1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I would like to use your request to reiterate my dissatisfaction with a subsequent order. for this order nothing to say that allows me to realize my diorama but that I will have to put it at the stop, indeed I made a complement registered under the number B00VGISMD (1 tank and paintings) to finalize my work that I must offer to a friend, however, when I opened my parcel, the contents didn't correspond to my order (3 planes and decalco), so I called customer service, sent an e-mail with photos, and expressed my dissatisfaction in the satisfaction survey - to date, no return! in view of the non-returns on your part I don't see why you should tackle the problem because if it's like my previous intervention I wouldn't have any returns, all I'm asking is to receive my initial order and return the wrong parcel to you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
the car has had a steering problem where the front tires never line up, even when you use the trim on the remote control
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Easy to visit. Fast delivery. Only problem: the deliveryman wanted to leave the parcel in front of the door. This is a limitation given the price of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Attractive prices, fast delivery, I recommend and will recommend again... Thank you and see you soon.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
Delivery really long and without news except for the fact that my package arrived ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
The product took a long time to arrive; I asked for another product which arrived well after Christmas.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/02/2023
Excellent assistance, only flaw and not a small one is that there is discrepancy between availability on the site from that of the warehouse, result! Package shipped with two out of three items purchased and related issuance of a credit note .
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/01/2023
Everything received to my satisfaction! Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
Shipment conforms to order, but takes 1 month. Your waiting times for products advertised on order are not met.
Sincerely
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/12/2022
I did not receive my order at Christmas and I am still fighting to get my money back. Customer service is ineffective, communication with them is lousy.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. At least I see that the refunds have already been made. Have a nice day.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 06/02/2023
14 days waiting for the order, was still long for the overuge everything was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
nothing to say very correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
It is not difficult to order, the handling is not too complicated having an average level in Computing.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 02/02/2023
Slow response
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Response from 1001hobbies
Hello, thank you for your important message to us. Do you have some additional information to help us understand the situation? I see that the February 02 order was indeed delivered on the 20th. Thanks in advance and have a nice day
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
hyper decu. cher pour du papier. frais de port exorbitant pour une enveloppe.c'est du vol.c'est du vol.
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Response from 1001hobbies
Dear Sir, Thank you for taking the time to contact us regarding shipping costs. Unfortunately, we can't ship for less, as these rates don't depend on weight but on the size of the envelope. Company rates are often higher than those for private customers. Thank you for your understanding, Laure
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2023
Very long delivery times
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Verified Buyer
Rating: 4 out of 5
following a purchase from 24/01/2023
It’s a very nice . It seems to be made extremely well. It was just a little larger than anticipated. Otherwise it was fine. Did take a while to get it though..
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/02/2023
With this one everything was good , also your offerings are varied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2023
Small problem with an article RX Gyro C400 module ref: Z7161069 which should be the ref: Z7061069 for error, otherwise for the rest my articles are correct! Sincerely.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
a good experience but some services need to be improved. I'm happy to find what I'm looking for on this site, but I regret the sharp increase in prices, hoping it's not due to the loyalty card.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Dynamic team always ready to help out or to help the customer. However, delivery times are sometimes very long. The catalog is complete and up to date (except sometimes for the stock actually available). To be recommended, online sales are perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2023
Good product and choice, but the delivery time should be shortened, given the costs involved, or rather the preparation time... Once the parcel has left, you are informed of all the steps involved.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/01/2023
Clear info and good delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
Spit camouflage mask delivered...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Easy to order, shipped on time. On the other hand, the product packaging should be reviewed, lack of protection, box directly in carton.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/02/2023
Package arrived open
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
Just as ordered, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
long parcel compared to usual. the quality of the products is in conformity i thus recommend this site
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 11/01/2023
Website is a google-translate of the French website. Products may not be in Dutch, but that is not necessarily mentioned. Avoid webshop!
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Response from 1001hobbies
Hello, thank you for your important message to us. I am sorry for this disappointment. The site does indicate that the language of the game is in French, but I can understand that people may miss this information. We will try to find a solution to make it more visible. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2022
First shipment in a simple envelope.arrived crushed of course.return of the fig.they told me they were sending me back again this time well protected in a box.received after 1 month of waiting, still in a simple envelope, blister again crushed of course!!!! Jouet de collection en miette, qui finfi a la poubelle .perdu 38 eu., Bravo !!!!!!!Nul....j abandonne d'essayer de commander un produit chez des gens qui ne respectent rien, ni leur clients.à évitez .escros
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to evaluate us. We regret this experience. Unless we are mistaken, customer service does not have a complaint in your name. We therefore invite you to send us an e-mail to [email protected]. We apologize and look forward to hearing from you. Thank you for your time, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Order delivery too long, almost 2 weeks for express delivery !!!!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/02/2023
quite a lot they have, just not everything. Offers are good from them.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 31/01/2023
good customer service, also from France, website is clear, products are well described, can recommend 1001hobbies
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/02/2023
Correct order received 17 days after order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Delivery too long and delivered to letterbox, otherwise correct order
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/01/2023
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2023
Very beautiful article I received all even if I did not have answer with my messages because of my order dispatched in several times with time I had all perfectly
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/01/2023
Good
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