Customer reviews of 1001hobbies

Not clear on website what language the product is in.

Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.

It took a little while for delivery, but it was correct.

Everything was perfect.

Very well packaged, just don't stick the labels on the color reference. Satisfied

My order was sent in two shipments and I still haven't received the second package to date.

Took 7 days to arrive and 1 of the 2 items should have arrived with my original €100+ order but "wasn't available" even though it was. And because 1001Hobbies doesn't give refunds but vouchers to use in their store I had to order it again (or waste my €23 voucher) plus pay an extra €7,50 in shipping just to get the 2 item(s) they should have sent me the first time.
Tip to those wanting to order from this store: Only order things that are "immediately available" because the "1-2 weeks depot" is not correct. Check my other review for more info.

Only site where I found the pieces for a good price. Fairly high shipping costs for France-Belgium

Give more details on Tamyia products at the spray paint can level.

All good. Delivery time a little long

After some confusion, everything is in order and I was well advised and served by a competent person.

Good products and a satisfactory telephone service, but delivery times are far too long...too bad.

The search function could be improved somewhat.

one regret for me, who uses Humbrol paints for my models, is that the paint numbers are missing from the list you provide. So if we refer to the manufacturer's indications for the part numbers, it's hard to get by.

This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.

STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!

Too much time

I had ordered over €100 worth of items with 2 items stated to be available at the depot and that these would arrive within 1-2 weeks. I had no problem with that and was happy to wait 1-2 weeks. However, after 2 weeks had already passed I still had received no confirmation or shipping email.
After contacting 1001hobbies.com I received no answer. Sending another message to the ticket finally prompted a response where they stated "The available products will be shipped in a first time. In a second time, you will receive:" with images of the two missing items. So I assumed that I would simply receive 2 packages.
However, then I suddenly saw a second separate email stating that "A credit note has been created in your name for your order with reference XXXXXXX" After checking my account, I saw that this "credit" was just a voucher for the specified amount so they did not credit anything (normally companies will refund the money to your bank account). Instead they just gave me a voucher code; effectively forcing me to buy from them again.
When checking for alternative items on their website (as the voucher was for €23,98) I was surprised to see that 1 of the items that was supposedly unavailable when I first placed my order was fully in stock; so effectively they gave me a voucher and forced me to buy the same item again but this time with €7,50 in added shipping costs.
So yeah, while I did receive the other items I find this very unprofessional; especially handing out voucher codes instead of actually refunding the money. Also, they apparently did not answer (or understand) all my questions. I even sent my second message in 3 different languages (Dutch/English/French) as the company is located in France yet still they did not answer my second question about 2 other vouchers that were in my account but had no voucher codes attached to them. One was "1001prime - signup" for 4% discount while the other was called "1001prime - freeshipping" where you wouldn't have to pay shipping if you spent more than €59 (instead of their standard free shipping on orders over €100).
So yeah, while I am happy with my items (I have yet to receive the second package though); they do not answer tickets properly, don't know what they have in stock, and offer solutions that only cost me more money in the end. So if you plan on buying something, I would suggest to only order things that are "immediately available" because the "1-2 weeks" is not correct.

Perfect r.a.s.

Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France?
Do not buy from this company at all! Save your money and a headache dealing with the customer service.

I placed an order for things in stock and the next day they tell me they don't have everything. Three weeks later they are missing something else. Communication full of errors, confusing, they take a day to respond, the order arrived a month after the purchase and things were missing. I cannot recommend buying from this store. Not at all satisfied with the purchase and will not buy again if I have another option.

Easy navigation

Some good, some not so good... An order took a long time to be honored, and the supplier was missing a product. So be it, but no customer contact to propose an alternative.
After a phone call after 5 weeks, a compromise was quickly found and the order received 48 hours later. It's a shame not to contact the customer sooner in case of a problem.

The package arrived in perfect condition only that it takes a long time to arrive.

Paint in pot partially dry: thick film on surface.

Ok well received the package, but I didn't think the figurines were so small.

This product was for immediate shipment and has taken 3 weeks to arrive, it has also had to be separated from the original order, with two other products for immediate shipment and which have not yet arrived.

delivery conforms thank you

Out of stock, so a little long lead time

No email is sent when the order is placed. And no delivery time is indicated.

Not at all satisfied

Orders not received. Over a month to resolve the problem and it's still not over because the refund does not correspond to the amount paid. Customer service unreachable by phone and unresponsive to emails. I'd advise against it.

It took a long time for the order to arrive, even though it was just a pair of socks and the shipping price was expensive.

Expensive shipping and slow delivery

I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!

The only problem is targeting the time slot for receiving the parcel.

It says a wide range but that does not take away from the fact that the delivery takes a very long time, this will definitely be the last time I will place another order. There are more modeling shops where the range is just as large probably greater, delivered within 1 or 2 business days.

product does not conform to the order

Poor instructions, especially for paint. Poor customer service as a part was broken in the pack and they say they dont make them anymore??? Finally, poor fitment. Will not buy another Trumpeter product.

My only problem is that I have to do a better job of letting people know that your France not in the States. Thanks!