Customer reviews of 1001hobbies

Delivery takes too long (2 weeks)

impeccable models, I can't find a support for these little models

Everything arrived perfectly, but it took a long time. The delivery time from the time the order was placed until it was delivered was very long.

1st order and what a disappointment! Order placed on 09/09/2024 for a game in stock on 04/10/2024 the order is cancelled without any warning or a call from me. Strangely enough most stores have received the restocking of this product but not the odd one. The site can be proud of being French but does no better than a dubious foreign site.

The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.

Good but a bit expensive

Improved packaging

They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.

This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.

Item arrived slightly later than expected given its size (it didn't fit in the worldwide relay locker.) Item conforms to my request. I recommend this site.

Delay and problems with delivery. Package all torn.

Everything arrived on schedule.

reliable, it arrives when they say it will arrive

As far as I'm concerned (models and figurines 1/72 World War II) very good catalog but many references are missing and are more expensive than other platforms.

Everything perfect except the packaging. The bubbles are not enough so that the boxes do not arrive flattened. A pity.

Doing what they need to do

Shipping was fine. Unfortunately, the product had a flaw, which was a shame.

Not to be recommended: it took almost 3 weeks to deliver a 1/48-scale airplane model that was out of stock on the shelves. However, 48 hours after the order was placed, the value of the item was deducted from the bank account, which just goes to show that you can sell without a second thought, even if you know you won't be able to deliver within the announced timeframe. Lame!!!

WHEREAS, the order, as communicated at the time of purchase, was supposed to arrive by a certain date and arrived markedly later! Once delivered I found that a product was missing, after several calls to the service center, which made me fill out a claim form, I learned that the product, contrary to what was indicated, was not in stock and therefore was not sent to me! Instead of crediting the amount back to my credit card (for the value of the missing product) they made me a voucher that I will be forced to use within 30 days, resulting in the inconvenience of having to place a new order which, if less than 100 euros will be burdened by shipping costs effectively making the voucher useless! Very bad buying experience!

Well clearly indicated, cheap prices only I found the Track & Trace long on "status sent" andamp; it took a week before my package arrived, after I sent an email on Sunday I got almost immediately on Monday morning an email back regarding status package, day after my package was just arrived. Website good Communication good Price low Delivery a bit on the long side Therefore I give you 4 stars! A great review but the delivery time could really be faster in my opinion.

Easy to find in search bar

It has arrived within the indicated deadline.

Neat webside good offer

Unfortunately long delivery time

despite delayed deliveries (due to aircracht) and good communication, the goods are delivered correctly.

Always happy with the products chosen. Faithful reproductions of the originals with every detail.

Very late delivery, poor communication

all okay

Good packaging to be improved

Ordered and received item.

The product is good, the packaging is good but they are very slow and their communication prior to sending the package is non-existent.

Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.

Unfortunately long delivery time without communication. Calling up delivery status via link did not work.

The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.

Site bien

Some pieces were broken in the box

The site itself is very interesting in the sense that it offers models and photoetched solutions. That said, the material appears to be in stock with an availability of 1 to 2 weeks. Moreover, despite the annual discount linked to the subscriber card advantage, the product is more expensive than the competition.

Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...

The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.

A little surprised by the delivery, bubble wrap...