Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
It did take a bit long for me to receive the package.
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Response from 1001hobbies
Thank you for your feedback! I'm sorry to hear that it took us a little longer to receive your package, but we'll do better next time.
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eric M.
Rating: 4 out of 5
following a purchase from 02/06/2024
Satisfied with the products thank you
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our products. If there's anything else you need, please let us know. We hope to see you soon!
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Gaëtan H.
Rating: 1 out of 5
following a purchase from 01/06/2024
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
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Response from 1001hobbies
I'm sorry to hear that the box of the purchased item arrived damaged. Could you please send us photos of the damaged packaging to our e-mail address [email protected]? We will solve this problem quickly for you. Thank you for your understanding and cooperation.
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Patrick W.
Rating: 3 out of 5
following a purchase from 28/05/2024
correct delivery. quality of 2 modeling models is slightly less.
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Response from 1001hobbies
Thank you very much for your feedback. We're glad to hear that the delivery was correct, but we're sorry to hear that the quality of the two models was a bit off. If you need help finding a replacement or a solution, please let us know via email. We are ready to help you and want to make sure you are satisfied with your purchase.
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jan V.
Rating: 4 out of 5
following a purchase from 07/06/2024
excellent a big 9
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Response from 1001hobbies
Great, thank you so much for this 9/10! We will do our best to get a 10/10 next time. Your feedback helps us to strive for excellence and give you the perfect experience. See you soon!
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SILVINO G.
Rating: 2 out of 5
following a purchase from 11/04/2024
I have claimed a wrong order and they have done nothing to solve it. They have given me a lot of time and nothing else.
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Response from 1001hobbies
Sorry to hear that! We are awaiting the return of your order and remain at your disposal by email to solve this problem. Thank you for your patience and understanding.
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Jean-louis R.
Rating: 3 out of 5
following a purchase from 30/05/2024
#NAME?
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Response from 1001hobbies
We are aware that delivery times can sometimes be longer, especially for certain products that are shipped within several weeks. We appreciate your understanding and thank you for your patience. Thank you for your feedback! We hope to see you soon!
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Estella L.
Rating: 4 out of 5
following a purchase from 02/06/2024
good and as described
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Response from 1001hobbies
Glad to hear that all is well and as described! If there is anything we can help with in the future, please feel free to let us know. Thanks for your feedback!
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stephane D.
Rating: 4 out of 5
following a purchase from 05/06/2024
despite a delivery time a little long for my taste I recommend this store. I would do another order.
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Response from 1001hobbies
Thank you for your recommendation despite the delay in delivery! We take note of your feedback and are working to improve our service. We would be delighted to serve you again for future orders. We hope to see you soon!
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ettore C.
Rating: 4 out of 5
following a purchase from 07/05/2024
WELL DONE SITE, WIDE SELECTION, PITY ABOUT THE SLIGHTLY ABOVE AVERAGE PRICES
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Response from 1001hobbies
Thank you so much for your feedback! We are happy that you find our site well done and with a wide selection. We take note of your comment about the prices and will try to improve. Thanks again and see you soon for more purchases!
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michel C.
Rating: 4 out of 5
following a purchase from 04/06/2024
very clear site
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Response from 1001hobbies
Thank you very much for your positive feedback on the clarity of our site! We are constantly working to improve its presentation to make your experience even better. Your feedback is invaluable in helping us to continually improve! See you soon!
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Nicolas O.
Rating: 4 out of 5
following a purchase from 14/06/2024
Complies with my order.
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Response from 1001hobbies
Perfect! We always make sure that your order is exactly what you ordered. See you soon for more purchases!
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joseph S.
Rating: 4 out of 5
following a purchase from 19/05/2024
Plenty of choice
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Response from 1001hobbies
Hey, it's great to know that you've noticed our wide selection! We've got over 150,000 items and we're adding to it all the time! See you soon!
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laurent O.
Rating: 4 out of 5
following a purchase from 19/06/2024
Order received promptly. Very good
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that your order arrived quickly and that everything went smoothly. See you soon for your next orders!
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Eric C.
Rating: 4 out of 5
following a purchase from 28/05/2024
Improving parcel packaging
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Response from 1001hobbies
Thank you for your feedback. We take note of your suggestion to improve the packaging of our parcels. Your feedback helps us to constantly improve. See you soon and thank you for your confidence!
C
Chris B.
Rating: 1 out of 5
following a purchase from 11/06/2024
Very slow delivery. After 2 weeks, I am still waiting
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Response from 1001hobbies
We are pleased that your order was delivered on 24.06.2024. Some products are shipped by our suppliers with a longer delay. We apologize for the extended wait and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us.
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marcel S.
Rating: 3 out of 5
following a purchase from 14/06/2024
says on site,in stock (every day when I look) yet 7 days wait .have to log in to see how and what .only think June 21 delivery .No mail or anything of time or so .too well you have to leave e,mail ..But he is here
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Response from 1001hobbies
We are sorry to hear that your order was delayed, even though the product was in stock on our website. We understand how frustrating this can be. We have just sent you an email with a link for tracking your order. We will do our best to make sure your order is delivered as soon as possible. Thank you for your patience and understanding. Kind regards
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Daniel D.
Rating: 4 out of 5
following a purchase from 15/06/2024
good follow-up. Just a duplicate pot of color.... but no problem; we'll work it out.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted to hear that you're happy with your order. Regarding the duplicate color pot, we apologize for this incident. If you need a solution, please don't hesitate to contact us, and we'll be happy to find an arrangement that works for you.
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jorge H.
Rating: 3 out of 5
following a purchase from 18/05/2024
Everything went well, except for one product that I have not yet received and that I expect to receive shortly.
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Response from 1001hobbies
Thank you for your comment. We are glad to hear that all is well. We are sorry for the delay with one of the products. We are doing our best to get it to you as soon as possible. Please don't hesitate to contact us if you have any questions or need more information, see you soon and thank you for your patience!
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Pascal A.
Rating: 4 out of 5
following a purchase from 21/05/2024
Very good service. Order as expected.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that you were satisfied with our service and that your order met your expectations. See you soon!
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Eric C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Well the prices of some models have been corrected
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Response from 1001hobbies
We constantly strive to adjust our prices to offer the best deals to our customers. We hope this helps make your shopping experience even more enjoyable. Thank you for your support and see you soon on our site!
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Olivier C.
Rating: 4 out of 5
following a purchase from 10/05/2024
The order was incomplete and 1001 Hobbies did not warn me. I had to report it afterwards to get compensation.
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Response from 1001hobbies
Thank you for your understanding and for letting us know. We are working on improving our processes to serve you better in the future.
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michel D.
Rating: 4 out of 5
following a purchase from 17/05/2024
ras everything is top notch thank you
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Response from 1001hobbies
Thank you for your feedback! Glad to know that everything is top notch. Thank you very much!
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Samih L.
Rating: 2 out of 5
following a purchase from 14/04/2024
The slowest package I've ever had A shame and very little tracking Crying for tracking news
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Response from 1001hobbies
We are sorry for the delay you have experienced with your parcel. We confirm that the parcel has been delivered. We will take the necessary steps to improve our email tracking so that you are better informed in the future. Your satisfaction is important to us, and we thank you for your patience.
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Owen V.
Rating: 4 out of 5
following a purchase from 06/05/2024
Clear
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Response from 1001hobbies
🥰
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 17/04/2024
Ok all good
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Response from 1001hobbies
🥰
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Jeffrey C.
Rating: 4 out of 5
following a purchase from 21/05/2024
initial Delivery date was not communicated right away but all went very well after
Response from 1001hobbies
We apologize for any initial confusion regarding the delivery date, but we're glad to hear that everything went well afterward. Thank you for your understanding and feedback!
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Bruno H.
Rating: 4 out of 5
following a purchase from 03/06/2024
No problem
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Response from 1001hobbies
Thank you so much for your feedback! It's great to know that everything went well.
B
Bram U.
Rating: 3 out of 5
following a purchase from 21/05/2024
The delivery time was quite long, then turns out a product could not be delivered. Instead of simply refunding the undelivered item, the seller apparently works with a voucher to use on a subsequent order. A not very customer-oriented and old-fashioned system that only serves to benefit the seller himself.
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Response from 1001hobbies
Thank you for your feedback. We understand your disappointment with the delivery time and the undelivered product. We apologize for the inconvenience. If you would prefer to receive a refund instead of a credit, please email [email protected]. We will process your request as soon as possible. Kind regards
J
Jürgen K.
Rating: 1 out of 5
following a purchase from 19/03/2024
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
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Response from 1001hobbies
Please accept our apologies for the inconvenience caused by the item "Action Base 7" being canceled even though it was in stock. We have already contacted you to resolve the issue. Thank you for your understanding and patience. With our best regards, The 1001 Hobbies team
H
Hervé B.
Rating: 3 out of 5
following a purchase from 06/06/2024
On the website, the illustration does not correspond to reality. The box is different.
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Response from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] with photos so that we can rectify the situation. We are sorry that the illustration on the site does not correspond to the reality of the box received.
J
JOSÉ ANTONIO A.
Rating: 3 out of 5
following a purchase from 30/05/2024
In process, in stock as of 11/06 : ALFA-ROMEO GIULIA QUADRIFOGLIO RECEIVED , English green satin enamel paint 364 - In stock NOT RECEIVED
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David W.
Rating: 4 out of 5
following a purchase from 09/03/2024
The decals that I had ordered were on back order. After several months I gotten an email saying they were shipped.
In the meantime I already acquired another sheet from someplace else.
So now I have two sheets of decals on the same issue.
Orders that are back ordered should have an email sent to be sure the customer still wants the item. But, probably my fault for not keeping track.
Response from 1001hobbies
We apologize for the inconvenience caused by the back-order situation with the decals. We understand your frustration and will take your feedback into account to improve our service. In the future, we'll ensure to send emails confirming back-ordered items before shipping. Thank you for bringing this to our attention, and we appreciate your understanding.
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Rius R.
Rating: 1 out of 5
following a purchase from 21/04/2024
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
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Thomas P.
Rating: 3 out of 5
following a purchase from 26/05/2024
The parcel arrived within a reasonable time but was in poor condition.
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Philippe P.
Rating: 2 out of 5
following a purchase from 21/05/2024
The product sold does not correspond to what we want to buy because the presentation photo does not match. When the soap, it seems non-existent!
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José Antonio N.
Rating: 3 out of 5
following a purchase from 06/05/2024
It took a long time
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Response from 1001hobbies
My apologies for the delay in delivery. I am pleased that your order has been delivered.
J
jean francois D.
Rating: 4 out of 5
following a purchase from 16/05/2024
Thank you for remaining available and efficient to all my orders. Satisfied with all your team congratulations to all beautiful work soon ...
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frison G.
Rating: 3 out of 5
following a purchase from 06/05/2024
Good site, long delivery times
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Daniel D.
Rating: 3 out of 5
following a purchase from 04/06/2024
Difficulty in the presentation of the model's realization. Not very explicit and not very clear. Too bad!!!!
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