Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/05/2023 à 12h18 following a purchase from 21/05/2023

the product does not look like the picture

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/05/2023 à 07h44 following a purchase from 08/05/2023

small problem of deadlines otherwise ras

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/05/2023 à 08h05 following a purchase from 01/05/2023

Good product, too bad the delivery time was long.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/05/2023 à 20h17 following a purchase from 19/05/2023

well

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/05/2023 à 15h20 following a purchase from 26/03/2023

Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.

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Response from 1001hobbies Published on 30/05/2023

Hello, thank you for your message. We take good note of your feedback and I see that indeed, the delivery took some time due to some products ordered from our suppliers that were delayed, I'm sorry about that. I see that a discount code has been sent to you in compensation. Have a nice day,

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Geverifieerde Koper

Rating: 4 out of 5

Published on 26/05/2023 à 18h32 following a purchase from 20/05/2023

Nice that the delivery was via Bpost: always punctual. So your mutual communication worked fine.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/05/2023 à 17h39 following a purchase from 05/05/2023

Only, the delivery a little long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/05/2023 à 17h00 following a purchase from 07/05/2023

Order before shipment a little long when items are not in stock

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Comprador Verificado

Rating: 4 out of 5

Published on 26/05/2023 à 16h54 following a purchase from 04/05/2023

Very good

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Acheteur Vérifié

Rating: 2 out of 5

Published on 26/05/2023 à 15h57 following a purchase from 19/02/2023

Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 26/05/2023 à 15h10 following a purchase from 15/04/2023

Lots of choices and good prices, further more quick delivery and service.
Sending cost for small parcels bit to high.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 26/05/2023 à 14h08 following a purchase from 15/05/2023

Price was good. The communication was more than poor. No shipping confirmation or email that the order is being processed. Shipment after 4 working days. The package arrived 2 weeks later. Was already afraid it was a fake store.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 25/05/2023 à 11h19 following a purchase from 07/05/2023

Ample choice; delivery time does take a little longer with large package

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Comprador Verificado

Rating: 4 out of 5

Published on 24/05/2023 à 16h25 following a purchase from 13/05/2023

I think that charging 7€ for shipping is a bit excessive, considering that the order is dated 05-13-05 and received on 05-22-05. I also think that a minimum order of 99€ to not charge shipping is too much. By the way...Revell has a Wolskagen model in 1:9 scale almost 100€ cheaper than you guys, not to say which platform I'm going to buy it from. Thanks

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Acheteur Vérifié

Rating: 3 out of 5

Published on 24/05/2023 à 13h11 following a purchase from 16/05/2023

Fast shipping, nothing to complain about, but I paid 2 euros to wrap the box of figurines and I was really disappointed because it was really done on the fly, the packaging is ugly, you can see part of the box, the tape is not discreet, in short! Go there with your eyes closed and spend 2 euros on gift wrap, it's more profitable ^^

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Comprador Verificado

Rating: 4 out of 5

Published on 24/05/2023 à 12h57 following a purchase from 15/05/2023

Easy, fast delivery

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/05/2023 à 10h16 following a purchase from 12/05/2023

Very practical and easy to use, only delivery was later than anticipated.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 23/05/2023 à 22h43 following a purchase from 30/03/2023

The goods and delivery are great. But partial refunds don't work at all. It's a good thing I paid via Paypal, otherwise I would have lost the money. And they made a few cents too. Sad.

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Verified Buyer

Rating: 4 out of 5

Published on 22/05/2023 à 20h31 following a purchase from 28/04/2023

Good product selection great service

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Geverifieerde Koper

Rating: 1 out of 5

Published on 22/05/2023 à 12h55 following a purchase from 29/03/2023

I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this

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Response from 1001hobbies Published on 30/05/2023

Hello, thank you for your message. We are terribly sorry for the various problems we have encountered :( If you still haven't received the item, could you please send a message to our customer service so they can resend it? Thank you in advance!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/05/2023 à 16h45 following a purchase from 03/04/2023

Ordered 03 04, delivered 20 05. Three requests for more information. Always the same mechanical answer. "Your request: Re: Your request: Re: Your 1001Hobbies order has not yet been prepared"

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/05/2023 à 13h51 following a purchase from 27/04/2023

The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/05/2023 à 10h50 following a purchase from 12/05/2023

WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/05/2023 à 23h13 following a purchase from 21/03/2023

The parcel took a long time to arrive (in fact it was because of the supplier) but that's not a problem. On the other hand, I asked for the option "emballage" except that ~15% of the packaging was missing (2 sides were missing)

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Verified Buyer

Rating: 3 out of 5

Published on 20/05/2023 à 22h59 following a purchase from 25/04/2023

Had what I needed but delivery was later than was told with no tracking available

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/05/2023 à 20h56 following a purchase from 18/04/2023

Very good very happy

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Acquirente Verificato

Rating: 4 out of 5

Published on 20/05/2023 à 14h16 following a purchase from 25/04/2023

Fast and accurate service.Prices not always in line with competitors.Transportation costs in line.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/05/2023 à 07h18 following a purchase from 23/04/2023

I only found this model here.
But glue and paint are not included.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 18/05/2023 à 19h33 following a purchase from 25/04/2023

It's not relevant for me because I build scratch models. Every now and then there are interesting things

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Acheteur Vérifié

Rating: 3 out of 5

Published on 18/05/2023 à 19h04 following a purchase from 05/04/2023

Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!

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Comprador Verificado

Rating: 4 out of 5

Published on 18/05/2023 à 15h04 following a purchase from 11/05/2023

All good, except delivery time. Expensive for the time it takes

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Verified Buyer

Rating: 1 out of 5

Published on 17/05/2023 à 15h56 following a purchase from 18/04/2023

Over 5 weeks to deliver something that can fit in an envelope!?

Response from 1001hobbies Published on 22/05/2023

Hello, thank you for your message. I'm sorry to see that the product is taking so long to arrive. If the product is still not delivered, can you send a message to [email protected]? They will find a solution. Thank you very much.

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Comprador Verificado

Rating: 4 out of 5

Published on 17/05/2023 à 15h56 following a purchase from 27/04/2023

The navigation on the site ok, customer service ok, but the delivery with problems for saying that the street number was missing on the package, when it had it on it. I don't understand it.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/05/2023 à 16h47 following a purchase from 15/04/2023

More than 3 weeks for an order! Too long!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/05/2023 à 16h46 following a purchase from 15/04/2023

Over 3 weeks to place an order!

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Geverifieerde Koper

Rating: 1 out of 5

Published on 15/05/2023 à 20h37 following a purchase from 17/04/2023

Way too difficult and expensive to send back!

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Response from 1001hobbies Published on 22/05/2023

Hello, thank you for your feedback. I'm not sure if I understood correctly: what is the problem with this item? If you have not already done so, please contact our customer service at [email protected]

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2023 à 20h04 following a purchase from 28/04/2023

Delivery a little long Otherwise RAS

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/05/2023 à 10h06 following a purchase from 14/04/2023

The product complies with the order I have not yet used the only downside is the length of delivery

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/05/2023 à 09h04 following a purchase from 30/03/2023

Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.

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Comprador Verificado

Rating: 4 out of 5

Published on 13/05/2023 à 21h15 following a purchase from 21/04/2023

I ordered a boxed set of HAT soldiers, for the second time. The not very good separate indication for different scales, made me order and receive a box that is not the one I was looking for. Otherwise, very good

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