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A
Rating: 4 out of 5
well
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Order placed on 27/11/22, half received on 22/01/23 after 3 reminders. It's now mid-February and I'm waiting for the rest of my order after 2 further reminders. Vendors acting in bad faith (the site indicated immediate availability and they dare to tell me that availability was delayed by 3 weeks after a delay of...7 weeks!), incompetent (I have to tell them what they sent me to avoid unnecessary duplication. And yes, I'm not in favor of wasting time either =p). So if you want to waste your time and money, or if you like to suffer, place an order with them. Otherwise, try another business, which will in any case be much more efficient, competent and pleasant.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 1 out of 5
The web site said my order would ship within 14 days of my purchase.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
I received my order almost six weeks later and by the time I received it I’d already made other arrangements to substitute the cardboard models I ordered.
I do not recommend 1001Hobbies to anyone.
Response from 1001hobbies
Dear customer, Thank you for your very important message to us. We are sorry if the product took longer than expected to arrive. Please feel free to send us an email to [email protected] to let us know if you want to return the product and ask for a refund. Thank you in advance
A
Rating: 4 out of 5
discount vouchers should be used
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A
Rating: 4 out of 5
A little expensive but available for sale.
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A
Rating: 4 out of 5
always delivered on time cardboard box too big for the product
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A
Rating: 4 out of 5
RAS impeccable
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V
Rating: 1 out of 5
After ordering, you receive automated emails at regular intervals asking for reviews, requests for model images, etc. Unfortunately, the unsubscribe button is useless against these spam mails!
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A
Rating: 3 out of 5
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
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G
Rating: 4 out of 5
Looks good and fast delivery
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A
Rating: 3 out of 5
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
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V
Rating: 4 out of 5
I am satisfied, prompt delivery to Switzerland
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A
Rating: 3 out of 5
order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
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A
Rating: 1 out of 5
bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
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A
Rating: 2 out of 5
Article present on the site but in reality not!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
A
Rating: 2 out of 5
order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
All good
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V
Rating: 4 out of 5
I got it as ordered. Took a little while longer given i ordered in high volume time and i live in the USA, but would do so again with no worries.
V
Rating: 2 out of 5
bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Response from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!
A
Rating: 4 out of 5
Everything is perfect No nasty surprises
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A
Rating: 3 out of 5
Nothing special to report about the site. On the other hand, delivery took too long.
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G
Rating: 4 out of 5
delivered on time
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A
Rating: 2 out of 5
Nice products but very very slow express shipping unacceptable ... I will buy somewhere else
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Response from 1001hobbies
Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.
V
Rating: 2 out of 5
Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,
C
Rating: 2 out of 5
I find the price of shipping expensive and slow and it took me 18 days.
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Response from 1001hobbies
Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon
C
Rating: 1 out of 5
THE KYLIAN MBAPPE FUNKO POP NEVER ARRIVED AND THE OTHER ONE A MONTH LATE, I WILL NEVER ORDER ANYTHING FROM THIS SITE AGAIN.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation and we understand. As agreed, we will proceed to refund the order as soon as we receive it. Have a nice day
C
Rating: 4 out of 5
The product is as expected. The delivery time is somewhat longer than usual since they send the product from France. In my case it took a week.
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A
Rating: 3 out of 5
Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.
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A
Rating: 4 out of 5
As ordered
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V
Rating: 3 out of 5
Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.
V
Rating: 1 out of 5
Delivery time months after purchase without communication. Goods not refunded to date after being returned at own expense. Already written to 4 times. No response. Really not recommended. Constantly receive advertising emails. Never again.
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Response from 1001hobbies
Hello, thank you for your message. I am indeed noting a status with the expectation that the message will be received by us. I'll clarify this with customer service on my end and we'll keep you posted. We are terribly sorry that this situation did not make it through to us. Have a nice day
G
Rating: 4 out of 5
Great deal, maybe a long delivery time but no problem for me.
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A
Rating: 4 out of 5
nothing to say
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G
Rating: 3 out of 5
The order went all the way but after a phone call from my it did work out.
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A
Rating: 1 out of 5
I mistakenly bought a model airplane without a radio control , being a gift I immediately bought always another more expensive model airplane with a radio control . I asked several times to be able to return the first model airplane but received no response . I WILL NOT BUY FROM 10001 HOBBIES ANYMORE .
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Response from 1001hobbies
Hi, can you email us at [email protected]? We'll see what we can do. Thank you!
A
Rating: 4 out of 5
The figurines are very well matched to my choice. I find the delivery too long. Others quoted faster.
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G
Rating: 4 out of 5
the time between placing an order and receiving it could be shorter for me.
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V
Rating: 3 out of 5
Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.
A
Rating: 2 out of 5
lead times and products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.