1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2023
Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
disappointed by the quality of the paint, throw away one can and the other will soon do the same.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/07/2023
The models were a gift to my husband for his birthday so I payed the extra for them to be gift wrapped. However the gift wrap was a lot to be desired it looked liked they couldn’t be bothered so had to redo it. Otherwise quick and easy.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/07/2023
Well and neatly taken care of. But find the delivery time very long. Is six days in between and I find that less.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
I did not receive the item I ordered.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 12/07/2023
The items arrived, but communication about delivery left a lot to be desired.
If you call them outside of business hours it seems like they have been closed for two years.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Searching and ordering are clear and easy. However, there are inconsistencies between package tracking and carrier information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Hello, it's a shame that the product is not in stock and that it takes so long to receive the product ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2023
Searching for specific products a bit complicated
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/07/2023
Order was uncomplicated and arrived quite quickly. However, the contents were dirty/dusty.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 13/07/2023
Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 22/06/2023
The free shipping advertisement seems to be misleading because it does not explain when it applies and when it does not apply apart from the minimum purchase amount.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2023
The carrier damages the packages, which is a shame and not the first time. We should think about changing carriers or ringing the bell.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/07/2023
If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 06/07/2023
Not all items are cheap; in fact, some are out of the market.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 11/05/2023
Quality is really top even after 2 months, which I think is already a long time, the quality can make up for it.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/06/2023
Order took 5 weeks to arrive from the time it was ordered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Delivery on time. Model arrived in good condition. Less protective packaging than your Oups Model competitor.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/07/2023
I am very happy with the kit, only the delivery time was a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2023
The order went well
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 30/05/2023
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
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Response from 1001hobbies
Hello, thank you for your message. We apologize for this situation, which is out of our control. I see that our customer service is indeed taking care of the situation, and I ask you to believe that we will do everything we can to find a solution for you quickly. Do not hesitate to continue to communicate with us by email at [email protected]. Have a nice day.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/07/2023
From ordering to delivery, everything was perfect.
The price performance was fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
Good product Too bad the cardboard packaging is torn and has damaged the model boxes.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/06/2023
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
I didn't receive the right order. Too bad everything was perfect until now. If your colleague Laure could get back to me, thank you.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/06/2023
Order perfect , little long delivery time.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/07/2023
excellent delivery on time and nicely packaged
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/06/2023
Some of the pads do not come off, they are stuck together and I have to cut them to separate. Otherwise, I do thank you.
.Anne
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/06/2023
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/06/2023
The product was perfect, just as I wanted it to be. It arrived on time and therefore my experience was good.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/06/2023
Accurate, on-time delivery, average prices!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/06/2023
I was skeptical at first, but it seems to be reputable. Shipping was a week longer than stated, but OK.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 18/06/2023
Mail with questions are not answered.Product is good.Price is clear you may like yourself I think.Delivery is Okay,not super fast.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/06/2023
Very poor delivery by the post office
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2023
Nothing to say
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/07/2023
Good price for the model purchased, arrived relatively quickly with excellent packaging, a little high shipping costs.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2023
first and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...
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Response from 1001hobbies
Hello and thank you for your feedback, which is very important to us. We are very sorry if your experience was not satisfactory. Concerning the availability of the article, it is generally indicated on our site: either it is "in stock" and available immediately", or "dispatched within XX days" in which case there is a little more waiting. Occasionally, a product is being restocked, in which case the lead time may be extended. In such a case, don't hesitate to contact our customer service department by e-mail at [email protected], who will be happy to answer you. Concerning the weight of the parcel, I'll pass on the information: indeed, a simple letter could have sufficed. Finally, concerning the choice of Mondial Relais, we can't do anything about it: it's a problem that concerns Mondial Relais and one of its relays that must have been saturated or closed, which forced you to change the address. Have a nice day!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/06/2023
. Quite good
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