Customer reviews of 1001hobbies

Delivery conforms but received with a small delay

The shipping is very slow. When I received it I didn't remember what I had ordered. I ordered only paint so I can't comment on the rest.

I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!

accepts orders without stock.

Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion

Everything went well in the end, you have some problems with pre-order items because the waiting time is not clear. Otherwise the call center worked and they gave me support.

Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.

Shipping box could be better

I waited more than a month for a piece that I needed and bought more things to get free shipping. in the end they told me that they don't have them and they won't have them anymore. I got pieces that were not important for me, but in the invoice there were also things that I didn't get.in the end a lot of waiting, they sell something that they do not have, they invoice things that they do not send you, and all that waiting more than a month, I ordered everything in another store in poland, super hobby, and it arrived in 4 days, I give 2 stars for having someone in customer service department who spoke in Castilian if you can not speak French, that the store is in France.

See my previous reviews. Always have to repeat my same text.

Price performance in order. Only the parcel tracking is only in French and cannot be accessed in German.

Order went fine. No problems.

Usually everything usually goes well, but in this last order I ordered two units of the same display case. They sent me only one of them in a separate package from the rest of the order and they didn't know anything about the other one. About a month ago I contacted them to see how we could solve it, they told me that the amount would be credited to my account and to this day they still don't know anything.

Contacted via email via customer service to ask where the item is I didn't know it had to come from France but then you get such a blunt and rude response . I have pointed out to them that I am not enamored with their response . So would like to file a complaint at this point!

Packaging not complete with the necessary coloring as described in the product presentation

Why these systematically announced delays in order preparation?

The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.

On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.

First and last time I order on this site

The order took a long time to arrive

It took a long time to reach me.

Doesn’t provide tracking information. No credible ETA. Took a long time to get here.
Won’t be doing business with them again.

Perfect delivery, but the product is not very efficient and fragile. I would not use it again.

The plush is perfect but the delivery needs to be improved. I received my parcel 1 month and a half after ordering it.

Delivered quickly, everything was included only the box of the Gundam kit had some damage.

package received, but a little late, box a little crushed, saw sent in a bubble letter, and sent by world relay, either and Normally correct, and that now there should be no problem, ro your customer.

Received everything well packaged though. But find the delivery terms time quite long.

A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.

Very good site with a wide selection.

Wrong driver and 1 parcel missing

There's a banner on the site informing us of delivery times of 24 to 48 hours. For just under 9 euros I was delivered after 14 days. When I asked about the tracking of my order, which was supposed to contain only in-stock items, the reply I received simply informed me that preparation had been delayed and that my order would be prepared quickly. In the end, I received my order with one item less, obviously no longer in stock at the time of preparation. I therefore have a credit note valid on a merchant site that I don't really want to order from any more.

Too bad a label hides the product number.

Do not answer mails.Question regarding discount code not working.Product in shopping cart spontaneously increased in price too.It was not a promotional product.I hesitate to order again....

I would not recommend the purchase: I made the purchase, a week later I received by mail the status of the order indicating that it would arrive in a few days. Unfortunately a month later it had not arrived. Along the way there were more than 5 unanswered emails from 1001hobbies. Better choose other suppliers.

I waited more than two weeks for my order to be taken into account, then it arrived a few days later, and in the end I didn't get everything I ordered: 3 items out of the 5 basic items, instead of taking a larger box, it will be in two packages.

Good deal and Quick sendding

order received after 5weeks in damaged package after several mails about delay and 1 mail that my address was unknown.contents pa.kket was not damaged

Very good, I recommend

Order incomplete, reported by mail awaiting a return

À l'avenir je souhaite être contacté en Français. Ma commande passée le 24 août a été livrée le 11 septembre, ce délai est beaucoup trop long. Cela est justifié par un article manquant pour lequel j'ai reçu une note de crédit sous la forme d'un bon à valoir... une note de crédit implique un remboursement et aucune autre formule n'est acceptable. Compte tenu de la médiocrité du service je n'ai pas l'intention de faire usage de ce bon à valoir. D'autant plus que si j'en fais usage, je serai facturé des frais de livraison. Pour info, ces produits sont disponibles sur d'autres sites de vente et en général 30% moins chers.