Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
An order placed on January 05. Messages received on the 15th mentioning "discounts" on a future order without further explanation. Delivery finally arrived more than two weeks later with two items missing. Request for explanation on the 20th. No reply after 7 days. In fact, I guess you have to understand that art is no longer available after the order has been placed.
Why leave unavailable items on the site? As for communication, it's very "average".
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Jean-Claude D.
Rating: 1 out of 5
following a purchase from 17/01/2024
I've been a layout artist since I was very young, and now I'm eighty-five, but I've never seen a presentation of such poor quality, without any explanation.
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patrick M.
Rating: 4 out of 5
following a purchase from 02/01/2024
Fast delivery and the only one to offer paper models in France.
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Christian P.
Rating: 4 out of 5
following a purchase from 14/01/2024
Good service but delivery a little long
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Antoine A.
Rating: 3 out of 5
following a purchase from 05/01/2024
Thank you for the fast delivery
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Fernando G.
Rating: 4 out of 5
following a purchase from 13/01/2024
This is my first order and everything went well. Satisfied
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gianluca P.
Rating: 3 out of 5
following a purchase from 16/01/2024
The poor choice of courier company, with slow delivery and various excuses penalize my review
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Julian R.
Rating: 1 out of 5
following a purchase from 21/12/2023
According to the information, it should only arrive shortly after Christmas. I can understand with an order on December 21 that the goods won't arrive for the festive season. But almost the end of January...then at least state the correct delivery date. For the extra charge on shipping, I could have ordered the whole thing just as easily on Amazon and for less money, including earlier delivery.
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Fabrizio M.
Rating: 4 out of 5
following a purchase from 18/01/2024
Good service overall. slightly above average expenses
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jean-claude S.
Rating: 3 out of 5
following a purchase from 16/01/2024
assembly instructions are in English.
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Pedro C.
Rating: 4 out of 5
following a purchase from 15/01/2024
The service, shipping, etc. very good. The only downside is that it took me some time to find the desired paintings by the reference system.
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Isabelle B.
Rating: 4 out of 5
following a purchase from 18/01/2024
Good product but shipping costs too high!
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Stefano H.
Rating: 4 out of 5
following a purchase from 15/12/2023
Nice site but you have to be careful because you may receive orders very late depending on what you order
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gilbert W.
Rating: 1 out of 5
following a purchase from 09/01/2024
Hello, I'm sorry, the CD is from 2012 and does not work impossible to paste copy both parts of the CD SALUTATIONS, GW PS ,JE VAIS VOIR AVEC PAY PAL LA MACHE A SUIVRE
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Pascale D.
Rating: 1 out of 5
following a purchase from 29/11/2023
I ordered 4 products at the end of November in anticipation of Christmas: I only received one before Christmas. On January 20 I received 2 other products. One product is still missing and I haven't heard from customer service. Site to flee. I put one star because I can't put zero.
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Klaus S.
Rating: 3 out of 5
following a purchase from 04/01/2024
Long delivery time. Model is okay, box is torn. Handling of the complaint bureaucratic.
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Manuel N.
Rating: 3 out of 5
following a purchase from 21/12/2023
Regular
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bruno F.
Rating: 3 out of 5
following a purchase from 15/01/2024
lack of explanation in French on the construction of the model - also disappointed with the size of the model. Nothing to say about 1001Hobbies - delivery as ordered.
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Bruno P.
Rating: 4 out of 5
following a purchase from 14/01/2024
Easy ordering on the site. Delivery time respected with tracking.
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Yvan P.
Rating: 4 out of 5
following a purchase from 16/01/2024
I am satisfied with the 1001 hobbies service but the product I received was not in perfect condition. A moulding defect in a key part linked to the manufacturer.
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DEKERLE E.
Rating: 4 out of 5
following a purchase from 15/01/2024
Order received quickly...in good condition, in a relay point close to my home.
Lots of choice for enthusiasts.
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Harold S.
Rating: 4 out of 5
following a purchase from 07/01/2024
Good navigation.. Good selection
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Jean-Paul L.
Rating: 3 out of 5
following a purchase from 27/12/2023
Long waiting times
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Krzysztof Z.
Rating: 1 out of 5
following a purchase from 14/12/2023
Package came almost month after ordering. It was incomplete. They had to send the rest of the goods again.
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Nathalie A.
Rating: 3 out of 5
following a purchase from 10/12/2023
Correct delivery: After a slight hitch due to an unforeseen restocking problem, the item finally arrived before Christmas.
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Amanda D.
Rating: 2 out of 5
following a purchase from 17/01/2024
Continued to receive e mails asking me to verify and complete my purchase, even after I had received the item. I was told this was a 'bug' and had been removed, however, I still continued to receive them after this, also an e mail told me the item was coming into stock from a warehouse, even though it was listed as being in stock on their site, not very impressed. I won't be using them again.
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JP I.
Rating: 4 out of 5
following a purchase from 20/12/2023
Everything fine only when something arrives is not tightly controlled. The last moment a message from the deliverer
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Cristiano D.
Rating: 3 out of 5
following a purchase from 16/12/2023
The packaging of the 'item ordered was poor, the package containing the item jolted inside the box because there was only a sheet of paper as padding.
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ANGEL LUIS P.
Rating: 4 out of 5
following a purchase from 15/12/2023
Good, however, long time to receive the order.
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Juan Jose T.
Rating: 4 out of 5
following a purchase from 14/12/2023
All is well. Thank you. Good customer service department.
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Reuven C.
Rating: 4 out of 5
following a purchase from 27/11/2023
It tooks too long for delivery, some of the items didn't match my order. Didn't bother to return it.
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Julien D.
Rating: 2 out of 5
following a purchase from 18/12/2023
Incomplete order, one of the items unavailable... No news, I had to call for several days to get through to someone. The refund was nevertheless made one month after the order...
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Charly T.
Rating: 4 out of 5
following a purchase from 12/12/2023
Products well received and intact however the delivery time was not respected.
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Olivier G.
Rating: 2 out of 5
following a purchase from 24/11/2023
No news of my order which has been in supply since November.
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Jörg W.
Rating: 4 out of 5
following a purchase from 30/12/2023
The delivery time was a little too long, so not prompt.
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Laetitia G.
Rating: 1 out of 5
following a purchase from 09/12/2023
Shipping costs too high for a small toy and the delivery time is not respected.
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adrien V.
Rating: 4 out of 5
following a purchase from 20/12/2023
The order was placed without any problems, only the delivery took a long time to arrive. But perhaps justified by the specificity of the product.
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'LAURENT+' L.
Rating: 1 out of 5
following a purchase from 29/12/2023
Message: Hello, 2 miniatures ordered on December 29, 2023, which were well in stock on the site and after a reminder from me, soon 3 weeks of waiting because a miniature is missing...... Do not put online products in stock that are not....... is incorrect.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 18/12/2023
Nothing to say about the items, they are very good. However, when I ordered the items were in stock but one of them was out of stock the next day (bad luck). I had to wait 2 weeks, which is still a reasonable delay.
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