1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 15/04/2023
The delivery unfortunately took a little while and arrived just in time, as the Bausastz was supposed to be a gift. Otherwise everything was ok.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/03/2023
Received in acceptable time what was ordered with the exception of a small can of paint which will reportedly be refunded. In the Package I found, with immense pleasure, a kit purchased previously and never arrived, probably due to mis-categorization of the warehouse.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 28/03/2023
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
First order at 1001hobbies, small delay on delivery, but very available and professional after-sales service! I recommend them!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
these perfect
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/03/2023
not the easiest to surf/search on
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/03/2023
I found the delivery to be very long
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/03/2023
Selection is very good, availability is sometimes spotty, not problem of 1001hobbies. Shipping speed is good (trans-Atlantic). Site navigation sometimes not logical or intuitive, but is something that can be worked around without much difficulty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2023
Efficient sales service!!!
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/03/2023
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
No particular problems. Order tracking is well organized and delivery was on time. No complaints.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 22/03/2023
It took a while for the order to arrive.But I had also ordered something not very normal.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/04/2023
Good morning, I could not give excellent as most of the Tamya color jars had the color code covered by the second label (30 out of 38) so I lost half a day to remedy the inconvenience. I hope this will not happen again. Otherwise I am satisfied. Thank you
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 16/04/2023
good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
The products are very good but the waiting time is a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2023
very slow delivery!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/04/2023
Perfect service.Very wide range of products! Not all prices are affordable though.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
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Response from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/03/2023
Just too bad it can only be done by phone in English
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/04/2023
I ordered my package two weeks ago and it still hasn't arrived.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control :( In my experience, in a case like this, the package can take up to a month to arrive :( I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/01/2023
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 13/03/2023
translation french nederland is sometimes confusing.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/04/2023
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
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Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/03/2023
Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Indeed, products that are not in stock are ordered directly from the supplier, which explains the longer delivery times. But this is always indicated on our product, as here, as it is indicated available in 15 days. Thanks for your confidence in 1001Hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2023
OK nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2023
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/03/2023
Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/03/2023
The shipping costs are high and the time too long.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 27/03/2023
Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.
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Response from 1001hobbies
Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 04/03/2023
It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.
Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 05/03/2023
Shipping time was longer than stated. 2 instead of 1 week
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/03/2023
Quality selection, for sure, but delivery was one week later than email promised (a trivial matter).
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/03/2023
Wide range of static models to build. Acceptable delivery time
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/03/2023
I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 14/03/2023
Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/03/2023
was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.
Response from 1001hobbies
Hello, thank you for your valuable message to us. We are sorry if there was a product problem. It may be that we simply did not receive the email. Can you send your email back to [email protected]? We will find a solution. Thank you!
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