised to improve our service.
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Simon B.
Rating: 2 out of 5
following a purchase from 30/10/2024
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
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Response from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
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Philippe D.
Rating: 2 out of 5
following a purchase from 29/10/2024
Another order that takes over a month to arrive...
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Response from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
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Abdelilah K.
Rating: 1 out of 5
following a purchase from 28/10/2024
Very long delay!!! Very bad, delivery of an incomplete package thank you for proceeding to my refund of the other part thank you
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Response from 1001hobbies
We apologize for the inconvenience concerning your order. We have forwarded your refund request to the appropriate department for processing as soon as possible. You will receive a confirmation as soon as this is done. Thank you for your patience.
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Jacky G.
Rating: 4 out of 5
following a purchase from 09/11/2024
it's the first time I've made this kind of miniature, because before I only made car or boat models. well, I'm not disappointed.
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Response from 1001hobbies
It's great that you've tried the figurines! If you need any advice for this new adventure, don't hesitate to ask me.
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Jean-Pierre F.
Rating: 4 out of 5
following a purchase from 05/11/2024
A valuable source of supply for model making.
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Response from 1001hobbies
Thank you for your feedback! We're happy to be a valuable resource for your modeling needs. Please come back again to discover even more products and new products.
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Rudie A.
Rating: 1 out of 5
following a purchase from 12/10/2024
After emailing if the Mercedes would be the correct model it was claimed that it was. The final model I received was an American model. Too bad!!!
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Response from 1001hobbies
We are sorry to hear that the model delivered did not match your expectations. We understand that this is disappointing. We will make sure that you receive prompt assistance. Please feel free to contact our customer service team to resolve the issue. We want to make sure you receive the right products.
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Paolo G.
Rating: 4 out of 5
following a purchase from 27/10/2024
Average navigation, products ok
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Response from 1001hobbies
Thank you for your feedback! We're glad you were satisfied with our products. We will take into account your comment on navigation to continue to improve the shopping experience. Don't hesitate to come back for your next purchases!
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Franco F.
Rating: 4 out of 5
following a purchase from 12/11/2024
Good products and arrived without any problems.
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Response from 1001hobbies
Thank you very much for your positive comment! We are happy that the products were to your liking and arrived without any problems. See you soon for a new order!
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Erick N.
Rating: 4 out of 5
following a purchase from 10/11/2024
Interesting promotion, parcel delivered on time, a little damaged but not the model.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you were interested in the promotion and that the model arrived in good condition, despite the slightly damaged packaging. We'll be taking note of your comments on the packaging in order to improve. See you soon for a new order!
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Michel H.
Rating: 2 out of 5
following a purchase from 17/10/2024
Significantly more expensive than other suppliers, longer delivery times.
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Response from 1001hobbies
Thank you for your feedback. We are sorry that you found the prices higher and that the delivery times were not up to your expectations. We always aim to offer the best possible quality of service, but it is possible that certain factors, such as stock availability or the nature of the products, may affect this. We look forward to satisfying you even more with your next order. Please let us know if you have any suggestions for improving your experience!
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frederic M.
Rating: 4 out of 5
following a purchase from 03/11/2024
My order arrived incomplete. I hope to receive the rest soon.
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Response from 1001hobbies
We apologize for the inconvenience. Please be assured that we will do our utmost to ship you the missing items as soon as possible. Thank you for your patience and understanding.
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Claude M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Too many orders accepted for items declared to be in stock and yet awaiting restocking. Results three weeks before delivery. Disappointing.
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Response from 1001hobbies
We apologize for this disappointing situation. It can happen that an item in stock is quickly sold out due to high demand, resulting in a delay in restocking. We are working to improve our stock management to avoid such inconveniences in the future. Thank you for your patience and understanding.
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Dennis K.
Rating: 4 out of 5
following a purchase from 28/10/2024
Always neatly delivered Customer service is top! Definitely order again
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Response from 1001hobbies
Thank you for your great feedback! We're glad you're happy with our delivery and customer service. We look forward to serving you again on your next order!
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Philippe G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Navigation is not always easy when you want to go back. You have to start from the beginning. But maybe I missed a step?
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Response from 1001hobbies
Thank you for your feedback! We apologize for the inconvenience. It's possible that navigation can be improved. Please check if your browser is up to date or try another method to return to the previous page. We'll take note of your comment to optimize your experience.
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Carlos T.
Rating: 4 out of 5
following a purchase from 04/11/2024
Shipping a little long for a store in my own country.
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Response from 1001hobbies
We are sorry to hear that you experienced a delay in your shipment. We appreciate your understanding and are constantly working to improve delivery times. If you have any specific concerns about your order, please do not hesitate to contact us and we will be happy to assist you.Thank you for your patience!
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Leo D.
Rating: 1 out of 5
following a purchase from 30/09/2024
Long delivery time because they also have to order it first and then they say it is in stock but they just lie. Will never order anything there again either, I will order it myself from America
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Response from 1001hobbies
We're sorry you had this negative experience. . We will investigate this internally and make sure it doesn't happen again. If you need further assistance, please don't hesitate to contact us. We look forward to helping you again in the future.
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Séverine M.
Rating: 2 out of 5
following a purchase from 30/09/2024
Great site, but my delivery took too long. Order placed in early September and not received until late October. To offer, the delivery time is unreliable.
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Response from 1001hobbies
We apologize for the delay in the delivery of your order. We understand your frustration, especially when it comes to gifting a product to a loved one. Please be assured that we are doing our utmost to improve our delivery times and avoid such inconveniences in the future. If you have any further questions, please do not hesitate to contact us. Thank you for your understanding and patience.
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Christian A.
Rating: 4 out of 5
following a purchase from 10/11/2024
No Reviews
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Response from 1001hobbies
Thank you for your feedback. If you have any questions or would like to share your impressions in more detail, please don't hesitate to contact us. We're here to help!
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Alejandro L.
Rating: 4 out of 5
following a purchase from 07/11/2024
Good deal, and fast, delighted.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the treatment and the speed of the service, we hope to see you again soon!
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Philippe M.
Rating: 3 out of 5
following a purchase from 19/10/2024
3 stars; the delivery of two pots of paint could have been quicker...a model maker is often in a hurry in certain emergencies.
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Response from 1001hobbies
Thank you for your feedback! We fully understand that timing is crucial for a layout artist, and we'll do our best to improve the speed of our deliveries. Please let us know if you have any specific requirements in the future, and we'll be happy to help!
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