Customer reviews of 1001hobbies

The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.

I order paints with references and when I receive them there are no references on the pots.

No French instructions! Average material quality.

I think it's a shame that a certain amount is required to use the coupons. I think it's a way of pushing customers to spend more before they can use the coupons. For my part, I think it's more normal to be able to use coupons at any time.

Apart from the fact that the parcel arrived in a sorry state (crushed cardboard), even though I'd expected careful packaging after a 17-day wait, a "maquette", strangely offered without a photo (which struck me as suspicious and warranted a phone call), the so-called "maquette" of the Iliouchine Il-76 is very disconcerting: there's no box, the parts are very rough, non-individualized mouldings in the "rough" style, with no interlocking system, and in rather soft plastic, so difficult to work with! So I don't know if I could do anything with them, despite 35 years' experience in model making; they weren't worth €150! I'd have liked to add some photos to the commentary, that would be more eloquent.

I am still waiting to hear about the FIAT G50, which I have not received.

Good responsiveness and competitive prices, but no care was taken with the packaging - books arrived damaged...

Abnormally long delivery times for an item that was announced as being in stock but was actually being restocked. But the job was done and the order arrived a little earlier than expected on the site.

Very good site for ordering, despite a supplier problem that delayed my order by 3 weeks, but nothing serious.

Lots of hassle and no updates on order

All good, just a little too long delivery time.

There have been errors in the last two orders I have placed, I have emailed two différant depts to get resolved and have not even had a response to any emails, very disappointing, won’t use again which is a shame as the range and price is very good but they don’t get orders right and don’t respond or try to resolve,

I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.

perfect products but very long lead times

Not received

My order was slightly delayed, but otherwise was in new condition, arrived before I really required it, and 1001 Hobbies customer service responded quickly when I inquired about my order. Basically, no real problems!

fast delivery navigation on the site not always easy it would be interesting to have the corresponding color ref of each model

Well

The delivery was as described but unfortunately the online tracking was not up to date. My parcel was already there but the online tracking said it was still on its way

Trouble shooting ended correctly, after initially difficult communication

Delivery too long

Your description and void

Poor service.

Very satisfied. Quick turnaround time and easy to navigate.

The 1001 hobbies site is well presented and everything can be found there. The only problem is the time I had to wait to receive what I ordered (more than 15 days)

the site does not provide good information for non French residents and i had not been informed of the unacceptable delay of forwarding (although through an expensive express provider : more than 3 weeks for Dubai !!! (still pending)

Part from it take a good while & leaving me thinking the order wasn't even coming at this point & the box somewhat almost being burst open that it was shipped in, it was as good as can be. In the end I did get my package, so can't be that much more upset/too upset!!

I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.

Great selection of items I've been looking for at fair prices but shipping seems to take an excessive amount of time and my last order took several weeks before I even received notification that the item was shipped.

Everything perfect the model of the plane and the quality brushes, I do not put a star more because of the delay in shipping was a little more than a week longer than expected but for the products a ten.

good product, processing time too long

Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.

Great site. Clear and customer friendly.

Deadline met

In terms of ordering, there's nothing to complain about. However, in terms of ergonomics, one possible improvement would be to make it easier to navigate through the various categories. For example, if you want to find a can of Tamiya paint, you'll have to use the search engine, so I'm only giving it 4 stars, to leave room for improvement :-)

Times a little long but helpful and professional. Sometimes problems with delivery service and that triples the delivery time, but everything is solved.

Quick but box was little dented

Order received well packaged, received a little late, but you have people who inform you on the phone, I will recommend without problems.

Interior parts already detached and some difficult because small to list. Without that, it's fine overall.

very good after-sales service, despite figurine error