Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
We're sorry to hear that your package was open when it arrived. So that we can investigate the situation, could you please send us photos to the following address: [email protected]? Thank you for your cooperation!
G
gerard M.
Rating: 3 out of 5
following a purchase from 05/09/2024
Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.
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Response from 1001hobbies
We're sorry to hear that the packaging was torn and the boxes damaged. To better understand the situation, could you please send us some photos to the following e-mail address: [email protected]? This will help us to improve our service. Thank you for your understanding!
J
jean francois D.
Rating: 4 out of 5
following a purchase from 30/07/2024
Hello everyone. It's an energetic and responsive service, and we're informed and accompanied on supply lead times as well as on preparation and shipment.
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Response from 1001hobbies
Hello ! Thank you for your enthusiastic feedback! We're delighted that our service was energetic and responsive, and that you appreciated the information about lead times. Your satisfaction is our priority! See you soon for your next orders!
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Eric B.
Rating: 4 out of 5
following a purchase from 19/08/2024
Delivery well received but packaging not suitable for a fragile product.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that the delivery was well received, but we are sorry to hear that the packaging was not suitable for a fragile product. Your feedback will help us improve our service. See you soon!
J
Jean L.
Rating: 4 out of 5
following a purchase from 19/08/2024
Super
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Florent V.
Rating: 2 out of 5
following a purchase from 02/08/2024
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
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Response from 1001hobbies
We are very sorry to hear that you have experienced communication difficulties regarding an incomplete package. Your experience is important to us. Thank you for your patience!
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Pascal B.
Rating: 3 out of 5
following a purchase from 02/09/2024
Lack of description on box Too much paint missing to buy
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that there is a lack of description on the box and that you have encountered problems with the missing paints. Your feedback is valuable and we will take it into account to improve our products. We hope to hear from you soon!
J
JEAN B.
Rating: 4 out of 5
following a purchase from 18/08/2024
Abnormal delay for products that are supposed to be in stock and lots of emails: this is the 2nd time for this notice!
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Response from 1001hobbies
We are sorry to hear that you have experienced abnormal delays and communication problems. Your experience is important to us, and we will work to improve it. Thank you for your patience and understanding.
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Pierre A.
Rating: 4 out of 5
following a purchase from 26/08/2024
Very nice, except that I had ordered the comic with the other cover, which I thought was nicer, which is why I preferred to order it from you, even though I had seen it cheaper elsewhere... too bad, great comic all the same.
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Response from 1001hobbies
Thank you for your feedback! We're sorry the cover didn't live up to your expectations, but we're delighted you're enjoying the comic. We hope to see you soon for more discoveries!
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christian C.
Rating: 4 out of 5
following a purchase from 05/08/2024
Good is good.
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Response from 1001hobbies
Thank you for your feedback! We're glad everything went well. Don't hesitate to come back to us if you need anything! We hope to see you soon!
J
Jean-Claude B.
Rating: 4 out of 5
following a purchase from 26/08/2024
Account opening and ordering process not very ergonomic. The rest is fine.
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that the account opening and ordering process isn't very user-friendly. We value your feedback and will take it into account to improve the user experience. See you soon!
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Sylviane G.
Rating: 4 out of 5
following a purchase from 24/08/2024
Hello, the color of one of the paints doesn't match the color chart on your site.
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Response from 1001hobbies
not in the color chart. Could you please contact us at [email protected] and specify the part number? We'll do everything we can to solve the problem. Thank you for your understanding!
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Didier S.
Rating: 4 out of 5
following a purchase from 23/08/2024
Slightly high shipping costs
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Response from 1001hobbies
Thank you for your feedback! We take note of your comment about shipping costs. We always try to offer the best possible options. Please let us know if you have any suggestions. We look forward to hearing from you!
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Philippe D.
Rating: 3 out of 5
following a purchase from 09/08/2024
I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...
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Response from 1001hobbies
We're sorry to hear that you've only received part of your order. As discussed, this has been split up for faster dispatch. If you have any questions or require assistance, please do not hesitate to contact us. We're here for you!
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jean-françois C.
Rating: 4 out of 5
following a purchase from 25/08/2024
très bonne boutique grand s choix de modèle en tout genre très bonne apréciatin
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Response from 1001hobbies
Thanks for your great feedback! We're delighted that you like our wide choice of models. Your appreciation motivates us to continue offering you the best! See you soon!
J
jean claude J.
Rating: 4 out of 5
following a purchase from 05/08/2024
nothing to say speed and efficiency.
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Response from 1001hobbies
Thanks for the quick feedback! We're delighted that everything went so quickly and efficiently. See you soon for more worry-free orders!
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Eric C.
Rating: 4 out of 5
following a purchase from 30/07/2024
Watch out for the price of certain items ex mask canope montex
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Response from 1001hobbies
Thank you for your feedback. We take note of your comment about the prices of the items. We always aim to offer the best possible prices. If you have any questions or require further information, please do not hesitate to contact us. We hope to hear from you soon!
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Hervé D.
Rating: 4 out of 5
following a purchase from 17/08/2024
simply satisfied
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Response from 1001hobbies
Thanks for your feedback! Sometimes simplicity is best. Glad you're satisfied. See you soon for new orders!
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Nelly L.
Rating: 4 out of 5
following a purchase from 11/06/2024
Top site
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Response from 1001hobbies
Thank you very much! I'm glad you find the site top-notch. See you soon for new orders!
H
hervé P.
Rating: 4 out of 5
following a purchase from 14/08/2024
nice fuselage to mount it in a 450, let's hope it flies!
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Response from 1001hobbies
Thanks for your feedback! The fuselage looks promising for 450 assembly, fingers crossed for a successful flight! ️ If you need any help or advice, we're here for you. Happy building!
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Stéphane D.
Rating: 2 out of 5
following a purchase from 07/08/2024
Delivery too long (3 weeks). Better to go in store.
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Response from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
J
Jean-Louis L.
Rating: 3 out of 5
following a purchase from 29/06/2024
Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.
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Response from 1001hobbies
We apologize for the inconvenience. There seems to have been a stock error. We will check the situation and take the necessary steps to prevent this from happening again. Thank you for your understanding and patience.
K
Kimberly F.
Rating: 4 out of 5
following a purchase from 31/07/2024
Clearly arranged
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Response from 1001hobbies
Thank you for your feedback! It's great to hear that you find our range clear. We look forward to your next order!
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Norbert L.
Rating: 4 out of 5
following a purchase from 18/08/2024
Serious and fast shipping
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Response from 1001hobbies
Thank you for your feedback! We're glad you found our service reliable and the shipping fast. See you soon for more orders!
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thierry P.
Rating: 4 out of 5
following a purchase from 30/07/2024
a little long for the time but perfect material good packaging
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Response from 1001hobbies
Thank you for your patience! We're delighted that the material was perfect and that the packaging was up to scratch. We'll try to be quicker next time. See you soon for another top-notch order!
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Sandra S.
Rating: 4 out of 5
following a purchase from 31/07/2024
Top!
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Response from 1001hobbies
Thank you! We are very pleased that everything is great. See you soon for more great experiences!
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Dominique V.
Rating: 2 out of 5
following a purchase from 14/08/2024
payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
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Response from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
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Jens G.
Rating: 4 out of 5
following a purchase from 29/07/2024
I received everything as promised. I was happy to accept that it took a little longer. After all, the product had to be delivered to the delivery person first. Hence the waiting time.
But everything was great *thumbs up
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Response from 1001hobbies
Thank you for your understanding and your positive feedback! We are pleased that you received everything as promised and that the waiting time was not a problem for you. It's great to hear that you are satisfied with the overall service. Thumbs up and see you next time!
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Florence T.
Rating: 1 out of 5
following a purchase from 30/06/2024
Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional
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Response from 1001hobbies
We are very sorry for this frustrating experience. This is not the service we want to provide. Your feedback is invaluable and we will do everything we can to prevent this from happening again. We apologize for the delay and miscommunication, and hope to regain your trust in the future. Should you require any further assistance, please do not hesitate to contact us. Thank you for your understanding.
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Eric S.
Rating: 1 out of 5
following a purchase from 09/08/2024
Sent quickly but box damaged inside the package which has nothing and does not respond to mail
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Response from 1001hobbies
We are sorry for the condition of the box inside the package. Please be assured that we have replied to your email and we will find a solution together. Thank you for your patience and understanding.
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Laurent L.
Rating: 3 out of 5
following a purchase from 29/07/2024
This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.
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Response from 1001hobbies
Thank you for your detailed feedback. We are sorry for the confusion in communication and the problems encountered during the first shipment. However, we are pleased that the final delivery was timely and compliant. We will work to improve our communication to avoid this kind of problem in the future. Thank you for your patience and understanding.
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Laurent L.
Rating: 1 out of 5
following a purchase from 20/07/2024
Two consecutive deliveries do not correspond to the item ordered, resulting in outright cancellation of the transaction.
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Response from 1001hobbies
We are very sorry for the delivery errors. We understand the frustration this may have caused. The correct product has now been shipped. We hope this solution will compensate for the inconvenience. Thank you for your understanding and patience.
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Hyprys T.
Rating: 4 out of 5
following a purchase from 12/07/2024
Delivery date was a disaster, but this was due to the manufacturer and not the online store. At first I wondered if it was a fake, but it turned out that they simply come from France and therefore it doesn't meet German expectations. Nevertheless, everything was delivered reliably.
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Response from 1001hobbies
Thank you for your honest feedback! We regret the inconvenience with the delivery date, but understand that this was due to the manufacturer and not our store. We are pleased that the delivery was ultimately reliable. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for your understanding and patience!
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sylvie B.
Rating: 2 out of 5
following a purchase from 15/07/2024
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
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Response from 1001hobbies
Thank you for your feedback. We are sorry for the delay in delivery and for the disappointment concerning the Castorland puzzles. We take note of your comments to improve our services and product quality.
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Thierry H.
Rating: 4 out of 5
following a purchase from 29/07/2024
Shipped on time for a pre-order, good communication, metal collector's box damaged on the side, not the packing carton...shame!!!
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that the shipment was on time and that the communication was up to scratch. We're sorry about the condition of the collector's box. We'll be checking it more closely to avoid this kind of problem in the future. Thank you for your understanding, and see you soon!
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christian C.
Rating: 4 out of 5
following a purchase from 18/07/2024
No problem and arrived safely, thank you.
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Response from 1001hobbies
Great, glad everything arrived without a hitch! We're still aiming for 5 stars and will do our best to make your next experience top ⭐⭐⭐⭐⭐. Thank you and see you soon!
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David P.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fine
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied. We will do our utmost to ensure that your next experience is worthy of the 5 stars ⭐⭐⭐⭐⭐. See you soon for even better!
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Lea E.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times and the opening hours of our premises were disappointing. We take your feedback very seriously and will work to improve these aspects. If you need immediate assistance, please do not hesitate to contact us. Thank you for your understanding.
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vincent L.
Rating: 1 out of 5
following a purchase from 08/06/2024
Delays of several months on products advertised as being in stock.
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Response from 1001hobbies
We are very sorry for the repeated delays. This is not the experience we wish to offer. As an apology, a commercial gesture has been offered to you. We hope this will improve your next experience with us. Thank you for your patience and understanding.
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christophe B.
Rating: 4 out of 5
following a purchase from 30/07/2024
product and delivery OK
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Response from 1001hobbies
Great! We're delighted that everything went so well. See you next time for another worry-free order!
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