Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I pre-ordered two limited edition cuddly toys, but after a four-week delay I only received one, while both were invoiced. Since then, my emails and phone calls have not been answered. Impossible to get a refund. This site is a scam.
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Response from 1001hobbies
We apologize for the situation and the delay. We fully understand your frustration. Please be assured that we will contact you as soon as possible to resolve this issue and process your refund request. Thank you for your patience and understanding.
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Deirdre R.
Rating: 4 out of 5
following a purchase from 30/10/2024
My only issue was shipping. The box came destroyed. Semi taped by USPS on one end and totally open on the other. I was worried as I opened thinking the smaller items had plenty of room to slip out, but to my delight, the order was intact. It had a good amount of brown packaging paper. I’m sure that is why nothing was able to escape. Im are my grandson will enjoy completing this model.
Response from 1001hobbies
Thank you for sharing your feedback! We're sorry to hear about the condition of the box upon arrival. It's great to know that despite the packaging issues, everything arrived intact and your order was well protected with the packaging paper. We hope your grandson enjoys completing the model! If you need anything else, feel free to reach out.
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Jacqueline D.
Rating: 4 out of 5
following a purchase from 04/11/2024
The delivery was a little long, but I received it well. However, the battery assembly is faulty, the wires are reversed, so I had to cut the wires and adapt them to my device with tape (comparison made with the original product).
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Response from 1001hobbies
Thank you for your detailed feedback . Your satisfaction is our top priority!
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Roberto G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Great service, excellent communication and marked professionalism.
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that you are satisfied with our service, communication and professionalism. We remain at your disposal for any other needs!
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roberto T.
Rating: 2 out of 5
following a purchase from 05/11/2024
Products shipped without concern for readability of color codes. You should provide s change the packaging
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Response from 1001hobbies
We apologize for the inconvenience. We take note of your suggestion and will work to improve the packaging and visibility of the color codes so that they are easy to read. Thank you for sharing your feedback, it is important for us to improve the service.
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Marco B.
Rating: 1 out of 5
following a purchase from 17/10/2024
Very bad it says on the website how much is still in stock then they say it is out of stock
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Response from 1001hobbies
We are very sorry you had this experience. . We understand your frustration and will investigate further internally to ensure this does not happen in the future. Please do not hesitate to contact us for further assistance, we would be happy to resolve this issue for you!
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thomas D.
Rating: 1 out of 5
following a purchase from 15/10/2024
Only problems with this site I received 1 product out of 2 but that was none of the 2 products I ordered and 0 refunds...
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Response from 1001hobbies
We are very sorry for this situation and the inconvenience it has caused. We understand your frustration with this error. Please rest assured that your order is being processed and will be refunded as soon as possible. We thank you for your patience and remain at your disposal should you have any questions.
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Aurore V.
Rating: 1 out of 5
following a purchase from 12/10/2024
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
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Response from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
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Robert F.
Rating: 1 out of 5
following a purchase from 23/10/2024
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
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Response from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
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Claude S.
Rating: 3 out of 5
following a purchase from 05/10/2024
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery time was longer than expected and that the condition of the product did not meet your expectations. We understand your frustration and apologize for the inconvenience. Please be assured that we will take your comments into account to improve the management of our lead times and the quality of our products. Should you encounter any other problems with the product you received, please do not hesitate to contact us so that we can find a solution.
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André L.
Rating: 4 out of 5
following a purchase from 17/09/2024
The scales of the models are not always marked, but there is great diversity.
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Response from 1001hobbies
Thank you for your feedback! We've taken careful note of your comment about the lack of clear indication of scales on certain models. This is an important point, and we'll be working on improving it to offer even greater transparency. In the meantime, we're delighted that you like the diversity of our offer! If you have any other suggestions or questions, please let us know. We hope to see you soon!
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Antonio Q.
Rating: 2 out of 5
following a purchase from 30/10/2024
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
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Response from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
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Torsten G.
Rating: 3 out of 5
following a purchase from 14/10/2024
From payment to shipping, I find the processing very long.
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Response from 1001hobbies
Thank you for your feedback! We are sorry that the processing took longer than expected. We are constantly working to improve our processes to provide you with a faster delivery. We hope you have a faster experience next time!
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loane L.
Rating: 4 out of 5
following a purchase from 05/11/2024
Great! Some parts are quite fragile and can't be twisted ad infinitum: you have to get the hang of it pretty quickly. Also, the coloured coatings flake off easily if you make a wrong move, which adds a little challenge.
Very fun to make and easy-to-follow instructions!
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you enjoyed the experience, despite the minor challenges encountered with some parts. It's true that some models can require a little care, but that's also part of the charm of the assembly! ️ Don't hesitate to let us know about your next creations, and see you soon for new adventures!
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MIGUEL C.
Rating: 2 out of 5
following a purchase from 15/10/2024
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
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Response from 1001hobbies
We deeply regret the delay and the error in your order. To solve it, we invite you to write to us at [email protected], where our team will review your case and manage the exchange of the wrong item. We appreciate your patience and understanding, and we will endeavor to resolve this as soon as possible.
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Patrick G.
Rating: 4 out of 5
following a purchase from 24/10/2024
1001 has nothing to do with it, but I'm unhappy with the product: for 300 euros, it doesn't come with metal barrels or mats, even though they appear in the assembly photos.
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Response from 1001hobbies
Thank you for your feedback and we understand your disappointment. We are sorry that the product did not meet your expectations. Although we are not responsible for any differences between the assembly photos and the final product, we encourage you to contact our customer service department to find a solution. We're always here to help you solve this kind of problem. Thank you for your understanding!
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Anneke B.
Rating: 4 out of 5
following a purchase from 27/10/2024
Neat delivery , nice product at a good price. Delivery took a little longer than expected
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Response from 1001hobbies
Thank you so much for your feedback! Glad to hear you're happy with the product and price. We are doing our best to make delivery faster, and we hope the next experience is even smoother!
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Christian P.
Rating: 4 out of 5
following a purchase from 02/10/2024
Despite some delays for the 1st order I think tuot will be fine afterwards.
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Response from 1001hobbies
Thank you for your feedback! We understand that delays can be frustrating, but we do our best to constantly improve our services. We hope your next orders go smoothly. Please do not hesitate to contact us again if you have any questions or need any assistance. We hope to see you soon!
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George V.
Rating: 1 out of 5
following a purchase from 26/10/2024
Slow, incomplete order, slow to answer and poor communication management.
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Response from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
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Giorgio P.
Rating: 4 out of 5
following a purchase from 29/09/2024
AAA+++ ALL OK!
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Response from 1001hobbies
Thank you for the awesome feedback! We're thrilled everything went smoothly. Looking forward to your next order!
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Pascale P.
Rating: 4 out of 5
following a purchase from 06/10/2024
No problems with delivery
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Response from 1001hobbies
Thank you for your positive feedback! We're glad the delivery went well. If you have any further questions or needs in the future, please do not hesitate to contact us. We hope to hear from you soon!
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rene M.
Rating: 4 out of 5
following a purchase from 03/09/2024
perfect in that I find models that I like .
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you've found some layouts you like. If you have any specific requests or are looking for something in particular, please let us know. We're here to help!
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Alice T.
Rating: 4 out of 5
following a purchase from 15/09/2024
Good.
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Response from 1001hobbies
Thank you for your brief feedback! If you have any questions or need anything else, just let us know. We are here for you!
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François B.
Rating: 4 out of 5
following a purchase from 10/10/2024
Delivery times are not always respected and yet we pay transport costs according to the dates announced.
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Response from 1001hobbies
Thank you for your feedback. We understand your frustration and apologize for any inconvenience related to delivery times. We make every effort to meet deadlines, but there may be unforeseen circumstances that affect delivery. We will pass on this information to improve our service. Your experience is important to us, and we appreciate your patience. If you have any further questions or require assistance, please do not hesitate to contact us.
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Sylvette B.
Rating: 4 out of 5
following a purchase from 24/10/2024
More detailed opinion on the contents of the boxes. The model will be very expensive
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Response from 1001hobbies
Thank you for your feedback! We understand that the price of some models may seem high, especially for models requiring several accessories or additions. Your suggestions for a more detailed description of the contents are valuable and will enable us to improve our customers' experience. If you have any questions about our products, please do not hesitate to contact us!
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martin V.
Rating: 1 out of 5
following a purchase from 14/10/2024
Still waiting on my 11-10-2024 order sended mails via youre website no response called 30-10-2024 promised me i get it on 6-11-2024 still nothing its 8-11-2024 this is not how you treat youre customers
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Response from 1001hobbies
We sincerely apologize for the delay and the frustration this has caused. . Please rest assured we are looking into your order with the utmost urgency. Thank you for your patience, and we will make sure this is resolved promptly!
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Angelique C.
Rating: 4 out of 5
following a purchase from 03/11/2024
I haven't used it yet, but it looks fine to me.
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Response from 1001hobbies
Thank you for your message! Don't hesitate to share your opinion with us once you've tested the product. See you soon and enjoy your discovery!
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John W.
Rating: 4 out of 5
following a purchase from 01/10/2024
Could of used better tracking. Overall not bad. Package was slightly crushed. It wasn't shipper fault. It was USPS issue.
Response from 1001hobbies
Thank you for the feedback! We’re glad the overall experience was positive, though we’ll definitely look into ways to improve tracking for smoother updates. Sorry to hear about the packaging mishap with USPS – we’ll keep striving to make sure your orders arrive safely. Looking forward to serving you again!
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Roberto S.
Rating: 4 out of 5
following a purchase from 30/10/2024
ONE PRODUCT WAS GOOD AND ONE WAS NOT SO GOOD
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Response from 1001hobbies
Thank you for your feedback! We are glad that one product was satisfactory. We apologize if the other did not meet your expectations. If you need assistance or would like to talk about the product, we are here to help!
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Paul H.
Rating: 1 out of 5
following a purchase from 06/10/2024
The order is ( decals set) has been in transit for a month and only shipped after a second email from me. Then it also turns out that they delivered the wrong decals
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Response from 1001hobbies
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to experience delays and receive the wrong stickers. We thank you for your patience and hope to resolve this issue soon!
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Eric M.
Rating: 4 out of 5
following a purchase from 01/10/2024
order conforms, received J24
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Response from 1001hobbies
Thank you for your feedback! We are pleased that your order arrived in good condition. Please do not hesitate to come back to us if you have any further questions or needs. We hope to see you soon!
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Corinne R.
Rating: 3 out of 5
following a purchase from 09/10/2024
Order placed in July 2024 for 2 items, only 1 received in October and the other to be received later... The item received is of good quality but as I have not yet received the second I cannot give a good mark: my account has been debited for several months!
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Response from 1001hobbies
Thank you for sharing your experience with us. We fully understand your frustration with the delay and early debit, and apologize for the inconvenience. Please be assured that we are closely monitoring the shipment of your second item and will get it to you as soon as possible. Please do not hesitate to contact us with any questions you may have, and we will be happy to assist you.
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laurent V.
Rating: 4 out of 5
following a purchase from 29/10/2024
Fine
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Response from 1001hobbies
Thanks for your feedback!
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Arjan K.
Rating: 4 out of 5
following a purchase from 09/10/2024
The website is fine
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Response from 1001hobbies
Thank you for your positive feedback! Glad to hear you're happy with the website. If you need help with anything, feel free to let us know. Have fun shopping!
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Gianluca S.
Rating: 4 out of 5
following a purchase from 22/10/2024
Everything arrived well packed.I had to wait for them to source the material,luckily it was three items.All good
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Response from 1001hobbies
Thank you for your review! We are happy that everything arrived well and well packaged. We apologize for the wait in getting the materials, but we're glad everything turned out well in the end! We look forward to your next purchases!
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Fabienne P.
Rating: 3 out of 5
following a purchase from 20/10/2024
Too many e-mails
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Response from 1001hobbies
Thank you for your feedback! We understand that the frequency of e-mails may be too high. We will take your comment into account to adjust our mailings. Please let us know if you have any other suggestions!
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Vincent L.
Rating: 4 out of 5
following a purchase from 07/07/2024
Two items out of three have arrived. Waited a very long time (3 months) for the order to be restocked but there are none left. T.T But well it's refunded. :-]
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that your order took so long and that some items were out of stock. However, we are pleased that the refund has been processed. If you need any further assistance or would like to order any other items, please do not hesitate to contact us. We hope to see you soon!
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Romain B.
Rating: 3 out of 5
following a purchase from 25/10/2024
Correct opinion, I was delivered at the estimated date, Small drawback, it is the box of the sandblaster which was in the box of the model, which necessarily has a consequent weight and had to this moved, has I hope nothing broken but has detached more parts of model. To have if I will be able to go until the end of this adventure.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you were delivered on the estimated date. We are sorry to hear that the sandblaster box may have caused some inconvenience. We hope all your model parts are intact. If you need any help with this adventure, please don't hesitate to contact us. We're here to help!
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Philippe C.
Rating: 4 out of 5
following a purchase from 19/10/2024
Compliant product To be seen during installation Delivery cost to be optimized
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Response from 1001hobbies
Thank you for your feedback! We're delighted that the product complies. We'll take note of your remark about the delivery cost to optimize it in the future. Don't hesitate to come back to us after the installation to give us your opinion! See you soon!
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Jean-Luc I.
Rating: 2 out of 5
following a purchase from 12/10/2024
It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.
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Response from 1001hobbies
Thank you for your feedback! Indeed, for some products like the ones you ordered, the instructions are only available in other languages. We understand that this complicates assembly, and we're taking your comment into account as we work with our suppliers to improve this point. Please don't hesitate to contact us if you need any further assistance!
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