Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I received a model, with damaged elements. However, I am still waiting for a response from customer service, which is absent! So far, they have not bothered to respond to my email with photos of the state of the model. This is very disappointing.
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Response from 1001hobbies
Hello Florine,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority and we will ensure that your situation is treated quickly. A member of our team will contact you shortly to resolve this issue.
Best regards,
The 1001hobbies team
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Forrest R.
Rating: 1 out of 5
following a purchase from 29/03/2026
I get the impression that this is a scam because when I try the guest tracking option all that happens is I'm sent to a New Member application. I question if you've sent anything at all, or if this is just a way to capture data for marketing purposes. Did I actually buy anything from you? Did you ever actually send me anything or did I fall for some sort of Chinese scam. I guess we'll see
Response from 1001hobbies
Bonjour Forrest,
Nous vous remercions d'avoir pris le temps de partager vos préoccupations. Nous comprenons que l'expérience de suivi de commande ait pu prêter à confusion, et nous sommes là pour vous aider. Pour clarifier votre situation, n’hésitez pas à nous contacter directement via notre service client. Nous nous engageons à vous fournir toutes les informations nécessaires concernant votre commande.
Cordialement,
L'équipe 1001hobbies
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Mikel S.
Rating: 1 out of 5
following a purchase from 08/03/2026
The complete order is not shipped which appeared in stock. If the order is not claimed, it remains indefinitely on hold. Poor service.
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Response from 1001hobbies
Hello Mikel,
Thank you for your comment and we are sorry that your experience was not satisfactory. Your opinion is very valuable to us and we are here to help you. To resolve any inconvenience with your order, we invite you to contact our customer service, where we will be happy to assist you.
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Eric C.
Rating: 4 out of 5
following a purchase from 09/03/2026
Very good
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Response from 1001hobbies
Hello Eric,
We warmly thank you for your review and your rating of 4/5! We are delighted that your experience on our site "1001hobbies" was positive. Please feel free to share your suggestions to help us further improve our services. We look forward to seeing you again soon!
Best regards,
The 1001hobbies team
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Ermelinda T.
Rating: 1 out of 5
following a purchase from 20/01/2026
I received the order with a 2-month delay and it was incomplete.
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Response from 1001hobbies
Dear Ermelinda,
Thank you for sharing your experience. We sincerely apologize for the delay and incompleteness of your order. We are working to improve our services and customer satisfaction is our priority. We invite you to contact us directly to resolve the situation.
Best regards,
The 1001hobbies team
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Frederic S.
Rating: 1 out of 5
following a purchase from 16/02/2026
Serious and professional site. Never had any problems with deliveries or anything else....
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Response from 1001hobbies
Hello Frederic,
Thank you for your feedback and we are pleased to hear that you had a positive experience with our deliveries. Your satisfaction is our priority, and we remain at your disposal for any suggestions for improvement.
Best regards
J
jose M.
Rating: 1 out of 5
following a purchase from 24/03/2026
After 7 days from the expected delivery date, I still have not received the shipment and have no news about the reason for the delay.
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Response from 1001hobbies
Hello José,
We sincerely regret the delay in the delivery of your order. At 1001hobbies, we strive to provide quality service and understand how important it is for you to receive your shipment on time. We are investigating your situation and will provide you with an update.
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Brock G.
Rating: 1 out of 5
following a purchase from 14/03/2026
“Guaranteed fast shipping to the us” my ass, it took over a whole month to deliver a few cans
Response from 1001hobbies
Hello Brock,
Thank you for taking the time to share your feedback. We apologize for the delay you experienced with your order. We understand how important timely shipping is and are continually working to improve our services. Your input is invaluable to us, and we appreciate your understanding.
Best regards,
The 1001hobbies Team
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Denis B.
Rating: 1 out of 5
following a purchase from 13/03/2026
Lack of seriousness, charged my card while the order is not available, poor management of the catalog marked in stock during the order, 15 days of waiting for nothing because the parts are not to scale, frankly avoid this company.
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Response from 1001hobbies
Hello Denis,
Thank you for your feedback and we are sorry to hear about your disappointment. We take the management of our catalog very seriously and will examine this situation to improve our services. Please feel free to contact us directly so that we can assist you as best as possible.
Best regards,
The 1001hobbies team
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Wladimir S.
Rating: 1 out of 5
following a purchase from 13/03/2026
Waiting time for order was 4 months...
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Response from 1001hobbies
Hello Vladimir,
thank you for your feedback. We understand your disappointment regarding the delivery time. At 1001hobbies, we are doing everything we can to improve our service and reduce waiting times. Your satisfaction is our top priority, and we hope to prove our commitment to you in the future.
Best regards,
the team at 1001hobbies
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jan D.
Rating: 4 out of 5
following a purchase from 25/03/2026
it looks very good
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Fabien D.
Rating: 2 out of 5
following a purchase from 25/11/2025
An order placed for Christmas, an item received at the end of March. "Supplier problem". Strangely, a few days after threatening to call a mediator... Fortunately, the item seems rather qualitative.
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Response from 1001hobbies
Hello Fabien,
Thank you for your feedback and we are sorry to hear that your order took longer than expected. We completely understand your frustration and are doing everything we can to improve our service. We are glad that the item suits you despite this setback. Please feel free to contact us for any questions or assistance.
Best regards,
The 1001hobbies team
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VINCENZO D.
Rating: 1 out of 5
following a purchase from 12/05/2025
Fast shipping with delivery on time. This is the second time I buy a product from 1001 and I have been satisfied with the cost as well.
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Response from 1001hobbies
Good morning Vincenzo,
Thank you for your feedback and for choosing 1001hobbies again. We are happy that the shipping and costs have met your expectations. We are committed to continuously improving our offer and will take your comments to ensure even better service. We remain at your disposal for any needs.
Best regards,
The 1001hobbies team
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T. A.
Rating: 1 out of 5
following a purchase from 17/11/2025
4 weeks waiting is way too long!
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Response from 1001hobbies
Dear Christ,
Thank you for your feedback. We are sorry to hear that the waiting time was longer than expected. We are doing our best to improve the process and appreciate your patience. Please feel free to contact us for further questions.
Best regards,
The 1001hobbies Team
J
Jean-yves G.
Rating: 1 out of 5
following a purchase from 24/01/2026
No, I only received the small flags, I should have received the two crosses that are at the front and back of the Bismarck on the mount, but I don't have them.
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Response from 1001hobbies
Hello Jean-Yves,
Thank you for taking the time to share your opinion. We are sorry to hear that your order did not contain all the expected items. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
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Jean charles G.
Rating: 1 out of 5
following a purchase from 26/03/2026
Last order, still absent.
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Response from 1001hobbies
Hello Jean Charles,
We are sorry to hear that your order has not yet arrived. We invite you to contact our customer service to resolve this issue quickly. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
J
jose abraham P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Well, the model arrived. But I couldn't find out the status of my order since it was a pre-order. I knew it had already arrived at other stores, but I wrote 3 emails and none were answered. There are too many things on the website, which is very good, but you really don't know what they have in real stock and you don't know if your order will arrive, and that is frustrating nowadays. Other than that, good price and once shipped everything was fine. I would buy again but only things that are actually in stock. Thank you
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Octave D.
Rating: 2 out of 5
following a purchase from 08/03/2026
Hello, I received your order with a lot of delay, not having any email, I had to send you one to find out what was going on. You replied that a product was missing and would be replaced by another which I accepted, but when I received my order, I realized that the product you sent me did not meet my expectations. It was a product for the airbrush and I do not have an airbrush. However, the other products I ordered are very good, nothing to say. Have a nice day.
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Response from 1001hobbies
Hello Octave,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that the proposed replacement did not suit you. We are committed to improving our communication and to
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Xavier F.
Rating: 2 out of 5
following a purchase from 06/03/2026
I actually wanted to cancel the pre-order, but they did not want to refund my money. When I ordered it, I also paid extra for safe shipping, but it was just thrown in the box with only paper at the bottom. I hate this company; I hope it goes bankrupt. Thieves.
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Response from 1001hobbies
Hello T.,
Thank you for your feedback. We are sorry to hear that you had a negative experience with your order. At 1001hobbies, we strive for the highest customer satisfaction, and we take your comments about shipping and cancellation very seriously. We would like to help you find a solution. Please contact our customer service so we can look into your situation.
Best regards,
The 1001hobbies Team
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DANIEL A.
Rating: 4 out of 5
following a purchase from 16/01/2026
Good service
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Michele P.
Rating: 1 out of 5
following a purchase from 11/03/2026
terrible experience! I bought a dimatex backpack but besides the delay in shipping, they do not respond to emails and if they do, it takes many days. The product received does not match the one in the photo and despite having contacted them, I have never received a response. Terrible. The backpack received can be found on the official site for 40 euros less. I bought it because the photo depicted a different version not present on the official site. Never again with them.
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Response from 1001hobbies
Dear Michele,
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Thank you for bringing to our attention the issue regarding shipping and the product discrepancy. We are committed to improving and assure you that we are working to resolve these issues. We invite you to contact us directly to find an appropriate solution.
Best regards,
The 1001hobbies team
D
dominique V.
Rating: 3 out of 5
following a purchase from 09/03/2026
deadlines much too long
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Response from 1001hobbies
Hello Dominique, thank you for your feedback regarding the delivery times. We understand that this can be frustrating and we are actively working to improve our processes to reduce these delays. Your opinion is valuable and helps us better serve our customers.
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Philippe B.
Rating: 4 out of 5
following a purchase from 21/03/2026
Product, choice, availability nothing to complain about 1001hobbies. However, I take away one star for the attention to the package. Thin cardboard, model without protection or bubble wrap, I had also ordered a Tumbler which moved around the whole trip, model box crushed, cardboard crushed... To be reviewed on this point.
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Response from 1001hobbies
Hello Philippe,
Thank you for your positive feedback regarding our products and the availability of our site. However, we take your comments about the packaging and protection of parcels very seriously, and we will pass them on to our team to improve this experience for our customers. Your satisfaction is our priority, and we hope to provide you with a service that meets your expectations during your next order.
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pascal F.
Rating: 4 out of 5
following a purchase from 20/03/2026
Good
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Response from 1001hobbies
Hello Pascal,
We sincerely thank you for your positive rating of 4/5 and are delighted that our site "1001hobbies" suits you. If you have any suggestions for improvement or additional comments, please feel free to share them with us, as your satisfaction is our priority.
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ANDREA D.
Rating: 1 out of 5
following a purchase from 10/02/2026
Two months to deliver items that were already in stock. Too long for delivery.
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Response from 1001hobbies
Good morning Andrea,
Thank you for your feedback. We sincerely apologize for the delay in delivery. We are constantly working to improve our service and will ensure that similar situations do not happen in the future. We appreciate your patience and are here for any further assistance.
Best regards,
The 1001hobbies team
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Luke D.
Rating: 1 out of 5
following a purchase from 15/02/2025
After over a year and not receiving my preorder, I contacted them to cancel. They refused and immediately shipped out the order. Wonder how often they just hope people forget? Scammers
Response from 1001hobbies
Hello Luke,
Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate your patience throughout the process. Our goal is to ensure customer satisfaction, and we are always here to assist you with any concerns. Please feel free to reach out to our customer service for further support.
Best regards,
The 1001hobbies Team
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Arne L.
Rating: 1 out of 5
following a purchase from 24/03/2026
1001Hobbies should change suppliers. DPD is a disaster.
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Response from 1001hobbies
Hello Xavier,
Thank you for your feedback. We appreciate your opinion about our suppliers and take this seriously. We strive to provide the best possible service and will consider your comments.
Best regards,
The 1001Hobbies Team
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PATRICK G.
Rating: 1 out of 5
following a purchase from 24/04/2025
No, I stick to my first impression. I received an order 1 year after paying. If I hadn't left a negative review, I probably would never have received it. And I made almost a hundred calls, sent emails. I had to mistakenly place a second order for the first one to be sent to me. And, of course, no apologies, no commercial gesture.
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Response from 1001hobbies
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Tristan G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Order compliant and arrived in perfect condition within reasonable time
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Response from 1001hobbies
Hello Tristan,
We sincerely thank you for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that your order arrived in perfect condition and within satisfactory timeframes. Your satisfaction is our priority, and we hope to see you again soon on 1001hobbies.
Best regards,
The 1001hobbies team
S
Stephanie C.
Rating: 3 out of 5
following a purchase from 12/03/2026
The product is very good but delivery times were not respected and without warning
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Response from 1001hobbies
Hello Stephanie, we thank you for your feedback and are delighted to learn that the product satisfies you. We are sincerely sorry for the missed delivery deadlines and the lack of communication on this matter. Your feedback is valuable and we are actively working to improve our service to avoid this kind of inconvenience in the future.
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Enrico B.
Rating: 4 out of 5
following a purchase from 21/03/2026
timely and precise delivery
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Anne B.
Rating: 1 out of 5
following a purchase from 19/03/2026
Did not receive the right products and did not receive a reply to my email
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Response from 1001hobbies
Hello Anne,
We are sorry to learn that you did not receive the right products and that you did not get a response to your email. Your satisfact
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Claude M.
Rating: 3 out of 5
following a purchase from 19/03/2026
Very long delivery times, poor communication from the seller (partial delivery without specifying the goods sent, nor the deadlines for the remaining items). Reference error (previous order)... a very expensive seller, whose timeliness and quality of service are not justified. It's a shame, but it looks like France.
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Hedwig T.
Rating: 4 out of 5
following a purchase from 28/02/2026
Had to wait a bit long but everything else was okay
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Rich B.
Rating: 2 out of 5
following a purchase from 23/02/2026
It’s been almost 6 weeks and I still don’t have my order delivered.
Response from 1001hobbies
Hello Rich,
Thank you for your feedback. We sincerely apologize for the delay in your order. Please reach out to our customer service team, and we’ll do our best to assist you promptly. Your satisfaction is important to us.
Best regards,
The 1001Hobbies Team
D
Didier B.
Rating: 4 out of 5
following a purchase from 19/03/2026
First of all, contrary to what I had read, this company is not a scam. I had placed a large order and everything was delivered. The only problem is that they are restructuring and response times are longer due to a telephone standard being completely reorganized. But if you contact by email, you get responses and proper follow-up. They exchanged a box for me that the producer was taking an infinite time to provide. I give 4 stars for the absent telephone standard for now.
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Response from 1001hobbies
Hello Didier,
Thank you very much for your review and constructive comments. We are delighted to learn that your order was successfully delivered and that you appreciated our follow-up by email. We understand that response times can be frustrating during this restructuring period, and we are actively working to improve our telephone service. Your feedback is valuable and helps us to improve.
We hope to see you again soon at 1001hobbies!
Best regards,
The 1001hobbies team
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Louis-Raphaël P.
Rating: 4 out of 5
following a purchase from 19/03/2026
Package shipped quickly, correct price. However, I bought paint (4 Humbrol oil and 1 Humbrol water it seems.) And the last one was slightly dry. Otherwise, nothing to complain about (4.5/5) I would say.
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Response from 1001hobbies
We sincerely thank you
W
Weston A.
Rating: 2 out of 5
following a purchase from 01/03/2026
Already has taken a month, and order hasn't even been shipped.
Response from 1001hobbies
Hello Weston,
Thank you for your feedback. We sincerely apologize for the delay in processing your order. Please be assured that we are working diligently to resolve this issue and will keep you updated on the status of your shipment. Your patience is greatly appreciated.
Best regards,
The 1001hobbies Team
S
Sebastian C.
Rating: 4 out of 5
following a purchase from 14/02/2026
Almost everything was ok. Except for the fact that an entire month elapsed between asking and receiving
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Michaël L.
Rating: 1 out of 5
following a purchase from 03/03/2026
Missing items upon receipt of the order. No response from customer service following my complaint made 2 weeks ago
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Response from 1001hobbies
Hello, We sincerely apologize for the missing items upon receipt of your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been processed more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can rectify the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
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