Customer reviews of 1001hobbies

The order appears as Delivered and I have not received it, I have tried to contact several times without success. A total scam!

Fast delivery and good quality

Fast delivery, the part of the box shown in the photo is correct but a label has been affixed to one side, which is a shame for a collector's item.

The first order, 1 month ago, at the drop off point I received the package completely open and the contents damaged. Notified 1001Hobbies of this. Told them I do not find it acceptable. Yesterday picked up the second order at the issue point, again the same thing again took pictures in front of the employees. So despite warnings on my part that I would not accept it a second time it happens again. It was my last order at 1001Hobbies. In the 60 years I have been modeling, this is my worst experience ever

They sent the package to an address that I had not given. I asked several times to change it to the correct one. At first they stated that they would correct it, but then they did not change it, so they were also making fun of me. I had to travel 15 kilometers and three quarters of an hour in traffic to pick up the package. real bullying! I will not purchase from them again.

The site is easy to navigate. One difficulty is the lack of paint colors to use... to be improved, no doubt, with the manufacturers. Everything else is perfect

Disappointed

Model a bit expensive

Ordered goods never received asked for a refund after 2 months even that not received a site to block and avoid at all times. these people should lock them up and throw away the key Pure scam.

Very good for promotions and items that other sites no longer carry. A little expensive, however. Well packaged, delivered as advertised, good order tracking.

15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.

Shipping takes a bit long, but otherwise great communication and everything delivered nicely

Delivery too long

Well packaged shipment without problems

for the navigation and the delivery..nothing to say all is well.. concerning the ordered product..it is below all..really not satisfied..to see what will propose me 1001 hobbies

Good

Order received in perfect condition and reasonably quickly.

sent the wrong part

Order delivered to the wrong relay but still in good condition

Didn't receive my package, wasn't home and no notification in my mailbox.

Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.

The parcel took a long time to arrive because one of the two products was not supposed to be available. What would have been better would have been to implement the deduction of a product missing from the penultimate order. Suggestions were made, but that's all. Too bad.

No French translation of the assembly instructions.

I ordered some paints and tools for a scale model and I got a Mario Kart Carrera Go instead.

Wide selection, order was delivered neatly. Only downside is that they give a delivery date but only send the package a few days after.

Ras / very good welcome

I filed a complaint with reference number 538461 but have not yet received a reply. I have sent pictures of my received package. This was my first order but whether a second one will follow I do not know.

A long delivery time and a damaged box. This is the second in a row.

Good, but a bit messy to order

Good choice, serious store good.

This Citroen model presents a few assembly difficulties and is poorly explained by the manufacturer, Heller. For the rest RAS

Very clear communication, huge offer, on the expensive side

Was long in transit and by the time the promised discount was arranged there was also lost water after the sea .Everything is top matriaal but here you really have to cultivate patience. After my question where the order remained, it suddenly went smoothly, strange but true.

fast reception

Delivery fine but my box damaged but not the parts

Everything in order. Delivery appropriate.

One product arrived broken due to poor protection during packaging, they do not replace it.

Delivery could be a little faster.

They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.

No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.